You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too... See more
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Best laundry service ever
Best laundry service ever! Quality service and very fast delivery
March 28, 2026
Reply from Laundryheap
Hi Alaa,
Thank you for the wonderful 5-star review! We’re delighted to hear you were happy with the service and that your order was delivered on time.
We truly value your feedback on pricing and continuously strive to offer the best balance of quality, convenience, and value.
Team Laundryheap!
Excellent service and delivered on…
Excellent service and delivered on time. A little expensive
April 21, 2026
Reply from Laundryheap
Hi Stephen,
Thank you for the amazing 5-star review! We’re excited to hear you were happy with the service and that your order was delivered within the selected time slots.
We truly appreciate your feedback on pricing and continuously review it to ensure it reflects the quality, convenience, and reliability we aim to deliver.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
Excellent service
April 7, 2026
Reply from Laundryheap
Hi Malcolm,
Thank you for the brilliant 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to continuing to provide you with a smooth and reliable laundry experience.
Team Laundryheap!
Damaged and NOT folded
The concept is awesome! Execution not so much. We used this service in London and it allowed us to pack much less for our 3-week vacation. Ordering and pickup was smooth and easy but our clothes were not folded which made them wrinkle. This was disappointing but not a deal breaker. However my husband's brand new Kuhl shirt ($109USD) came back with a nasty hole in it; clearly it got caught in something and was yanked free. This was the first time this shirt was washed and now it's not wearable. This was not reported to us and left for us to find. I'm not sure if our order was treated this way because we are staying in a hotel so not repeat customer but very disappointing. We will try again in Paris but I wouldn't use this service if you have nice clothes. I reported this to the company and will update if there is any response.
April 21, 2026
Unprompted review
Reply from Laundryheap
Hi Liz,
Thank you for sharing your experience. We’re glad to hear that the booking and collection process was smooth, but we’re truly sorry for the issues you encountered with the condition of your items. This is not the standard we aim to deliver.
Your case has been escalated to our relevant team and is being reviewed with the highest priority, including the handling and quality checks carried out during processing. We will work towards a fair and effective resolution and ensure you are supported throughout.
We are committed to making this right and delivering a more reliable experience in the future.
Team Laundryheap!
Reply from Laundryheap
Hi Cammy,
Thank you for the fabulous 5-star review! We’re delighted to hear you were happy with the quick turnaround and the support from our team.
We look forward to continuing to provide you with a smooth, reliable experience.
Team Laundryheap!
Fast and reliable laundry service
Fast and reliable laundry service. Have been using it for a few months and have always had a good experience
April 6, 2026
Reply from Laundryheap
Hi Cristian,
Thank you for the fantastic 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Reply from Laundryheap
Hi Jane,
Thank you for your outstanding feedback! We’re glad to hear you found our service reliable and helpful.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
Shirts & Pants are neatly pressed on…
Shirts & Pants are neatly pressed on hangers. Laundry is folded properly
April 4, 2026
Reply from Laundryheap
Hi Vijay,
Thank you for the wonderful 5-star review! We’re glad to hear your garments were returned in great condition and met your expectations.
We look forward to continuing to provide you with a consistent, high-quality service.
Team Laundryheap!
Reply from Laundryheap
Hi Elaine,
Thank you for the remarkable 5-star review! We’re delighted to hear you had a great experience with our service.
Your recommendation means a lot, and we look forward to continuing to provide you with a smooth and reliable service.
Team Laundryheap!
this is stupid, they have the audacity to ask my experience when they cancelled my order
pickups & deliveries are always delay or if not, order cancel
April 18, 2026
Reply from Laundryheap
Hi Miong,
Thank you for sharing your feedback. We sincerely regret to hear about the cancellation of your recent order.
Our team has conducted a detailed investigation and shared a resolution in accordance with our service policy. Your feedback has been escalated to our relevant teams to ensure your future collections and deliveries are completed within the scheduled timeframes.
We’re committed to restoring your confidence and ensuring a reliable experience moving forward.
Team Laundryheap!
Reply from Laundryheap
Hi Ruth,
Thank you for the fabulous 5-star review! We’re delighted to hear you found our app reliable and easy to use, with responsive support from our team.
We look forward to continuing to provide you with a smooth and seamless experience.
Team Laundryheap!
Reply from Laundryheap
Hi Kim,
Thank you for the wonderful 5-star review! We’re delighted to hear you had a great experience with our service.
Your recommendation means a lot to us, and we look forward to continuing to provide you with a reliable and seamless experience.
Team Laundryheap!
The drivers are professional yet…
The drivers are professional yet friendly. Bags are provided. The laundry returns clean and folded neatly. Everything is well organized in the bags.
April 16, 2026
Reply from Laundryheap
Hi Jeri,
Thank you for the remarkable 5-star review! We’re delighted to hear that our drivers made a great impression and that you appreciated the quality of your freshly packed laundry.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap!
Reply from Laundryheap
Hi Helena,
Thank you for the brilliant 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to keeping your laundry experience just as seamless and convenient.
Team Laundryheap!
