Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
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Review summary
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The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
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Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very happy with the mattress and the…
Very happy with the mattress and the delivery process!
May 15, 2024
Reply from Latex Sense
Hello,
Thank you for your 5-star review.
We take pride in our customer and delivery services, and we are so elated you are fully satisfied with the whole chain.
We hope to see you soon!
Latex Sense Team
excellent product excellent customer…
excellent product excellent customer service from Teodor and Sveta - very helpful
August 28, 2024
Reply from Latex Sense
Hello,
We would like to thank you for your excellent review and express our sincere gratitude for all your kind words.
We are so glad to hear that our team provided you with a positive experience and you love our product! Ensuring our customers feel supported and informed is a top priority for us, and it is wonderful to know we achieved that with you.
Latex Sense Team
Very comfortable mattresses that were…
Very comfortable mattresses that were well packed for delivery and which seem very well made.
August 29, 2024
Reply from Latex Sense
Hello,
Thank you for taking the time to share your shopping experience with us and for leaving us a 5-star review.
We are really pleased that you are happy with the quality and comfort of the mattresses, and we hope you will continue to benefit from their superior properties.
Latex Sense Team
Comfort & Support
I had tried a few mattresses but none worked for me due to my lower back problem and arthritis. I did a lot of research and found Latex Sense. But I wanted to test it before buying. I went to Southgate London store and the advisor was very good and patient. She let me try a variety of mattresses before I made a decision to buy a Dunlop 800 hybrid latex mattress. Since there was an option of returning the mattress if it didn't work I made the purchase. I am very happy with my mattress. I would recommend it to anyone.
August 29, 2024
Reply from Latex Sense
Dear Mamta,
Thank you very much for your 5-star review on Trustpilot!
We are delighted to hear that you are satisfied with our showroom sales service and the features of your new Dunlop 800 mattress. The mattress aligns the spine and relieves additional strain on the joints, so people who encounter arthritis pain find it extremely comfortable and supportive.
We are committed to offering products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
Thank you for recommending us!
Latex Sense Team
Very happy with latex topper
Very quick delivery. Well packaged. Immediately felt the benefit of the topper mattress the first night. I had suffered a sore back with my tempur-pedic mattress (mistakenly purchased a too soft one) for several years but having paid so much money for it, was reluctant to get rid of it. However this solution of the latex topper mattress has made a huge difference. Very happy with product.
August 21, 2024
Reply from Latex Sense
Hello,
Thank you for your wonderful review!
We are overjoyed to hear that our latex topper significantly enhanced the level of comfort of your current mattress and contributed to alleviating your back pain.
Your feedback motivates us to keep delivering superb products and services.
We appreciate your support and hope you enjoy your purchase for years to come!
Latex Sense Team
Our mattress and pillows are fantastic
Our mattress and pillows are fantastic. WE went with the Opulence latex mattress in King size. It's everything we had hoped it would be. Latex is an underrated material for mattresses - it keeps us really cool, is supremely comfortable and feels like you're sleeping on air. And the best part is they can last 15-20 years - and dont even break the bank to begin with. This shop is a hidden gem and I'm grateful they're in business because so many people are not aware of the greatness of a latex bed.
August 21, 2024
Reply from Latex Sense
Dear Jack,
Thank you for leaving us such a fantastic and appreciative review!
We feel heartened and utterly flattered by your touching note.
We are elated to hear that you are satisfied with the properties of your Opulence Latex mattress and pillows, and the service met your personal expectations. We appreciate your input and are pleased to learn that its breathability keeps you cooler at night.
Indeed, natural latex is renowned as a premium material for mattresses and toppers, cherished for its eco-friendly sourcing and exceptional comfort.
Knowing that our dedication to deliver exceptional products and services is being recognised by our customers is highly rewarding.
Thank you again for choosing us.
Latex Sense Team
I bought the Shredded Natural Latex…
I bought the Shredded Natural Latex Pillow 70/40/17cm . As a side sleeper, I suffered from neck pain, along with aches on the side on which I sleep. This pillow is quite high and it took a week to get used to it. It has addresed my aches and pains from sleeping. I find the height of the pillow perfect for side sleeping and no longer need to double up on pillows under my head. It supports my head and neck appropriately while I sleep on my side. I am pleased with this product.
August 28, 2024
Reply from Latex Sense
Dear Sue,
We really appreciate you sharing your perceptive feedback on our Shredded Dunlop Latex Pillow. Thank you!
At Latex Sense, we strive to provide products that not only offer comfort but also contribute to our customers' wellbeing. It is wonderful to know that we have made a positive impact on your sleep quality.
