LaserVision Reviews 

637
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

637 reviews

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5.0

All reviews

(637)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and approachable

Mr Tapping is genuinely pleasant with an excellent manner. I was slightly nervous about the procedure and he answered my questions patiently and in sufficient detail to both reassure and inform me. His colleague the opthalmologist was quite simply one of the nicest people I've ever met and she too showed both an excellent grasp of her job but also a very human touch within an otherwise very clinical environment.

November 18, 2022
Unprompted review
LaserVision logo

Reply from LaserVision

You are so kind, thank you very much for your lovely feedback. We are delighted to hear that you are so pleased with your experience.

A very merry Christmas and happy new year from Mr Tappin and the LaserVision team

Rated 4 out of 5 stars

I was extremely pleased with the…

I was extremely pleased with the medical care and expertise demonstrated by Mr Tappin and his team. I felt very confident in their abilities. The only reason that I have not given a 5 star rating is that I was a little disappointed with the Carebit platform as I had trouble accessing and couldn’t always get the documentation I wanted requiring me to phone Laservision to get it.

November 16, 2022
Unprompted review
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Reply from LaserVision

Thank you very much indeed for taking the time to leave your feedback. We are really pleased to hear you are pleased with your medical care and do apologise for any difficulties you had with our new patient portal. We appreciate the feedback and are working hard to ensure that others don't have any similar issues.

Best wishes from Mr Tappin and the LaserVision team

Rated 5 out of 5 stars

As good as it gets.

Calm, efficient and charming.

November 24, 2022
Unprompted review
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Reply from LaserVision

Thank you very much for your kind feedback, it was a pleasure to be of assistance.

Best wishes from the LaserVision team

Rated 5 out of 5 stars

My experience is amazing

My experience is, I trusted the surgeon with my life, my eyes we’re a huge problem as the opening for the cateract’s to be removed was exceptionally tiny, I needed GA, the end product was amazing my eyes were blended I am not wearing glasses now, I can read small print and my distance is also good.

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

Cataract surgery in Woking

I was nervous about having cataract surgery on both my eyes, but from the first consultation, Mike Tappin and the Laser Vision team in Woking made me feel at ease and in good hands. They provided clear information and answered all my questions, and were professional and caring through out. I was seen on time for all my appointments and they talked me through the procedure as it was happening, so I was fully aware of what to expect, with no surprises. The follow up care was thorough and I've been very happy with the results of the surgery. I want to thank Mike Tappin and Geeta P for looking after me and for their professionalism. I would definitely recommend Laser Vision at Nuffield Health Woking. (Also the ample free parking was appreciated.)

October 21, 2022
Unprompted review
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Reply from LaserVision

Thank you very much for taking the time to tell us about your experience. We are delighted to hear that you are so pleased.

Best wishes from Mike, Geeta, and the LaserVision team

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, comprehensive, detailed and prompt. Any of my questions were answered immediately.
I underwent diagnosis, required surgery and treatment in an atmosphere that was calming, reassuring and timely. The outcome was as predicted and I was very pleased with Laservision’s proactive telephone follow ups to check all was well.

November 10, 2022
Unprompted review
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Reply from LaserVision

We are delighted to have been of service and thank you very much for your kind feedback.

Best wishes from Mr Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Sight for life

Not only is Rakesh a very nice man, he is a master of his craft and has demonstrated a keen desire to ensure I am truly happy with my new eyes. Sometimes things dont go precisely to plan and it is at times like this some might create reasons to run away. Not Rakesh or anyone on the Laser Vision team. They are incredibly dedicated to customer service and my well being, ultimately ensuring that one of my most important senses, will be vastly improved from it's former blurred state and enable me to live a full colorful life, for the rest of my life.

November 14, 2022
Unprompted review
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Reply from LaserVision

We were delighted to receive your feedback and to hear that you are so pleased. Thank you for taking the time to let us know about your experience

Best wishes from Rakesh Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Excellent

Friendly, professional and efficient service.