Laundryheap is awesome
Laundryheap is awesome. Pick up always on time and delivery as well. Clothes are cleaned very well.
April 7, 2026
Reply from Laundryheap
Hi Rafael,
Thank you for the fabulous 5-star review! We’re delighted to hear that our punctual collection and delivery, along with the quality of our cleaning, met your expectations.
We look forward to continuing to provide you with a reliable, seamless laundry experience.
Team Laundryheap!
Nowhere near good enough
I have used LH 3 times
1st time OK
2nd time a day late
3rd time 3 days late so I had to spend £300 on clothes for a big evening not to mention having no fresh pants T shirts or socks for 3 days. Nowhere near good enough. I don't care what the small print says. I'm going elsewhere.
April 16, 2026
Reply from Laundryheap
Hi Oliver,
Thank you for sharing your experience. We’re truly sorry for the delay with your recent order, especially when you rely on us to seamlessly fit into your schedule.
Our team has prioritised your order and is closely monitoring it to ensure your items are delivered at the earliest. Your feedback has been shared with our relevant teams to address gaps in our delivery timelines and prevent similar situations moving forward.
We’re committed to improving our reliability and restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Anna,
Thank you for the wonderful 5-star review! We’re glad to hear you found our service convenient and were happy with the quality of cleaning.
We truly appreciate your feedback on pricing and are always working to ensure our service delivers great value through convenience, care, and reliability.
We look forward to supporting your future laundry needs with the same ease and consistency.
Team Laundryheap!
Very reliable & efficient service
April 1, 2026
Reply from Laundryheap
Hi Claire,
Thank you for the fantastic 5-star review! We’re delighted to hear that you found our service reliable and efficient.
We look forward to continuing to provide you with a smooth, hassle-free experience.
Team Laundryheap!
I am extremely shocked with my…in total DISBELIEF
I am extremely shocked with my experience with Laundryheap. Zero or minus star should be appropriate
I entrusted them with 2 wool coats from A.P.C, both in excellent condition. I was even charged higher prices to the initial price shown of the app (£20 and £24), which I accepted expecting a professional level of care.
Unfortunately, both items were returned in a worse condition than I could have imagined. One coat now has a severe bleach mark and is completely unwearable. The second has been badly handled: poorly ironed at the bottom, still stained inside, and the wool has shrunk on one side with visible burn marks and wrinkling.
What is even more concerning is that the damage was not immediately visible, as the garments were returned wrapped in plastic. It only became apparent about an hour later once the plastic packaging was removed and the jacket return.
Both coat are also NOT cleaned and DAMAGED !!
I reported the issue immediately, but received no response, and if nothing is done this week, it will go through small claim, I'm so disappointed and the lack of care.
Given this experience, I genuinely question how the overall rating reflects the actual service quality. On reviiew.io you realise that they are poorly rated. Review here are rigged...
It also raises concerns about their promises knowing their use of cheap third-party providers which I didn't know about it until now..
PLEASE DO NOT USE THEM IF YOUR GARMENTS ARE EXPENSIVE, YOU'LL REGRET IT ... 'am about to get a heart attack..
April 16, 2026
Unprompted review
Reply from Laundryheap
Hi Sabrina,
Thank you for sharing your feedback. We’re truly sorry to hear about the condition in which your coats were returned and understand how upsetting this must be.
Your case has been escalated to our concerned team and is being reviewed as a priority, including all handling and quality checks. We are working towards an effective resolution and will keep you updated throughout the process.
We sincerely regret the experience and are committed to making this right.
Team Laundryheap!
Absolutely appalling service
Absolutely appalling service. I had booked a two-piece suit dry clean and a shirt iron and wash. It was collected on Tuesday night and planned to be delivered on Thursday, so 48 hours. They then changed the booking delivery to Friday between 12:00 and 15:00, which I accepted as my event was at 16:00. They have now, on the same day as delivery changed the booking to 19:00 to 22:00. After I complained, they moved it to 17:00 to 19:00 so no matter what, I do not have a suit for my event this evening because they changed the booking on the day. They have had my suit for 72 hours now. I have offered to even collect it; however, apparently the facility doesn't open until 17:00. So the time of 12:00 today could have never happened. I have been asked to follow the complaints procedure and that I will get a discount on my next order. I WILL NEVER USE LAUNDRYHEAP again. If they were unable to do it within my timeframe, even though it's been 72 hours, I should have been told, and I would have gone to another dry cleaner. Addition: item has now been moved back to Monday of the following week so they have had my items for 6 days now, i still do not have them back the event has now been missed so no point using this service complete waste of momey and time.
April 17, 2026
Unprompted review
Reply from Laundryheap
Hi Jamie,
Thank you for sharing your experience. We’re truly sorry for the reschedules and the delay in the delivery of your clothes, as well as the impact this had on your event.
Your case has been escalated to our relevant teams and is being reviewed with the highest priority to address gaps in communication and scheduling.
We are closely monitoring your order and will keep you updated throughout the process. We value your patience and remain committed to making this right.
Team Laundryheap!
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