LBANK 

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Rated 1 out of 5 stars

i have deposited money from Thinkmarkets to My LBank wallet, the deposit was processed successfully from thinkmarkets, but the LBank steal my money and they replied my deposit was non standard when i... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE FOR FIAT DEPOSITS - They hold Instant SEPA transfers hostage! I made an Instant SEPA transfer of €620 to LBank. My official bank receipt clearly proves that the funds were successfull... See more

Company replied

Rated 1 out of 5 stars

Fake Volumes! Fake Trade! Withdraw suspending \ blocking b\c of liq. issues. Scam! Official groups are full of obvious bots. Positive reviews are also from bots. Stay away from this fraudu... See more

Company replied

Rated 1 out of 5 stars

I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.


Contact info

  • LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands

  • service@lbank.com
  • lbank.com

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All reviews

(320)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

If you’re into buying MEMEs on CEXs, def worth a look.

I usually just stick to the top 1-2 exchanges, but ngl, this cycle’s all about small-cap MEMEs, so I’ve been checking out other platforms. Mostly use LBank to ape into new gems before they hit big exchanges.
Been on it for a few months now, and tbh, the experience is pretty solid. They list small caps & MEMEs way faster than other CEXs, and some even have their global debut here.
Saw on Twitter that if you notice low liquidity on MEME spot pairs and report it, you can get rewards. Kinda cool to see them actually putting effort into making MEMEs & alts more liquid. Depth is decent too. If you’re into buying MEMEs on CEXs, def worth a look.

February 4, 2025
LBANK logo

Reply from LBANK

Appreciate your support and insights! At LBank, we’re committed to bringing new opportunities to our users by listing small-cap gems & MEMEs faster than many exchanges. Glad to hear you’ve had a solid experience so far!

Thanks for being part of the LBank community! If you ever need assistance, don’t hesitate to reach out to us at service@lbank.com. Happy trading!

Rated 3 out of 5 stars

Offers a good variety of activities

The competition between exchanges is crazy these days, lol. Gotta say, LBank is putting in the effort when it comes to promotions. They’re constantly rolling out new ones—deposit bonuses, trading competitions, new token events, you name it.
If you trade frequently, it’s worth checking out. Might as well grab some extra rewards while you’re at it—no downside, really.

January 22, 2025
Unprompted review
LBANK logo

Reply from LBANK

Thank you for your valuable feedback! We’re delighted to hear about your experience and would love to know how we can improve further to earn your 5-star rating.

If you’re an active trader, make sure to stay tuned for even more exciting opportunities coming your way! If you ever have questions or suggestions, feel free to reach out at service@lbank.com—we’d love to hear from you.

Happy trading, and thanks for being part of the LBank community!

Rated 5 out of 5 stars

Quick and Helpful Support Saved My Deposit

My recent experience with the Ton network could have been disastrous - I forgot to fill in the MEMO when depositing cryptocurrency and almost lost my funds. I felt like such an idiot. Thankfully, following a friend's advice, I contacted customer support. To my surprise, with their patient guidance, the deposit was successfully completed. The official team responded remarkably fast throughout the process. This incident, while initially stressful, ultimately turned out to be a positive demonstration of their efficient service. Kudos to the support team for saving the day!

February 9, 2025
LBANK logo

Reply from LBANK

Thank you so much for sharing your experience with us. We’re thrilled to hear that our support team was able to assist you and resolve the issue quickly. At LBank, we are always here to help our users with any concerns they may have, and we're glad to see that our efforts made a positive impact on your experience.

We truly appreciate your kind words and your trust in our team. If you ever need further assistance in the future, please don't hesitate to reach out to us at service@lbank.com. Your satisfaction is our top priority.

Thank you for being a valued part of the LBank community.

Rated 3 out of 5 stars

A solid platform for MEME trading

Big fan of MEME trading, grab some here and there. Moving funds across chains is a pain, always getting sniped by bots lol. So I just stick to trading on one exchange when I can. LBank lists alts fast, liquidity’s decent—solid for small-cap plays. $NIL already did a 10x, let’s hope this cycle prints some life-changing gains! 🚀

February 20, 2025
Unprompted review
LBANK logo

Reply from LBANK

Thank you for your valuable feedback! We’re delighted to hear about your experience and would love to know how we can improve further to earn your 5-star rating.

At LBank, we’re dedicated to offering the fastest altcoin listings, helping you discover the next meme gem.

If there’s anything specific we can do better, please feel free to share your thoughts at service@lbank.com. Your feedback is essential in helping us grow and improve.

Thank you for being a valued member of the LBank community!

Rated 1 out of 5 stars

Not a legit platform avoid !

After signing up for their platform through an advertising campaign, I was prompted to do some task to get some incentives, the only incentive that I got from them unfortunately it was the incentive to trash their platform here, the support was kind I have to say but kindness doesn’t resolve problems, after a week of trying to contact them, they always delayed responses and supposedly send my case through a bunch of departments, event team, tech team etc. after being told 2 times on 2 different days “ Rewards will be Distributed today; please allow some time for the process” those statements where not true and now they said I did fraudulent activity and that I’m not eligible after going through this loop, they only say this with no other information, rather to start the loop again on their email?