November 3, 2022
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Reply from LaserVision

That is exactly the service we aim to provide and we are pleased to hear that you have had a very positive experience. Thank you.

Best wishes from us all at the LaserVision team

Rated 5 out of 5 stars

In good hands

Reasonable wait time with good facilities. Great consultation - Mr Jayaswal was aware of my patient history and put me at ease offering me a good range of treatment choices and dates. I have already recommended him to a number of friends and colleagues.

September 27, 2022
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Reply from LaserVision

Thank you so much for your feedback, we are so pleased to hear that your experience was so positive. Thank you also for recommending our services to others.

Best wishes from Mr Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Wonderful service from the 1st…

Wonderful service from the 1st appointment. Caring staff and my options were explained to me thoroughly in great detail. The operation was painless and happened in no time at all. The after care was impeccable. Having lens replacement surgery was the best decision I could make. It has changed my life and being free of glasses is amazing.
Everyone at Laservision have been so kind and so professional I can't recommend them enough.

August 20, 2022
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Reply from LaserVision

Thank you for this wonderful review, we are delighted to hear that you had such a positive experience. Enjoy life without glasses!

Best wishes from Rakesh Jayaswal and the LaserVision team

Rated 5 out of 5 stars

Mike Tappin and his team are AMAZING!

Being short-sighted, I get a free consultation with my local Optical Express, but they rang a few alarm bells for me. Most of the benefits they mentioned were monetary, slandered their competitors in regard to the equipment they use, and they gave me a piece of paper with a surgeons credentials, so I google the guy to check his reputation, and all I could find was on the OE website, which was a bit dubious, so I look for alternatives.

Laservision in Guildford was a completely different story. If you're serious about laser eye surgery, don't be put off by the £75 consultation fee, because the experience was night and day.

The surgeon I got, Mike Tappin has a very good reputation, which you can find all over Google, and he was very reassuring, professional and any question I had, he had the answer right off the bat with no medical school jargon or anything, he was very easy to understand. That made me go from slightly apprehensive to confident about the idea of laser eye surgery. Plus the surgery was in house in Guildford which is handy in case something went wrong, whereas with OE you have to travel to Reading for it, which is about an hour to drive.

So, on the day of the surgery, I was very well taken care of and I had the LASEK surgery as opposed to LASIK because I have thin corneas and both eyes were done in less than 10 minutes. The first 2 days will be the hard part when your eyes start to heal, but once you're past the painful 2 days, it's pretty smooth sailing from there as your eyesight gradually improves.

About 3 weeks in, I get a painful left eye from a mild erosion (a scratch on the surface of the eye), which does sometimes happen I've been told. But I text Mike and he said to ring the clinic so they can book me in on that same afternoon, so Mike has a look and assures me it's nothing serious and just keep up the eye drops and I'm fine now. Absolutely AMAZING aftercare and it was a good job that the clinic was local to me as opposed to taking a trip to Reading.

I would highly recommend Laservision for the following reasons:

1. The surgeons have a VERY good reputation.
2. The aftercare is second to none and inclusive in the price for 24 months.
3. It's a fixed price per eye, so if you have particularly bad eyesight, there's none of this starting price crap that makes the prices look really good, but quickly gets more expensive as the prescription gets higher.

It cost me about £4000 including the consultation fee, which was only £200 dearer than what I was quoted at OE, but you get the excellent surgeons, the 2 year aftercare, and your eyesight is precious, so who would you trust?

Laservision really is positive proof that you don't have to pay Harley Street prices for the best surgeons and now after a month I am already reaping the benefits of saying bye-bye to glasses and contact lenses.

Best wishes
Jim

October 6, 2022
Unprompted review
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Reply from LaserVision

What can we say? Thank you so much for this incredibly comprehensive review. We are so glad you were pleased with your experience. Enjoy your new eyesight and thank you again!

