Laura Bond Fine Jewellery and Luxury Piercing Boutique Reviews 359

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often highlighting the solid craftsmanship and unique aesthetic. Many people also commend the staff for their exceptional service, describing them as knowledgeable, friendly, professional, and helpful, making the overall experience pleasant and comfortable. The piercing service is frequently mentioned as excellent, with consumers appreciating the expertise of the piercers and the smooth, painless process. However, some customers also noted issues with product sizing, finding certain earrings to be much smaller than expected or having posts that were too thick or long for their piercings. A few people expressed dissatisfaction with the 9ct gold products, reporting that they tarnished quickly and required significant maintenance. There were also occasional mentions of staff providing incorrect information regarding gauge sizes or difficulties finding specific items on the website.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the high quality, delicate, and sparkling... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, friendliness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality, delicate, and... See more

Service

Customers had positive experiences with service, consistently praising the exceptional customer service and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve found it surprisingly difficult to find pretty, solid gold jewellery, specifically for individual piercings. I have several Laura Bond pieces and all are beautiful and solidly made. No coming... See more

Company replied

Rated 5 out of 5 stars

Great customer service, beautiful jewellery and brilliant prices. I've had Maria Tash in the past and found the screw posts to be thin and unreliable - one front even snapped off the post. Laura Bond'... See more

Company replied

Rated 5 out of 5 stars

I decided to order as there was an easter discount, the jewellery arrived in a sturdy box, inside was another presentation box with the earrings nestled inside. The quality and detail is stunni... See more

Company replied

Rated 5 out of 5 stars

As usual my Laura Bond experience was amazing, the most difficult bit was deciding which stud to go for. I decided on the tear drop shape as I’d been having snagging difficulties with my current flat... See more

Company replied


Company details

  1. Jeweler
  2. Body Piercing Shop
  3. Ear-Piercing Service
  4. Tattoo and Piercing Shop

Written by the company

Laura Bond Jewellery is a family run, luxury earring brand based in Edinburgh, Scotland. We specialise in solid gold pieces for cartilage piercings. We offer piercings in our boutique and luxury piercing parlour on Thistle Street. We also ship worldwide. From teeny tiny huggie hoops to front fastening labret studs, you'll find the daintiest new additions for your ear stack!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

You’re made to feel really special in…

You’re made to feel really special in the store even though you’re all really busy.
Girls are lovely especially Gemma and Sarah.
Jewellery beautiful.

August 1, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Carol,

Thank you so much for your lovely review! We're so glad to hear you had a good experience visiting us. Hopefully we'll get to see you again in the future!

Team LB x

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Rated 5 out of 5 stars

Lovely designs and great quality

I’ve been gradually replacing all my piercing jewellery with Laura Bond pieces, and the design and quality is always excellent. Highly recommended!

August 1, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Chealy,

Thank you for leaving us such a lovely review! We're so glad you're loving the quality of your Laura Bond pieces and we can't wait to see how your collection grows!

Team LB x

Rated 5 out of 5 stars

A second trip back to this friendly and…

A second trip back to this friendly and energetic salon. Everyone is very welcoming and make you feel relaxed from the start. Sarah followed my April helix piercing with a nostril and 2 lobe seconds in July and it was a great experience, talked me through each step and I’m delighted with the results!

July 26, 2025
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Iona,

Thank you for taking the time to leave us such a fabulous review! We're so pleased to have welcomed you back and can't wait to see what you pick next!

Happy healing!
Team LB x

Rated 5 out of 5 stars

The jewellery was so charming and had a…

The jewellery was so charming and had a warm reception.

July 26, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there!

Thank you for taking the time to leave us a five-star review! We're so glad to hear you had a good reception and found the jewellery charming!

We hope to see you again!
Team LB x

Rated 5 out of 5 stars

Great first visit

Popped in to the store to pick a new earring. All the ladies in the store were lovely and very helpful.
Helped me picked out a gorgeous new stud and changed it for me.
They all made me feel very welcome and relaxed.
Will definitely be back.

July 26, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there,

Thank you so much for your lovely review! We're so glad you had a good visit and found jewellery that you liked.

We can't wait to see what you pick next!
Team LB x

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Rated 2 out of 5 stars

I found it difficult to navigate the…

I found it difficult to navigate the amount of money I wanted to put on an e-card. Might be me but I did manage to pay my tax bill on Government site that morning😂

July 30, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Brenda,

We're so sorry to hear you had issues purchasing a gift card! We've not heard of our customers having issues with this before so if you'd like to give us any feedback or discuss your experience further, please get in touch via email help@laurabond.co.uk and we'll be more than happy to help!

Team LB x

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Great quality and competitively priced. Customer service is second to none. Would definitely recommend Laura Bond for all your piercing requirements.

July 18, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Hannah,

Thank you so much for your lovely review! We are so glad to hear you've had a great experience shopping with us. Thank you for your kind words - I will make sure to share them with the team!

We hope to see you again soon!
Team LB x

Rated 5 out of 5 stars

9ct gold starfish earring

Bought the 9ct gold starfish flat back earring to add to my Laura Bond collection. It is stunning.

July 19, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Lindsay,

Thanks so much for leaving us a review! We're so glad to hear you've found a new addition to your collection and love the starfish!

Can't wait to see what you choose next!

Team LB x

Rated 5 out of 5 stars

Good quality and speedy international delivery

I was looking for a specific stud (a sun) for my stack, and was pleased to find it at Laura Bond. It is exactly as described, high quality and the delivery to Australia was super quick.

