Lava Art Cosmetic Reviews 1,124

fantastic product, and very good service from the company

Great products and excellent service.

This company was such a pleasure to work with. I emailed them and they emailed me back immediately and answered and solved all my questions and issues! Top notch company that stands by their word and their products!

Great support from Beatrice, as always :-)

NO - Do not buy from this company. Zero minus ten!!! I ordered ONE (I am white skinned so light colour) and they sent me two refills, curiously since I am white skinned my refills were a very very very dark colour. This has taken almost six months of bs. "Can your send photos" Why?? You know what you sent, no?? "Did you have a chance to review my previous email" blabla. Do I need to review your email?

DO NOT BUY.

"Gladys" "from customer service"sends me emails every seven days (once a week this is how long it takes for a response). She already asked twice for photos and she is still asking for pic of the product"she" sent me. Do not buy. Ever.

I received a prompt, friendly, and solution-oriented response

Absolute garbage! This is literally the worst foundation I have ever used! The color is way off from what I chose and it is so light. I still give it a try just to see about the quality. Not only did it show each every single flaw or what coverage it barely did provide, but it highlighted flaws that I have no idea that I even had! How anyone gives this anything above one star is absolutely mind-boggling! Not to mention there is absolutely nowhere on their website where you can cancel the subscription. And if you go to their FAQ page, anything about subscriptions is not even on there. The only thing that I did find about canceling subscriptions tells you to click on something that is literally nonexistent on their page. I have now sent an email to see about returning this and have now read further information that if you do want to return an opened product it’s only stored credit. However, they charge you a $15 return processing fee plus you have to pay $10 for something else that doesn’t specify. Not to mention that I’ll have to pay to ship it back myself of course. That comes out to nearly more than the product itself even. Obviously if I hate the product why in the world what I want a store credit because I don’t want anything from them again? I made sure to include my email that I do not permit them to charge funds from my account ever again and hopefully that message gets through to them so I guess we shall see about the customer service side of things. A ABSOLUTELY POSITIVELY 1000% DO NOT RECOMMEND THIS ITEM!

I had to skip a month in my foundation subscription..and emailed to resume shipments. Immediate response! Gladys took immediate care to resume shipments and was incredibly polite as well! Great service!

Great products and an excellent customer service. Quick and nice replies on questions you may have.

Wery good product and quick and helpful people.

They provided good service and responded quickly if you had any questions.
I also love the product that I purchased,it's very gentle to my sensitive skin and I always look fresh.
Thank you!

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖

I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast they reply, answer my questions and fix my issues 💎 And of course, the quality of the products! 🌟🌟🌟🌟🌟

Thank you for brightening my day with your awesomeness! 💝 I always recommend you to all my friends and family 🥰🌸

Good product which I really enjoy.
The customer service is excellent and I speak from both the smooth way and when problems occurs and they have always solved and taken care of all the issues along the way. So very happy with the people working there.

Great product, makes my skin great, Nice coverage

The product is the best ever and service quality on the top

The Best customer service❤️

Very timely response and sorted my problem very quickly

I have a subscription and wanted to change my order to another shade. Beatrice was extremely helpful and the response was very quick considering it was a public holiday. I love this product.