Best wishes from Mike Tappin and the LaserVision team

Rated 5 out of 5 stars

Lasek eye surgery experience March 2022

I had lasek eye surgery March 2022 as lasik was not ideal for me. After going to several consultations at different places I knew straight away I was going with Mr Brahma. Mr Brahma and his team were amazing from Start to end. All my questions were answered and I was made aware of all risks and the pain associated with lasek. As there is not much information on the internet about lasek I was very worried about the level of pain. Although the pain was bad post surgery I would do it all again because of the results I have received. I now have 20 20 vision in both eyes and although I experienced some pain 48 hours post surgery having lasek done by Mr Brahma was probably the best decision I ever made. I was -6 in both eyes and wore glasses for 19 years which I no longer need. I am extremely happy with the results and wish I had done this years ago. I am thankful to Mr Brahma and I can not recommend him enough to anyone considering laser eye surgery.

March 23, 2022
Rated 5 out of 5 stars

Mr Tappin was wonderful and the whole…

Mr Tappin was wonderful and the whole Nuffield experience was five star: staff, nurses, and also Mr Tappin’s secretaries

September 28, 2022
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Reply from LaserVision

What a lovely message to read, thank you, We are all delighted to have been of service.

Best wishes from Mr Tappin and the LaserVision team

Rated 5 out of 5 stars

Both eyes needed to be seen because of cataracts

Both eyes needed to be seen because of cataracts. We asked to be referred to Mr Tappin since my wife had consulted Mr Tappin previously on another issue. Mr Tappin explained carefully his diagnosis of my eyes problems and the available treatment. The risks of the procedure were clearly made to me. Mr Tappin’s office dealt very effectively with all the administrative matters in a very pleasant way. The treatment was successful and the follow up visit uneventful.

September 14, 2022
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Reply from LaserVision

Thank you so much for taking the time to leave this review, we are very grateful.

Best wishes from Mr Tappin and the LaserVision team

Rated 5 out of 5 stars

Cataracts & Laser Surgery

I've had cataracts and laser with Mr Rakesh Jayaswal this year. I was delighted with his help and re-assurance throughout both procedures and cannot recommend him and his team highly enough. Always with a friendly smile and very patient in answering all my queries. All the team, including Vicky and the admin ladies, were a joy to deal with. I highly recommend LaserVision and would certainly go back if I need any further treatment in the future.

July 28, 2022
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Reply from LaserVision

We were all delighted to hear that you are so pleased, and thank you very much for your kind feedback and recommendation to others!

Best wishes from Rakesh and the LaserVision team

Rated 5 out of 5 stars

Would recommend

From initial consultation through to post-op 'sign-off', Mr Tappin has been excellent. The procedure was clearly explained, questions answered and any concerns addressed. I would have no hesitation in recommending.

September 30, 2022
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Reply from LaserVision

Your recommendation is hugely appreciated and we are all delighted to hear that you are so pleased. Thank you!

Best wishes from Mr Tappin and the LaserVision team.

Rated 5 out of 5 stars

Mr Tappin and his team were fantastic…

Mr Tappin and his team were fantastic from the initial enquiry made through to the post surgery consultations.
Clear communication and a friendly approach eased any fears or concerns quickly and the surgery has given me exactly what I had hoped for.

August 11, 2022
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Reply from LaserVision

We are delighted to hear that you are so pleased with your outcome, and very much appreciate you taking the time to provide feedback. Enjoy your new eyesight!

Best wishes from Mr Tappin and the LaserVision team

Rated 5 out of 5 stars

Brilliant beginning to end

Everyone was very nice through the whole process, an extremely kind consultant Mike Tappin took me through the whole laser eye process and was fantastic every step of the way and always available to ask questions at any point (in or out of the hospital) and the final result is a staggering improvement! Would highly recommend.

September 27, 2022
LaserVision logo

Reply from LaserVision

It was a pleasure to read this and to help improve your vision. Thank you so much for letting us know about your experience and for your personal recommendation to others which is very much appreciated.

Best wishes from Mike Tappin and the LaserVision team

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