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Rated 5 out of 5 stars

Super quick fullfilment of my order. The order was completed in one day, and in 2 days I had the shippment, despite intertantional delivery to Poland. Status of the order was provided all the way al... See more

Rated 1 out of 5 stars

Slow deliveries which take 8 to 10 days, high U.K. pricing compared to La Passiones European language sites, which on some lines is 40/50% more in some cases and finally sizing that appears to hav... See more

Company replied

Rated 1 out of 5 stars

Under any circumstances- avoid this company. Size charts are worthless. Faulty product had to be returned (open seam, bad craftmanship). L.P. claim not to have received any mails on faulty produ... See more

Company replied

Rated 5 out of 5 stars

I've been using Lapassione for a few years now, I have a merino jersey and jacket, a winter jacket, arm&leg warmers, and bibs. Very comfortable, high quality materials that have endured many t... See more

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3.1

Average

TrustScore 3 out of 5

216 reviews

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Rated 5 out of 5 stars

The communication was excellent

The communication was excellent, from purchase to delivery. As for the jersey I bought, it matched perfectly the quality and stylishness I have come to expect from La Passione.

September 29, 2021
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Rated 5 out of 5 stars

Super fast delivery and as usual

Super fast delivery and as usual, the clothes are from a very high quality! Only one thing, also women wants do ride in the colder temperatures, so it would be great if you could also sell warmer clothes for women. I always have to buy the XS from the mens - but they fits me very well :-)

September 28, 2021
Unprompted review
Rated 4 out of 5 stars

I’m very happy with all my past…

I’m very happy with all my past purchases of LaPassione. Products are very nice, good quality snd durability and service is excellent.
I placed the last order on Saturday morning and on Monday, voilá, it was already delivered to Zürich.

September 28, 2021
Unprompted review
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Rated 5 out of 5 stars

The products are great and service is too!

The products are really nice and the customer service reacts very quickly. DHL was later than promised and Elisa reacted promptly on every mail. The PSN bibshort has long legs (just under the knee) and the comforts is better than my Assos especially the leggrippers are way better than Assos' newer models.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

High quality at a reasonable price

If anyone has any doubts about the quality of the products, then don’t - they are excellent. I have had at least four pairs of bibshorts over the years and they have all been excellent, including the thermal versions that work well with either knee or leg warmers depending on the temperature. My latest purchase was a windproof jacket, which seems as good quality as ever, however I have not had chance to wear it yet as I needed to send back the recommended xs for a slightly less snug S. I think having to pay £5 to facilitate and process the return is fair (as even Wiggle are charging for some returns now, plus my return to La Passione was collected after a return I made to Wiggle, yet it was received and refunded before the Wiggle return - in fact as of the time of writing I still haven’t been refunded by Wiggle!). Grazie mille, La Passione!

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Happy returning customer.

I am a returning customer and I have never been disappointed by Lapassione.
I am using Lapassione bibshorts and jerseys on almost all my rides, and they never let me down.
Customer service was prompt to answer when I had questions regarding sizing or advices on products.

September 28, 2021
Unprompted review
Rated 2 out of 5 stars

Additional costs for exchange

I have already bought a couple of jerseys and bib shorts and I am satisfied with the purchase process. But what is unacceptable from my point of view are the costs for the exchange (the return fee for Austria 5 €). Therefore, in the future I will think carefully about whether I will buy something from La Passione Cycling.
ps. statement form La Passione Cycling regarding the request for the refund was; "The return fee for Austria according to our Return Policy is 5€".

September 24, 2021
Unprompted review
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Reply from Lapassione

Hi Stefan,
we are very sorry to read your reviews.
Our return policy is stated on the website and it is part of terms and conditions you accept during the purchase. I remind you that when you return for "size exchange" we offer free shipping for the new size.
That said, we will take into consideration your feedback for the future, there is always room for improvements.
Thank you for your kind understanding.
Greetings
LP

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Rated 1 out of 5 stars

Disappointing customer experience

I recently bought two bib shorts, one of them being more premium. After the first rides and before washing the premium one, the outside part of the pad started tearing off and showing its internal white material. The Club shorts were as I bought them.

After sending the photos to the company, they say it is my fault and that I cannot show it is bad quality produced, and that I may have damaged it myself while riding it or washing it. They offered a 30% discount, but no solution to the damaged piece.

With all, I ended up with some scratched Bib Shorts and a bad experience with the customer service.

I would read the reviews and look for other brands, that although they may be more expensive, they guarantee quality products and service.

September 23, 2021
Unprompted review
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Reply from Lapassione

Hi Josep,

we are very sorry to read your review.
We are always willing to help all our customers and give an excellent customer service experience.
We realize our products with high-quality material in our laboratories and they are all tested before we sell them.
There are some cases where the material can be stressed during the washing and the fabric can show some abrasion when using it. Abrasion cannot be repaired, but we are more than happy to re-offer you the store credit for your next purchase and we guarantee you that if the products are washed and used following the instructions, you won't regret your next purchase.
We are sure you can understand and for any question do not hesitate to contact our customer care.
Greetings
LP

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery, cool design! First site I check when looking for new cycling clothing!

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

I love these products so much

I love these products so much. I'm 178kg and 90kg, but jersey and bib fit well in large sizes. Although I am purchasing without exceeding 125 euros due to taxes, there are still many things I want to buy. And Sara, thank you always.

September 22, 2021
Unprompted review
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Rated 5 out of 5 stars

new kit

among the best made cycling kits. perfect fit, great comfort, wonderful design, affordable pricing and quick delivery. thank you la passione.

September 10, 2021
Unprompted review
Rated 4 out of 5 stars

I have nothing but great experiences…

I have nothing but great experiences with lapassione, fair price for excellent product. Although I have never had to return any items, I found the sizing guide to be spot-on, new shoppers to European sizing. China sizing, US sizing, are definitely different. A little assistance goes a long way.
And the delivery is amazingly fast. Thank you for that.
Love the material’s, fit is great, when you order the correct size.
And COVID…. Give me a break, everyone was having problems. Some still are.
la Passione, love your gear. Thanks for what you do. Now put a distributor in the States. Hehehe. Keep up the good work.

August 25, 2021
Unprompted review

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