Colissimo - La Poste is always my preferred choice because, in my experience, they are very efficient and reliable. Parcels arrive on time and it is very easy to ‘suivi votre coli’. I am always kept i... See more
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I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting n... See more
They tell lies! According to Colissimo the could not access my driveway - what rubbish. La Poste delivered 2 parcels only an hour before they attempted delivery! Access to our property could not be ea... See more
I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more
Company details
Written by the company
Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, dans un locker ou en bureau de poste. Nous innovons en permanence pour offrir des solutions toujours plus rapides, flexibles et transparentes, afin de simplifier l'expérience de nos clients à chaque étape de leur livraison. Acteur majeur de la livraison de colis en France, Colissimo s'engage également en faveur d'une logistique plus responsable afin de proposer une expérience de livraison toujours plus fluide, pratique et durable.
Contact info
France
- laposte.fr/colissimo
3.5
Average
54K reviews
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Fail! Fail! Fail!
Hello Colissimo team,
I am extremely disappointed and frustrated after my recent experience with your customer service. I just hung up the phone after waiting for nearly 20 minutes. The first assistant was unable to solve anything, didn’t answer any of my questions, and simply redirected me. After being transferred, I waited another 10 minutes—no one ever picked up.
To make matters worse, I now have to pay almost €20 for this call, on top of the delivery service I already paid for, which has clearly not worked properly. Paying for such incompetent and ineffective assistance is unacceptable.
This case is urgent, and my trust in your service has been completely lost. If I could, I would rate this experience -5 stars. Truly unacceptable.
I expect an immediate response and resolution.
November 13, 2025
Unprompted review
Do not use them
Do not use them, better you send your package with a pigeon as they have more of a chance of getting back to you.
November 8, 2025
Unprompted review
I highly recommend using Colissimo for…
I highly recommend using Colissimo for deliveries. Packages always arrive on time, are placed securely in my letterbox so I don’t have to wait at home, arrive in excellent condition, and the delivery personnel are consistently diligent.
November 3, 2025
Unprompted review
a brilliant delivery service
a brilliant delivery service inside the promised 4-hour delivery window. Way above my experience with some other delivery companies. I particularly appreciated being kept abreast of the progress of my delivery from the moment La Poste had it in charge.
October 24, 2025
Unprompted review
It's OK
I choose to pick it up at the PO. Transactions are smooth except for that one time when the seller forgot to put my name on the label.
October 23, 2025
Unprompted review
Very good service
Very good service, the package came earlier than expected and the delivery guy was very friendly
October 20, 2025
Unprompted review
My experience with colissimo was very good I didn't have to worry because the parcel was delivered right at my door step
My experience with colissimo was very good always on point
October 16, 2025
Unprompted review
Excelent
It’s a great service overall. I always have a good experience with Colissimo.
October 16, 2025
Unprompted review
Always on time and easy to communicate…
Always on time and easy to communicate in case there are adjustments to make. I’ve never had issues with this service and can only recommend it.
October 9, 2025
Unprompted review
Great service
October 9, 2025
Unprompted review
Expected a package october the 3
Expected a package october the 3. It is now 5 days later and i still got nothing, no package, no information, nothing
October 8, 2025
Unprompted review
service impeccable
September 20, 2025
Unprompted review
I always have excellent service using…
I always have excellent service using Colissimo La Poste. Thankyou
September 19, 2025
Unprompted review
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