We wish you health and success in all you do.
Latex Sense Team
Still happy chappy
When we first got the mattress we were very happy it’s very comfortable.We have had the bed quiet a few months now and its still very comfortable.
August 20, 2024
Reply from Latex Sense
Dear Robin,
Thanks a lot for sharing your 5-star review with the rest of our customers!
We prioritise the comfort and wellbeing of our customers, and we are delighted to hear that your mattress has provided the right level of comfort for you.
It is rewarding to know that it made a positive impression and continues to meet your needs.
Your trust in us is greatly appreciated.
Latex Sense Team
Great product
Quick and easy to order,and arrived ontime. The mattress topper is very comfortable.
August 20, 2024
Reply from Latex Sense
Hello,
Thank you for your excellent review.
Thank you for your kind words and for praising both our superior products and outstanding services!
We are happy to learn that your new mattress topper has proved comfortable.
We hope to see you very soon!
Latex Sense Team
Comfortable mattress
The purchase was easy and the mattress is great but the communication between purchase and delivery was a bit lacking so I didn’t know when it was coming until I called the company, who were very helpful.
August 20, 2024
Reply from Latex Sense
Hello,
Thank you very much for sharing your constructive feedback.
We are thrilled to know that you are enjoying your new mattress and that the purchase process was smooth.
However, we are truly sorry to hear about the lack of communication you have experienced regarding the delivery arrangements. Please accept our sincere apologies for any inconvenience caused.
Your satisfaction is of utmost priority, and we are committed to addressing any issues. We work diligently to resolve all concerns and are determined to constantly improve our services.
Your comments are essential in helping us enhance our communication process, and we appreciate you bringing this matter to our attention.
We are grateful for your support and look forward to working with you again in the future!
Latex Sense Team
I am delighted with my new bed
I am delighted with my new mattress. Did not need get used to it, it was sooo comfortable straight away. Delivered with great care and taken to the room of my choice. Had latex sense pillows in the past and still delighted with them as well. Well Done
August 20, 2024
Reply from Latex Sense
Hello,
Thank you for leaving us a 5-star review.
We are glad to have fulfilled all of your requirements.
We truly value your praise and kind words. Reading an encouraging review from an honoured customer serves as one of the real incentives for us to keep going.
We do hope you will continue to benefit from the excellent properties of your new latex mattress and pillows.
Thank you again for choosing and trusting us.
Latex Sense Team
Excellent Quality, ensure appropriate firmness.
The Latex Sense mattresses are excellent quality and a healthy alternative to other types of materials and I would buy one again. Unfortunately having planned to buy a soft mattress I was recommended to go for the medium but as side/front sleeper I find the medium Bliss mattress doesn’t ‘give’ enough for my body so am not finding the mattress that comfortable. If I was still within the fifty days I would swap it for the soft version or upgrade to the Talalay Latex which apparently is better for pressure relief. Expensive mistake.
August 21, 2024
Reply from Latex Sense
Dear Karen,
Thank you for your feedback. We truly appreciate you taking the time to share with us your views.
We are glad to hear that you appreciate the quality of our natural Latex Sense mattresses and the health benefits they provide.
We are sorry to learn that the medium Bliss Latex Mattress has not met your comfort expectations.
We strive to provide expert guidance, and our recommendations are based on individual needs, sleeping position, and weight.
However, having worked in the mattress industry for a long time, our past experiences with customers stated that comfort and firmness perception are highly subjective. What feels firm for one person may feel soft for another, and vice versa, and it is down to personal preference and sensitivity. The customer's personal preference determines the mattress's comfort level, which can also evolve over time.
Following your purchase of the medium Latex Opulence Mattress, you took the opportunity to visit our showroom. After trying, exploring, and comparing the range of soft mattresses, including the soft Bellagio Talalay Latex Mattress, you decided to exchange the medium Latex Opulence Mattress for the medium Latex Bliss Mattress. Therefore, you based your concrete decision on your personal experience.
We advise customers based on our field knowledge, but we will neither try to impose our opinions on them nor influence their decisions.
Thank you for your kind understanding and for giving us the opportunity to address your concerns.
If you ever have any queries or require further assistance, please do not hesitate to reach out.
We sincerely appreciate your support!
Latex Sense Team
Efficient Company to work with.
Efficient Company to work with.
Mattress topper did what it was supposed to do ie make original mattress softer.
August 21, 2024
Reply from Latex Sense
Dear Fiona,
It thrilled us to see the five-star review you have given our company.
We are overjoyed to hear that the new topper you purchased enhanced the level of softness of your current mattress.
