very unprofessional
DO NOT go for pigmentation treatment at La Rose Clinic, Holborn. I paid £90 for a three-session package, and this experience has been an absolute nightmare. They are shockingly unprofessional, rude, and completely careless with their customers’ time and money.
First session: completely ineffective—no improvement was seen in my pigmentation. Paid for absolutely nothing.
Second session: I arrived on time and waited 20 minutes, only to be told the machine wasn’t working. I politely asked if I could come later that day or the next day, and they rudely said they couldn’t tell and would “call me” at an unspecified time. I walked out briefly and returned to discuss a refund or reschedule, but one staff member refused to even open the door for me. Eventually, another staff member casually turned the machine on for treatment, as if nothing had happened. The laser technician absurdly claimed it wasn’t working because I came early or my details weren’t in the system—completely ridiculous since this was the only scheduled time for my session.
They clearly did not provide proper treatment, lied about the machine not working, and treated me with utter disrespect. There was no accountability, no professionalism, no time management, and no regard for paying customers. They didn’t even book my 3rd appointment, just saying “we’ll contact you.” I am not going back for the 3rd session—there has been no improvement whatsoever, said come back in a month with no booking appointment or any reassurance - DO NOT PAY ANYONE before your services
This place is cheap, absurd, and a complete waste of your time and money. I strongly advise everyone to stay far away—do not make the mistake of trusting them with your skin or money.
September 3, 2025
Unprompted review