La Redoute Benelux Reviews 

order took over 5 weeks to be delivered.
chair was broken when delivered.
cant exchange only return.
waste of 5 weeks
waste of money
a good company would have replaced the chair with a new one for free.

Hi,
Ordered , got delivered , but our mistake (colours didn't match) so return ; in package no return document so we send mail to get procedure and and ask for returndocument.
NO reaction , not even after 4 reminders (and 2 months)
They simple don't care .
Surely not the way we would treat our customers;

Feb 23, 2022
I returned an item back in November 2021 which I still haven't received a refund for. After following up by phone in December where I was promised that the payment will be in my account in 3 working days, the refund still hasn’t been paid. We’re now at the end of February, I have emailed LaRedoute but have not received a response. This is very unfortunate as I’ve purchased from them many times before not just clothes but furniture and soft furnishings too. Im extremely disappointed and quite frankly annoyed as the item returned is up to €100. I won’t be shopping with LaRedoute again primarily due to this bad experience.

Feb 25, 2022 update.
I did as instructed by the standard response from LaRedoute (below). Annie-Sophie kindly confirmed that she submitted a request their financial department for the corresponding amount to the return. And that the refund will be made to the original payment account as soon as possible. Well it has now been three days, and I haven’t received an email confirming that the refund will take place nor have I received the refunded amount.

Its all well and good to have a customer service department reassure you that something is going to happen but if this information is not reaching the finance department or if the finance department have no intention of making the refund payment then this is effectively steeling. LaRedoute’s finance department need to get their act together and give people their money back for returned goods. I will continue to share updates, hopefully the next one will be promising.

Mar 1, 2022: update
Issue resolved. Today I learnt that the refund from comes from a different name “Ingenico” and not under LaRedoute. In this case the refund was transferred in December however, I did not receive an email from LaRedoute stating that I have been refunded or to expect the refund to come from Ingenico, so it was not clear to me that it had been done.

Throughout, the customer service team have been very helpful. However overall communications with a returns could be improved.

I sent back a few weeks ago the products but I did not get my money back. No confirmation of receival, nothing.
I wrote several e-mails, but I think they are not even received. I don't get any email of confirmation. I will never order again to this company. Too big risk of loosing your money

I bought a bed and bed linen in La Redoute Belgium. Both were of really good quality, they look exactly as in the picture... No unpleasant surprises. I'm giving it only 4 stars because the bed arrived about one week late, but, to be fair, it was bought on Black Friday, so it was probably a busy period.

I have purchased an item two weeks ago which arrived with a missing box. I have tried contacting the customer support for two week continuously and been told someone will get back to me. La Redoute is passing me to Panther, I asked to speak to a manager five times, been told no one is available, when in the end I spoke to Saba and asked for my money back, she put the phone down.
I have been left with two massive boxes taking space in my house of an incomplete order and £362.50 out of my account.
Disgraceful!!

Found out about this company recently and was very excited about it so I made quite some separate orders of curtains and lamp shades. The curtains (Odorie) are made of pretty nice fabrics, although between the curtains there are some serious quality issues. I wanted to buy 2 pieces for my windows, and when it arrived, there are about 8 cm length difference that is very visible! Then I ordered another one, which turned out to be a different shade of colour (probably from a different batch). Then I had to order again another two. So I literally had to order 5 pieces of them just to get 2 matching ones!! Really disappointing... And the curtain left a lot of lint/fluff that literally covered my whole room for days. The fabric is nice and flowy though, so I kept it at the end.

And then, I tried to return the lamp shades. There was no return label on the box so per advice of the customer service I called, I used a PostNL antwoordnummer label. One month passed by after the package had arrived at their depot, yet I still didn't get any return confirmation!!
I called the customer service and she advised me to write an email about it. Another 2 weeks passed by and still nothing heard, then I figured out that the email address I got from the customer service lady was WRONG !!! How could a customer service gave a wrong email address??!!! How unprofessional....

After almost 2 months I finally got the money back. Was an extremely annoying process so I wouldn't order from them ever again!

