Laura Bond Fine Jewellery and Luxury Piercing Boutique Reviews 363

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and high-quality products, often describing them as beautiful, solidly made, and exceeding expectations. Many appreciate the unique designs and the wide selection of jewelry available. The staff are frequently highlighted for their professionalism, friendliness, and helpfulness, making the overall service and user experience exceptional. Reviewers often mention feeling comfortable and well-cared for during their visits, especially for piercing services. However, some customers mentioned issues with product sizing, noting that some jewelry pieces were smaller than expected based on website photos, or that certain posts were too thick or short for their piercings. A few people also experienced discomfort or difficulty with specific jewelry fastenings, and one reviewer noted an instance where a staff member provided incorrect sizing information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers consistently praise the high... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality, delicate, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional care and... See more

User experience

Customers consistently report positive experiences with the user experience. Many describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was rather reluctant initially to purchase an earing for my conch which cost £175, only because I knew I couldn't return it if I didn't like it. I took the risk and ordered, my delivery arrived the... See more

Rated 5 out of 5 stars

I have been to Laura Bond on many occasions, whether for a piercing with the fabulous Sarah Crowe, or just for shopping for some amazing earrings. So when my 18 year old son said he wanted his ear... See more

Rated 5 out of 5 stars

I’ve found it surprisingly difficult to find pretty, solid gold jewellery, specifically for individual piercings. I have several Laura Bond pieces and all are beautiful and solidly made. No coming... See more

Company replied

Rated 5 out of 5 stars

Great customer service, beautiful jewellery and brilliant prices. I've had Maria Tash in the past and found the screw posts to be thin and unreliable - one front even snapped off the post. Laura Bond'... See more

Company replied


Company details

  1. Jeweler
  2. Body Piercing Shop
  3. Ear-Piercing Service
  4. Tattoo and Piercing Shop

Written by the company

Laura Bond Jewellery is a family run, luxury earring brand based in Edinburgh, Scotland. We specialise in solid gold pieces for cartilage piercings. We offer piercings in our boutique and luxury piercing parlour on Thistle Street. We also ship worldwide. From teeny tiny huggie hoops to front fastening labret studs, you'll find the daintiest new additions for your ear stack!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Would come again

Jewelry was great quality and beautiful! Unfortunately the girl who helped us didn't know that 16 gage is actually larger than 18 gage. I tried to point her in the right direction but she insisted she was sure. Might want to go over that with staff again. Still a wonderful experience!

June 26, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Christine!
Thank you so much for your kind words about the jewellery - we’re so glad you loved the quality and had a wonderful experience overall!

We appreciate you pointing out the gauge sizing detail. We understand how important those specifics can be, and we’ll use this as a helpful refresher for the team. We truly value your feedback and are always striving to improve. Thanks again for your support and understanding!

Team LB x

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Rated 5 out of 5 stars

Staff were lovely very friendly

Staff were lovely very friendly, helpful and reassuring to both myself and my friend

July 4, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Catherine,

Thanks so much for your lovely review! We're so glad to hear you had a good experience visiting us and felt comfortable.

We hope to see you again!
Team LB x

Rated 5 out of 5 stars

Another beautiful earring

Another beautiful earring, I am a repeat customer and the quality of the pieces never disappoint! Looks beautiful as a flat helix piercing and arrived very fast.

June 26, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Fran,

Thanks so much for your lovely review! We're so happy to have you as a returning customer and are happy to hear you're pleased with the quality of our jewellery.

Looking forward to seeing what you pick next!

Team LB x

Rated 5 out of 5 stars

Always super friendly and efficient…

Always super friendly and efficient service, both in person and online!! Will keep coming back!

June 27, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Jacqui,

Thank you so much for your lovely review! We're so glad to hear you're happy with our service and we're looking forward to seeing you again soon!

Team LB x

Rated 1 out of 5 stars

unfortunately the earring I purchased…

unfortunately the earring I purchased was broken when delivered. As I purchased this as a gift it is a shame the recipient will have the inconvinience of returning the item.

July 7, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there,
Thanks so much for taking the time to leave a review. We're really sorry to hear your jewellery arrived faulty - that’s definitely not what we’d expect, as everything is double-checked before it leaves us.
We’d love the chance to make this right. Would you mind popping an email over to help@laurabond.co.uk with a quick rundown of what’s happened and one of our team will get back to you.
Best wishes,
Team LB

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, Good service thanks.

June 25, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Graham,
Thank you so much for taking the time to leave us a five-star review! We're glad to hear you had a good experience shopping with us and we hope to see you again soon!

Team LB x

Rated 5 out of 5 stars

These earings are stunning & unique

These earings are stunning & unique! Lovely quality.
I discovered Laura Bond about 10 months ago and I absolutely love each purchase I have made.
Such a caring and stylish company! Hopefully I’ll get to the store one day, in the meantime, a BIG thank you for giving me fantastic ears!! ⭐️ xxxxx

July 7, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there,

Aww, thank you so much for your fabulous review! We're so glad to have you as a loyal customer and hope to see you in person one day - perhaps even for a new piercing! ;)

We're looking forward to seeing what you add to your growing collection next!

Team LB x

Rated 5 out of 5 stars

Beautiful pieces

Fast delivery & nicely packaged.
Love the jewellery, beautiful and delicate, was smaller than I thought. As the pieces were small I really struggled to get them in & my ear ended up sorer than it was when pierced😬. I have tried to find the tool I've seen in some of your adverts but can see it on the Web site.
Overall great experience and will buy again as there are lots of pieces I like.

June 27, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there,

Thanks for your review! We're sorry to hear you struggled fitting your jewellery at home. We always recommend going to see a reputable piercer if you're at all unsure as to how to fit the pieces to ensure your piercings don't get irritated and the jewellery is fitted securely.

