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Lava Art Cosmetic Reviews 1,124

•
TrustScore 4.5 out of 5

4.7

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, natural finish, and ability to cover imperfections without feeling heavy. Many people appreciate the excellent customer service, noting quick response times and helpful, polite interactions. However, some customers experienced issues with product suitability, finding the color off or the product pilling on their skin. A few others mentioned dissatisfaction with customer service, citing slow responses or unresolved issues, particularly concerning returns or delivery problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers express satisfaction with the product... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and quick... See more

Quality

Clients share positive opinions on quality, with many praising the products for being gentle on sensitive... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and very good... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vert good product, it is not full coverage (for those who expect tattoo coverage), it quite well cover blemishes (except big bumps, obviously). Gives natural glowing skin look. My favorite on the mark... See more

Rated 5 out of 5 stars

Lava Art Cosmetics Support works very smoothly. This time it was France who helped me; quick feedback and I got exactly what I was asking for. Overall the company is reliable with the deliveries and... See more

Rated 5 out of 5 stars

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast t... See more

Rated 5 out of 5 stars

Glow cushion is the best foundation for me. İt covers without looking heavy, and gives a nice and subbtle glove. The support system is good and if you follow the link you get after ordering, it's easy... See more

Company details

  1. Cosmetics Store

Written by the company

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best!

Great product.I have yoused Lava art in 7 years and is very pleased. Great service. If there is any problem with your order you get help fast.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

love it ...

The customer service and products are fantastic - I've been a regular customer for a long time and am very satisfied ☺️

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I am in LOVE with this makeup


I am in LOVE with this makeup! From the moment I applied it, I could tell the quality was top-tier. It blends beautifully, feels lightweight on my skin, and looks flawless for hours. It doesn’t cake, crease, or fade — just a perfect finish all day long. This has become a staple in my routine and I can’t imagine doing my makeup without it now. Highly recommend to anyone who wants makeup that actually delivers!!!

I absolutely love this makeup and especially their customer service! They always reply so quickly to emails and are super helpful every time I have a question. I even bought this makeup for my sister when I went to the States, and her friends became fans too because they loved how flawless my makeup always looks. The quality is amazing and the service is just as good. I highly recommend them!

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I've been buying their products for a…

I've been buying their products for a while now and I've always been satisfied. Customer service responds quickly to my questions and I'm always happy. I highly recommend both their products and their customer service!

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

A Very Happy Customer

I have purchased lava art products for nearly 4 years. Love the products but their customer service is very disappointing.
I went to buy product on their 50% discount 7th November and when i applied the code that was to be used it would not apply.
I got in touch immediately and i heard back within 2 days. Was told it had been forwarded to management to decide if they could help. After numerous emails and assurance that they were honouring the problem i was notified 3 days ago that the code had changed and i was ti use the code for 30% off as the 50% had expired.
Please note below my order and the correct code used and NO assistance given to rectify the problem.
As I said great product but terrible customer service.
PLEASE BE MINDFUL ON SPECIALS AS I DO NOT BELIEVE I AM THE ONLY ONE THIS HAS HAPPENED TO.

ORDER DETAILS
2 x Perfect Stay Finishing Powder
$88.00

4 x Matte Compact Foundation
$196.00
#25N - Honey Cashmere

4 x Matte Compact Foundation
$196.00
#23W - Golden Latte

Discount code
LAVAFAM50
Apply

LAVAFAM50 discount code isn't valid for the items in your cart
Shipping ®
Subtotal • 10 items
$480.00
$5.00
Total
AUD $485.00

I do appreciate you writing back to me re: my 50% discount purchase however, you mentioned with careful review Australia was offered this on Nov 6th which was when I could not apply the 50% discount and the date had not expired throughout the time I tried more than once to use code and same thing happened. That is when I decided to get in touch with LavaArt.

I would like to share with all Lava Art customers that the company I beleive has gone beyond all my expectations on my outcome that I was hoping for and thought I had lost the opportunity to purchase product on their 50% deal. Without going into the details all I can say is that Lava Art is a very trusting company and go beyond with their customer service which was what I had given up on. Love their product and will continue to be a very satified customer and continue to purchase in the future.
Thanks Lava Art for all your assistance and a special thanks to Beatrice for all your help.

November 22, 2025
Unprompted review
Lava Art Cosmetic logo

Reply from Lava Art Cosmetic

Hi again Jill, this is Beatrice. Thank you so much for your kind update, we truly appreciate you sharing this! We’re really glad we were able to resolve the situation and meet your expectations in the end. ❤️‍🩹

At Lava Art, we always aim to be fair and supportive, and we’re happy we could turn this around for you. Your continued trust and loyalty mean a great deal to our team, and we’re so pleased to hear you’ll be continuing your journey with us.

If you feel that the final outcome reflects a positive experience overall, we’d be very grateful if you considered updating your review rating to reflect that resolution. 🥹

Thank you again for your understanding and support! We look forward to serving you again soon. 💐

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Rated 5 out of 5 stars

I am so pleased with my product

I am so pleased with my product. I have sensitive skin and the glow cushion helps my skin look and feel great. The costumer service are fast and super helpful too if I have questions or need anything else.

November 12, 2025
Unprompted review

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