We are committed to offering products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
Thank you for being a valued part of our community!
Latex Sense Team
Reply from Latex Sense
Hello,
Thank you for such a fantastic review and for recommending us.
Your trust in us is greatly appreciated, and we are honoured to be part of your long-term investment in quality.
We are elated to have you as a satisfied customer.
Latex Sense Team
Reduced back pain success!
Ordering was easy and straightforward. Payment was at time of order. The mattress arrived as promised and delivery to the required room and bed frame was also done.
Importantly, I needed a firm and supportive mattress to help with back pain caused by two trapped nerves and a slipped disc. This has made a very noticeable difference making the cost pale into insignificance for me. I have not ever paid this much for a mattress but it has delivered on its potential for me.
August 21, 2024
Reply from Latex Sense
Dear Ross,
We thank you for the 5-star Trustpilot review that you wrote!
We are delighted to hear that your new firm latex mattress made a positive difference and contributed to alleviating your back pain.
Thank you for recognising the long-term value of the mattress, which justifies its price. We firmly believe that investing in comfort and health pays dividends over time, and we are pleased to know that you share this perspective.
We also appreciate your kind words about our ordering and delivery process. We take pride in offering excellent and timely service.
We appreciate your support and are looking forward to working with you again in the future!
Latex Sense Team
Great mattress
Great communication and the mattress is very comfortable. I recommend this company
August 20, 2024
Reply from Latex Sense
Thank you, Giovanni, for such a fantastic review and for recommending us.
We are confident that you will continue to benefit from the exceptional qualities of your mattress, and it will keep serving you in a satisfactory manner.
Latex Sense Team
The Best Bed Store in London
The Best Bed Store in London,
I suffer from a severe case of myofascial pain syndrome and I always be sensitive to feel discomfort from almost every type of mattress, but this store offers special type of Latex foams that would help to make it way more comfortable for different people with chronic pain conditions.
I purchased a Mattress topper (The Ultimate Talalay Latex Topper) and a slim Dunlop Pillow,
after I have tried many mattresses and pillows, I found this store to be the best for mattresses and pillows.
The customer service was great, shipping was fast, and their recommendations were helpful.
highly recommended!
July 31, 2024
Unprompted review
Reply from Latex Sense
Dear Bara,
Thank you for your excellent review!
We take pride in delivering personalised service and products to meet the unique needs of our customers. We adapt them to their specific preferences and requirements.
We do understand that chronic pains can negatively impact people's ability to carry out their normal day activities. Therefore, we are delighted to hear that our Ultimate Talalay Latex Topper and the slim Dunlop Pillow have helped to alleviate your pain and made your mattress more comfortable.
We wish you the very best for the future.
Latex Sense Team
I recommend Latex Sense, quality and service at the highest level
I recommend the purchase to anyone who values quality.
The materials used for production are of the highest quality, I can say this with confidence because I have used 90% of mattresses from other leading companies and they are far from the quality offered by Latex Sense.
As for the comfort of using the mattress, it is an individual matter and certainly not everyone will like latex, but the company has also thought about such people and there are hybrids of latex and foam.
Sveta from customer service is the showcase of this company and I think that every company would dream of having such an employee.
June 25, 2024
Reply from Latex Sense
Dear Dariusz,
Thank you for your brilliant 5-star review.
We express our sincere gratitude for all your kind words and praise and cannot wait to share your feedback with our team. Our senior advisor, Sveta, will be thrilled!
It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers. Ensuring our customers feel supported and informed throughout the whole process is the utmost priority for us, and it is inspiring to know we achieved that with you.
We do hope you will continue to benefit from the excellent properties of your new mattress.
Thank you again for having confidence in us. Looking forward to assisting you again in the future.
Latex Sense Team
Good quality Latex pillow.
So far as Latex pillows go, their prices are fair, the pillow came with a cotton zipped cover (of good quality & washable) and was delivered promptly & for free. All in all very happy with the pillow & service.
Only thing I would say is air the pillow & its cover for at least a month or two before the latex rubber odor subsides.
May 10, 2024
Reply from Latex Sense
Dear Gary,
We appreciate you taking the opportunity to share with us your insightful feedback on the latex pillows. We are glad to hear that you received timely and excellent service.
Thank you for your support, and we hope to work with you again soon.
Latex Sense Team
Great pillow getting my sleep now.
July 10, 2024
Reply from Latex Sense
Dear Geraldine,
Thank you very much for sharing your feedback. We love hearing from our customers.
We are confident that the exceptional qualities of your latex pillow will keep serving you in a satisfactory manner.
Latex Sense Team
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