This is our second hot tub from this company, after an unfortunate mshap with our original tub. Devin and Brett took responsibility for it and made it right at no costs to ourselves. We then decided... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was great! Only reason for taking a star is because it took so long for our parts to come in.
Company replied
Little bit of issues with the tub but the team at la pool & spas were quick to figure out the problem and fix the issue. We use our tub almost every night and enjoy it. The way the tub was insulated w... See more
Company replied
Very easy to deal with. Would have been five stars but the cover we ordered is slightly too large for a tight fit.
Company replied
Company details
About LA Pool & Spas
Written by the company
A locally owned Pool & Hot Tub company with one Goal in mind, Delivering a Quality Product that Everyone can Afford.
LA Spas started as a home based business in 1997 and grew in sales to multiple quality retail Stores serving Lethbridge and Medicine Hat. By having the best team of knowledgeable skilled employees and great family support you will see the difference! Specializing in residential and commercial Pool building with over 20 years experience, don't trust anyone else for the job.
Lethbridge's No.1 Pool & Spa Supplier
LA Spas is a Brand of 2633134 Alberta INC. O/A LA Pool & Spas
Contact info
2-569 41st North, T1H7B6, Lethbridge, Canada
- 403-381-8827
- contact@laspas.ca
- laspas.ca
Devin is so customer service oriented
Devin is so customer service oriented. Always there to help and goes the extra mile. Great product and service!
February 1, 2026
Reply from LA Pool & Spas
Love to hear that Kayla, thank you!
They are always able to take the time…
They are always able to take the time to answer every question I have as I learn the chemicals, as well as general topics. Super friendly and knowledgeable!!!
January 24, 2026
Reply from LA Pool & Spas
We are always available to help answer any questions about the hot tubs, thank you Ryan!
Such a good job
Such a good job, the install, the follow up and always available to answer all my questions.
July 1, 2025
Reply from LA Pool & Spas
Thank you Wayne! We want to be available to help throughout the entire lifespan of someones hotub.
Been dealing with these guys for years
Been dealing with these guys for years. They know their stuff! Always the right answer.
February 4, 2026
Reply from LA Pool & Spas
Always glad to help out. Thank you Tony!
Reply from LA Pool & Spas
Thank you Joe!
Awesome company!
The guys at LA Pools & Spa have been awesome! We've had a couple of issues with our hot tub since we got it nearly 3 years ago. I have made contact late on a Saturday night and had a reply from them that night. I love the professionalism and customer care that the guys have. I would recommend LA Pools & Spa to anybody.
December 22, 2025
Reply from LA Pool & Spas
Thank you very much Lee! We want to make sure we do everything we can to provide solutions.
LA Spa is fantastic!
David was awesome to work with, they were prompt with their dealings and gave us a great product on a fantastic deal! They were great to work with and I would gladly go back there again for our next one!
January 23, 2026
Reply from LA Pool & Spas
Thank you Jason! We are glad you enjoyed your experience with us!
Great selection of parts for many brands of hot tubs.
Devin has a good selection of parts & supplies, and a knowledgeable crew that has the skill & ability to repair many parts on a hot tub. They will try to repair a pump or motor or circuit board if it is cost effective, where some shops will only sell you a new part. We have a 16 year old hot tub & some parts are no longer available. Devin didn't sell us our hot tub, but has been able to find generic parts for it to get it going again. I believe he will service any brand of hot tub.
January 31, 2026
Reply from LA Pool & Spas
Thank You David; we really apreaciate having you as customer and are always here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.