July 21, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Fiona,

Thanks for taking the time to leave us a review! We're so pleased to hear you found the piece you've been looking for and that quality and delivery fulfilled your expectations!

We hope to see you shopping with us again some time in the future :)

Team LB x

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Rated 5 out of 5 stars

Professional & friendly

Another wonderful experience at Laura Bonds!
Professional and friendly staff, providing a wonderful piercing service, especially the amazing Sarah Crowe.
See you next time!!

July 11, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Paula,

Thanks so much for leaving us such a kind review! We're so happy to hear you've had a good experience visiting us and are looking forward to seeing what you pick next!

Team LB x

Rated 5 out of 5 stars

Staff Are Absolute Stars

The staff at Laura Bond are the loveliest, from booking my appointment to getting the piercings, I had a wonderful experience because these women were all so kind and welcoming. It was my first time getting pierced, and they made it feel so special and easy that I had no reason to feel nervous. It is very clear that Laura Bond cares about their customers, and I definitely recommend them to anyone with a fear of needles hoping to get pierced in Edinburgh.

July 25, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Kate,

Thank you so much for taking the time to leave us such a lovely review! We're so glad to hear you had a great experience visiting us and we hope to get to see you again soon!

Team LB xx

Rated 5 out of 5 stars

The very best! ❤️

This is a very well organised business and each member of staff has a clear role. Communication is excellent prior, during and post appointment! Staff are friendly and welcoming and put you at ease before hand, they have lovely comfortable facilities and an excellent product range to choose from! Piercers are experienced I am absolutely delighted with the product and service - will be back again and would totally recommend!

March 1, 2025
Unprompted review
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Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Judith,

Thanks so much for leaving us such a kind review! We're so pleased to hear you enjoyed your visit and are planning your next one - can't wait to see what you pick! Your recommendation means the world!

Team LB x

Rated 5 out of 5 stars

Lovely shop and staff

Lovely shop and everyone I dealt with were very friendly. Gave good advice about choice and options and the piercer was lovely :-) took minutes to do with minimal discomfort. Very happy with my piercing! I will be back to get more!

July 12, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Angela,

Thanks for taking the time to leave us such a great review! We're pleased to hear you had a lovely experience visiting us and didn't find the piercing process too uncomfortable.

We're looking forward to seeing what you go for next!

Team LB x

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Rated 5 out of 5 stars

Best piercing studio

Following breaking my back I decided to go and get my nose pierced. I have wanted to for years.
Sarah Crowe was brilliant and did my piercing but all the staff were brilliant, friendly, helpful and welcoming.
The shop is lovely and everything is so hygienic down to the disposable pens that make the mark for your piercing
Can’t rate it high enough.

July 16, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Kathryn,

Thanks so much for your fabulous review! We're so glad that you chose us for your nose piercing and had a great experience.

We hope to see you again soon! Happy healing!

Team LB x

Rated 5 out of 5 stars

Don't go anywhere else!

Lovely staff who made the whole experience a pleasure.
Beautiful jewellery - very hard to choose - they are all so special.

July 5, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Sandra,

Thank you so much for taking the time to leave us such a lovely review! We're so glad to hear you had a good experience visiting our boutique and liked the selection of jewellery available.

We hope to see you again soon!
Team LB x

Rated 4 out of 5 stars

Would come again

Jewelry was great quality and beautiful! Unfortunately the girl who helped us didn't know that 16 gage is actually larger than 18 gage. I tried to point her in the right direction but she insisted she was sure. Might want to go over that with staff again. Still a wonderful experience!

June 26, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Christine!
Thank you so much for your kind words about the jewellery - we’re so glad you loved the quality and had a wonderful experience overall!

We appreciate you pointing out the gauge sizing detail. We understand how important those specifics can be, and we’ll use this as a helpful refresher for the team. We truly value your feedback and are always striving to improve. Thanks again for your support and understanding!

Team LB x

Rated 5 out of 5 stars

Staff were lovely very friendly

Staff were lovely very friendly, helpful and reassuring to both myself and my friend

July 4, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey Catherine,

Thanks so much for your lovely review! We're so glad to hear you had a good experience visiting us and felt comfortable.

We hope to see you again!
Team LB x

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Rated 5 out of 5 stars

Another beautiful earring

Another beautiful earring, I am a repeat customer and the quality of the pieces never disappoint! Looks beautiful as a flat helix piercing and arrived very fast.

June 26, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Fran,

Thanks so much for your lovely review! We're so happy to have you as a returning customer and are happy to hear you're pleased with the quality of our jewellery.

Looking forward to seeing what you pick next!

Team LB x

Rated 5 out of 5 stars

Always super friendly and efficient…

Always super friendly and efficient service, both in person and online!! Will keep coming back!

June 27, 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi Jacqui,

Thank you so much for your lovely review! We're so glad to hear you're happy with our service and we're looking forward to seeing you again soon!

Team LB x

Rated 1 out of 5 stars

unfortunately the earring I purchased…

unfortunately the earring I purchased was broken when delivered. As I purchased this as a gift it is a shame the recipient will have the inconvinience of returning the item.

July 7, 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hey there,
Thanks so much for taking the time to leave a review. We're really sorry to hear your jewellery arrived faulty - that’s definitely not what we’d expect, as everything is double-checked before it leaves us.
We’d love the chance to make this right. Would you mind popping an email over to help@laurabond.co.uk with a quick rundown of what’s happened and one of our team will get back to you.
Best wishes,
Team LB

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