LawDepot Reviews 

7,996
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 533 reviews, reviewers had a great experience with this company. Customers frequently mention that the legal forms are simple to fill out, highly comprehensive, and very easy to navigate for various needs. Many people truly appreciate the helpful selection of templates and the convenient ability to update their documents whenever needed. Some reviewers were not happy with unexpected subscription charges and undisclosed billing details encountered after completing their documents. Consumers also mentioned that the monthly pricing plans were not clearly indicated during initial signup, leading to frustrating surprise costs. A few users additionally experienced difficulties when trying to manage their accounts or resolve payment issues.

What people talk about most

User experience

People report positive experiences with user_experience, highlighting a simple, straightforward process that... See more

Website

Reviewers mention ambiguous feedback about website experiences, with strongly divided opinions among users.... See more

Service

Clients share ambiguous opinions on service, reflecting a high level of disagreement among users. Many... See more

Payment

Customers had negative experiences with payment, consistently reporting frustration over unexpected... See more

Price

Consumers find price to be ambiguous, with widespread frustration over unexpected subscription fees and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It logged me out and I was unable to re-enter my document after printing one copy. Had to go to a copy machine to obtain second copy. Otherwise, priced right and efficient solution to creating docum... See more

Company replied

Rated 3 out of 5 stars

With AI I should now be able to get questions answered immediately. Maybe I can now that I purchased a license.-Got a license and no, their AI is insufficient relative to other AIs. And now that I hav... See more

Company replied

Rated 5 out of 5 stars

With a few forms for her Ill brother. Lawdepot required a subscription but had a seven day free review period. The forms worked their magic. I cancelled the sub, had a bit of trouble and wro... See more

Company replied

Rated 5 out of 5 stars

I guess I won't know how legally binding this document was until after I'm gone but this was easy to put together, hopefully checks all the boxes and is the responsible thing to do for our heirs. The... See more

Company replied


Company details

  1. #80 of 85 best companies in Legal Services
  2. #69 of 80 best companies in Association or Organization

Written by the company

More than 13 million people have used LawDepot to create over 41 million legal documents and save over 4.1 billion dollars in legal fees. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs.

Written by the company

Print or Download Your Customized Legal Document in 5-10 minutes
Whether you are interested in protecting your estate, managing a rental property, setting up a business or any other situation requiring legal forms, LawDepot's extensive selection of documents and legal resources are easy to use and will save you the cost of expensive legal fees. All of our documents are created and updated by a team of in-house lawyers since 2001.
Knowledgeable Support Team
We have one of the best support teams in the business. We're available to assist you Monday to Friday, 8am to 7pm ET by phone, chat or email.

Our Customer Commitment

Clear choices. Convenient subscription management. Support when you need it.

At LawDepot, we want customers to feel informed and confident from the start. Before checkout, customers can review pricing, subscription terms, renewal details, and cancellation information. After purchase, they can manage their account online, update or cancel their subscription, or get support by phone, chat, email, and our online Help Center.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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4.1

All reviews

(7,996)

535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple, and Informative

June 16, 2026
LawDepot logo

Reply from LawDepot

Hi Derrick,
Thank you so much for your 5-star review! We’re glad to hear that you found LawDepot simple and informative—that’s exactly what we strive for.
If you ever need help creating legal documents in the future, we’re always here for you.
Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

easy and fast

June 14, 2026
LawDepot logo

Reply from LawDepot

Thank you, Ana! Your wonderful review means a lot to us. We’re so happy to hear you found LawDepot easy and fast—it’s exactly what we aim for!

Sincerely,
Linda
Customer Support

Rated 4 out of 5 stars

This set up is very straight forward…

This set up is very straight forward and seems to be comprehensive.

June 14, 2026
LawDepot logo

Reply from LawDepot

We're happy to hear you found our setup straightforward and comprehensive. We appreciate your positive feedback!

Sincerely,
Linda
Customer Support

Rated 2 out of 5 stars

too much cost for health care simple…

too much cost for health care simple directive......................

June 13, 2026
LawDepot logo

Reply from LawDepot

Hi,
Thank you for sharing your feedback — we understand that cost is an important factor when choosing legal document services.

Our pricing varies depending on the option selected. We offer flexible choices, including single-document access, annual plans, and a 7‑day free trial that provides broader access to our estate planning tools. In many cases, the selected option may include access beyond just one document, which can affect the overall price.

We work to make pricing clear during checkout so customers can choose the option that best fits their needs, whether that’s a single document or a more comprehensive plan.

We appreciate your perspective on value, and we’d be happy to take a closer look at your experience. Please feel free to reach out to our team at ClientAdvocate@lawdepot.com, and we can review your account with you.

Sincerely,
Linda
Customer Support

Rated 3 out of 5 stars

It isn't free

June 12, 2026
LawDepot logo

Reply from LawDepot

Hi Gregory,

Thank you for your feedback — we understand how this could be frustrating.

LawDepot offers a few different access options depending on what you’re looking for. While we do provide a free 7‑day trial for full access to our document library, we also offer paid options, including single-document access for a set period or longer-term use. Pricing is based on the type of access selected during checkout.

We aim to be transparent about these options so customers can choose what works best for their needs, but we appreciate that the differences between plans can sometimes be unclear at a glance.

If you have any questions about your purchase or would like us to review your account, please reach out to us at ClientAdvocate@lawdepot.com — we’d be happy to help.