We wouldn't recommend using tools to fit our jewellery as solid gold is a delicate metal and can scratch and dent. However, if you're thinking of the tapers we sometimes use to thread the labret post through the piercing canal, we're hoping to be able to start offering them to our customers in due course.

If you have any issues or wish to discuss anything further, please don't hesitate to reach out over email help@laurabond.co.uk

Team LB x

Rated 5 out of 5 stars

Walk in appointment

Popped in whilst on holiday to have a previous piercing checked and downsized and ended up with another piercing too !!
Every one is always so welcoming and genuinely so kind and caring. Sarah made me feel so relaxed and calm that I hardly felt a thing.
I wouldn't go anywhere else now !!

June 25, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Pam,

Thanks so much for leaving us such a wonderful review! We're so glad to hear you had a lovely experience with our team and you felt relaxed and comfortable during your piercing. We're looking forward to seeing you again!

Team LB x

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Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful
Never disappointed with your jewellery

June 26, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Tracey,

Thanks so much for your kind words and taking the time to leave us a review. We're so glad you had a good experience shopping with us and we are looking forward to seeing what you pick next :)

Team LB x

Rated 5 out of 5 stars

They did a fabulous job!!!

They did a fabulous job!!!

June 26, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Avery,

Thanks so much for taking the time to leave us a five-star review! We're so glad to hear you had a good experience with us and hope to see you again soon!

Team LB x

Rated 5 out of 5 stars

Exquisite pieces, great service

I purchased the North Star studs as gifts for my adult children. After buying a Daith ring ( I had been looking for 5 years for something beautiful but understated. The North stars arrived today one for a love one for a cartilage and they are exquisite.
I would also like to shout out for the amazing customer service Laura Bonds staff offer - Laura S you are amazing
What a fabulous company

June 25, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Susan,

Thank you so much for your lovely review - we're so glad to hear your jewellery arrived safely!

Thank you again for your kind words - you're such a ray of sunshine! :) Looking forward to seeing what you choose next!

Team LB x

Rated 5 out of 5 stars

Great experience at Laura Bond

Great experience at Laura Bond - went in for a downsize and also to swap to a hoop. Everyone was so helpful with picking out the right piece of jewellery and so friendly! Can’t wait to book in another piercing soon!

June 21, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Fiona,

Thank you so much for leaving us such a great review! We're over the moon that your experience with our team was lovely and we hope to see you again soon!

Team LB x

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Rated 5 out of 5 stars

Wonderful experience, fabulous staff and selection!

I was on vacation in Scotland from the USA, and somewhere along the way I lost my nose ring. It was a small gauge, and the hole had already shrunk quite a bit, so I needed more than a jewelry change, I needed a stretching. Sarah was so kind and compassionate through this process! I thoroughly enjoyed my brief time with her, and wish I lived nearby because I would definitely return for my future piercing needs!

June 20, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Deb,

Thanks so much for your lovely review! We're so glad to hear you had a great experience visiting us and we hope to see you again on your next trip to Scotland!

Team LB x

Rated 5 out of 5 stars

Great elegant earrings!

Very impressed with my cute tiny ear hoop. It's fits perfectly for my tragus. I will be ordering more beautiful earrings.

June 16, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Katie,

Thanks so much for taking the time to leave us a review! We're so pleased to hear that you've found a hoop that fits you perfectly. Can't wait to see what you add to your collection next!

Team LB x

Rated 5 out of 5 stars

Great!

Easy to use website.
Good solid earring. Lovely to wear.
Really happy with my purchase.

June 9, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Melanie,

Thanks for your lovely review! We're pleased to hear you found our website easy to navigate and are happy with your purchase!

Team LB x

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, so delicate and pretty.
Sent quickly. Thank you so much.

June 13, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Jen,

Thanks for taking the time to leave us a great review! We're glad to hear you had a great experience ordering from our website!

Team LB x

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Rated 5 out of 5 stars

Amazing earrings

This isnt my first time buying from Laura Bond. The quality and range are what keeps me coming back. I ordered on Fri and the earrings were delivered on Sat morning. 5* experience

June 7, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Vicki,

Thanks so much for your lovely review! We're so glad to have you as a returning customer and are so glad to hear you've had a good experience shopping with us!

Can't wait to see what you pick next!
Team LB x

Rated 5 out of 5 stars

Really nice atmosphere and friendly…

Really nice atmosphere and friendly staff. I was fitted in as a walk in so there was no time to over think things 😂
Love my helix piercing and beautiful jewellery!
I wasn’t aware of the reduction in jewellery size until after I read the literature so I’ll be worried about changing this if/when the time comes. I’ll deal with that if needed.
Would recommend this place 100 %

June 7, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there!

Thank you so much for leaving us such a lovely review! We're so glad to hear you love your new piercing!

Not everyone needs a downsize, but if you do feel that the longer post starts catching and affecting healing, you can just pop back in and we can downsize you in store! If you're worried, please send us an email (help@laurabond.co.uk) and we can chat you through it!

Happy healing!
Team LB x

Rated 5 out of 5 stars

Feel special

I have now visited Laura Bond boutique several times and feel very comfortable and welcome, All the advisors are very friendly and helpful, my piercing’s to date have been with the very patient Sarah Crowe who is excellent and highly recommended,
The latest Ibiza collection is gorgeous , to date I have purchased the Sun ray earring charm and the gold mother of pearl chain stud earring with more to come from phase two in the near future ☀️ 🌞

June 4, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Gillian,

Thanks so much for your lovely review!
We're so glad to have you as a loyal customer and love your growing ear stack!

Hope you love the Ibiza drop two when it lands in a couple of weeks!
Team LB x

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