Bought a sneakers and no email informing track and trace. Called their support and the girl that picked up just spoke in french/Netherlands what a shame I have to call after 2pm to have an English speaker…. Btw they have chat but it’s impossible to find it and on whatsapp they never reply either…. Bought this time and will never do it again… 🤢🤮

DO NOT BUY FROM THIS COMPANY!!! THEY CHARGED ME TWICE!!! I CALLED AND EMAILED NUMEROUS TIMES AND STILL CAN’T GET MY MONEY BACK!!!! RIDICULOUS!

I have been waiting for some chairs from La Redoute for 5 days now. They should have been delivered 5 days ago. La Redoute employs a delivery company called Hermes that have sent a message four times in a row saying that the chairs are going to be delivered today, the same day later the company sends another message saying, nobody was in and the chairs could not be delivered.I have tried to contact Hermes on numerous occasions to no avail, I have been in every day waiting for them, and they did not come. When i contacted La Redoute the first day that happened they promised to sort it out but they never did, on the third time running i was promised that the manager would get back in contact in 24 hours, 48 hours later after waiting for the chairs and the manager's call i am still waiting.The customer care service is appalling i am very disappointed and i have still paid for two chairs that i have not received.

Horrible service,it's impossible to return a furniture they simply don't send you a return label. (I have emailed them twice, reached out via Whatsapp and even talked with a consultant after 30 min wait) but they never send it it to me. Klantennummer : 529239491° bestelling 0212751582070

Horrible customer service!
I paid for items that they did not have in stock and they returned the money.
I have also returned a product almost a month ago and the response from customer service was that it can take over 20 WORKING DAYS to register a return.
I will not use this company ever again !

I usually am very happy with La Redoute and have ordered quite a few things but in August I ordered an outside sofa for my balcony and it broke in less than a month! One of the legs just completely broke after sitting less than 10 times on it (knowing I weigh 60 kg for a sofa that can hold over 100kg...). I reached out to their customer support and they offered me to either send it back (with no replacement, so I'm out 250 euros) or get a 25 euro coupon. That's a joke for a sofa I paid over 250 euros for and lasted less than a month.... Really poor service, I used to order a lot but won't anymore. I've received much better customer service fro IKEA or Made.com whenever I've had issues.

ABSOLUTELY APPALLING DELIVERY

This is now the second order I have attempted with them. The first one I ended up cancelling as 6 weeks later I was still waiting for the item to arrive. This time I have already waited 2 weeks, & have just received another email to say it may be another 4/5 days before it reaches the courier, & other items from their ‘trusted partners’ should hopefully not be delayed - absolutely ridiculous company

I thought this was a well known company, no risk in ordering anything. So wrong... Same issue as the others: ordered sth a month ago, delivery was planned, then cancelled the day before. Since... No news...
Contacted costumer service through mail, phone... They all say i have to be patient, the problem lies with the carrier service, and.... Believe this: that i should've paid for colfort delivery. So when you don't pay for comfort you just don't get the item?

I don't get informed about my order. My first order has been returned because of a 'technical problem', so I have ordered the items again. I don't get an answer about when the money will be refunded. I already regret for ordering the same items again, because I don't get any information about when they'll be sent. I hope this problem gets solved quickly, and afterwards I just want to cancel my account and never buy anything from there again.

Update 20/9/21: after I left this review, I contacted the customer service again, they said that I will receive my order and the refund within a week. I hope it will be solved soon.

Nothing you order from this company is in stock they don't inform you of this
Going off the reviews and comment you pay thinking your going to get it in 3 working days as per the delivery payments etc but they then order it in from there wholesalers when they have enough orders to do so (most likely China) although they are staying France I mean I could get there and back in the time its taken the to suposidly bag it and post it

If I could give a minus star I would do
Stay well clear

AWFUL Company!!!!!!!!!!! Customer care is shocking. Interest rates are shocking and if you are in the middle of a pandemic, don't loose your job or even if you are making minimum payments they will slap your account with a DEFAULT and you can kiss goodbye to your credit score. Complaints department are USELESS!!!!!!!! Ive had to go the the FCA

Ordered a deckchair , arrived broken , still waiting for refund and charged 8 quid for the call as they took forever to answer , disgusting

I order 2 items, for one i had to wait 2 months and for the other.. I'm still waiting! the help service just keep postponing the delivery date. If an article is out of stock, you better inform the client at the moment of the order!
I will not order anymore from this website.