Thanks again for sharing your thoughts.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Very nice

Simple & very easy to use.

June 11, 2026
LawDepot logo

Reply from LawDepot

We are glad you found it easy to use. We appreciate your feedback.

Sincerely,
Linda
Customer Support

Rated 2 out of 5 stars

I paid for A Document - was charged for subscription

I paid for A Document 4/28. Got an email that day it was ready, another that it was signed by the other party. Then I got fraud alert 6/5 from my cc company about them charging $49 dollars. I cancelled that card. Law Depot sent the only other email today saying my subscription was cancelled due to non-payment! I told them "Yeah, b/c I never asked for a subscription!!"

June 6, 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi,
Thank you for sharing your experience — we’re sorry to hear about the confusion and frustration this caused.

We offer a few different access options on our site, including single-document purchases as well as subscription-based plans (including a free 7‑day trial that renews monthly if not cancelled). The full pricing, renewal details, and cancellation terms are presented during checkout and in confirmation emails so customers can choose the option that best fits their needs.

In some cases, banks may flag recurring or subscription-related charges as a precaution, even when they originate from a previously selected plan. If a card is cancelled or blocked, any attempted renewal can also result in an automated “non-payment” cancellation notice — which may explain the message you received.

We did attempt to follow up to review your situation, but were unable to complete an investigation without additional account details. If you’d like, we would be happy to review your account in detail to better understand what happened. Please reach out to us directly at ClientAdvocate@lawdepot.com, and our team will take a closer look at your account and billing history.

We appreciate your feedback and the opportunity to assist.
Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Great program

Great program. Many forms to choose from

June 10, 2026
LawDepot logo

Reply from LawDepot

We're so glad you found our program great and appreciate the variety of forms we offer.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars
LawDepot logo

Reply from LawDepot

Hi Patrick,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

Our service provides digital access to documents through your secure online account, rather than sending a physical product or separate attachment. In some cases, this can create confusion if you’re expecting a document to be delivered by email or mail.

Your purchase would have provided access to create, edit, and download your document directly from your account. Our team also reached out by email to help ensure you could access everything properly, but we haven’t yet connected.
We’d really like the opportunity to make this right and help you locate or access your document. Please contact us at ClientAdvocate@lawdepot.com, and we’ll work with you directly to resolve this as quickly as possible.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

Paid for Virtually Nothing

Paid a subscription. Had access to about 15 forms at my location. Useless.

June 5, 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Simon,

Thank you for your feedback—we’re sorry that the document selection for your location didn’t meet your expectations. We understand how frustrating that can be when you’re looking for a broader range of options.

As noted in our correspondence, we’ve processed a full refund under our 30‑day money‑back guarantee to ensure you weren’t out of pocket. We aim to make things right wherever possible when a subscription doesn’t deliver the value a customer is looking for.

Document availability can vary by jurisdiction, and some regions—such as Singapore—currently have a more limited library while we continue to expand coverage over time. We appreciate you sharing your perspective on this, as it helps inform where improvements are most needed.

If you decide to explore the service again in the future, our team would be happy to help guide you to the resources currently available.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

This place is a scam

This place is a scam. They automatically subscribe you for monthly service and will continue for years without you realizing it. The information provided was worthless for the 7 day trial but they charged me for over a year for nothing

June 4, 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Maria,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Our service offers a 7-day free trial, which provides full access to a category of document templates during that period. As outlined during signup, the trial automatically renews into a monthly subscription unless it’s cancelled, and customers can cancel online at any time.

We also provide pricing information throughout the checkout process, and a confirmation email is sent after signup that includes details about the renewal terms and how to cancel.
Billing continues while a subscription remains active, regardless of how often the service is used, as it provides ongoing access to the full library of documents within the selected category. We understand that this may not have matched your expectations, and we’re always working to make our pricing and subscription terms as clear as possible.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

misleading information

misleading information. website states that you can draft a tenancy agreement free of charge. After I spent the time to fill-in all the information (page after page), I couldn't download the draft agreement as I was asked to subscribe to the service and give my credit card details (they claim 1st week is free though, but you still have to give credit card details).
how can anybody trust such a sertvice!

June 3, 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Nadeem,

Thank you for your feedback—we’re sorry to hear about your experience.

Our service allows users to create and draft documents at no cost, which includes completing the questionnaire and generating a tailored agreement. To download or access the final document, we offer a subscription option that includes a free 7-day trial. As part of activating the trial, payment details are requested—this is a common approach for subscription-based services and is clearly presented before any commitment is made.

The trial provides full access to an entire category of documents for one week, and users can review the terms, including pricing and cancellation options, before starting. There is no charge unless the trial is activated and continues beyond the trial period.

We understand that this distinction may not have been clear, and we appreciate your feedback as it helps us improve how we communicate our features.

If you’d like us to look into your experience further or have any questions, please feel free to reach out to us at ClientAdvocate@lawdepot.com—we’d be happy to assist.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Easy to do

Easy to do. Detailed explanations on each page

June 1, 2026
LawDepot logo

Reply from LawDepot

We're so glad you found our explanations helpful and easy to follow! Thank you for your kind words.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient. Print and go.

June 1, 2026
LawDepot logo

Reply from LawDepot

We're glad you found our service easy and convenient. Thank you for your feedback!

Sincerely,
Linda
Customer Support

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