They scammed me out of a few USDT, I can’t imagine how they deal with other amounts of money

Also, fees are very high and there is not any good reason to stay with them , go to another legit exchange you may even get a better fee chart.

March 21, 2025
Unprompted review
LBANK logo

Reply from LBANK

We sincerely apologize for any inconvenience you may have encountered.

Please note that our events operate under specific terms and conditions designed to ensure fairness and transparency for all participants. As part of our standard review process, our team thoroughly verifies participants’ eligibility to prevent fraudulent or abusive activities that could impact the integrity of the event. Unfortunately, after a detailed investigation, it was determined that your account activity did not comply with the event’s rules.

We understand this may not be very pleasant, but maintaining fairness for all users is our top priority. If you believe there has been a misunderstanding, feel free to reach out to service@lbank.com with details regarding your case. Our team is here to assist you.

Thank you for your understanding.

Rated 2 out of 5 stars

Fake and ponzi!!

Fake and ponzi!! made a report today to the organisation and get your money back i got mine back by the site written on my {profile pic/name}

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Complicit in criminal activity. DO NOT USE THEIR SERVICES

Complicit in criminal activity. Over $200,000 USDT was stolen and sent to LBANK, $80,000 of which was parked there for over 46 days. On day 2 of the theft, LBANK was notified and asked to freeze the funds, they refused. They asked for a local police request ( BVI )
Day 5 BVI police contacted, case opened. Day 8+ LBANK was repeatedly contacted by investigators and asked to cooperate. They responded once, from a total of 5 requests, after day 49. Coincidentally when the remaining funds that could have been recovered, left. These people are disgusting criminals. DO NOT associate with this illegitimate organization.

These people are arrogant criminals. They’re actively being investigated at the international level.

October 30, 2024
Unprompted review
LBANK logo

Reply from LBANK

We sincerely apologize for any inconvenience you may have experienced. We take allegations of this nature very seriously and are committed to maintaining a secure and transparent platform for all our users.

Regarding your concern, LBank follows strict compliance procedures and operates within the bounds of the law. We cooperate fully with legal authorities when requested, including the provision of relevant information in response to official investigations.

As per our protocol, any request to freeze or trace funds must come through the appropriate legal channels, which is why we require a formal request from the relevant authorities. We understand the frustration this situation may have caused, and we regret that the process was not as swift as you had hoped.

If you have any further concerns or would like additional clarification, please feel free to contact us at service@lbank.com. We are committed to resolving any issues in a fair and timely manner.

Thank you for your understanding.

Rated 1 out of 5 stars

Scams by LBank


Hello everyone,
Be extremely cautious about the scams by this exchange. This exchange is a fraudulent (Chinese) platform and engages in several types of scams, which I will briefly outline for you here:

1. **Listing Fake Coins:** They list coins that are not available on any other reputable exchanges. Through fraudulent practices, they devalue these coins by over 99.9% within a few days and then delist them. After some investigations, we found that most of these are meme coins on the Solana network, and the exchange collaborates with them. For example, over the past two months, hundreds of such scams have occurred.

2. **Targeting Profitable Traders:** The exchange uses algorithms to identify profitable traders. As soon as they detect you’re making profits, they start scamming you using these fake coins. For coins that are also listed on other exchanges, they suddenly disable trading, and you can’t even withdraw your funds. After a few days of manipulation, they drastically reduce the price and create such a wide gap between buy and sell orders that you can’t even sell at half the price.

3. **Futures Scams:** The same scams apply to futures trading. Additionally, unlike reputable exchanges, they will suddenly liquidate your funds through shadow trading.

Friends, please be extremely careful with your investments. Even with sufficient evidence of their scams, they will never respond to you. They will lie to you every day, and in the end, you will achieve nothing.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I received a USDT refund from MoonPay which was deposited into LBanks hot wallet. It's been over 48 hours and they have still not transferred the funds into my wallet. I have sent multiple emails and DM's on Twitter with no response. Atrocious customer service and absolutely no support what so ever

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

It is not recommended

It is not recommended
They blocked $6000 of my margin
Because I got half of it from profit
Support does not help
I recommend using other platforms
it’s a scam
I don't know where to follow up،Please guide me

January 20, 2025
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. User assets are safe on LBank, and the LBank will not freeze user assets arbitrarily. You can contact our 24/7 online customer service or email us at service@lbank.com for assistance.

Rated 1 out of 5 stars

Scam

Fake (Trade_Volumes ) ,Withdraw suspending \ blocking b\c of liq. issues. Scam!
Official groups are full of obvious bots.
Positive reviews are also from bots.
Stay away from this fraudulent cesspool
The position was closed for no reason while I was $5000 in profit ,and nothing was given to me
The support team and email are not responsible at all
The support says we don't have access and the technical team says there is no problem with the position
really ridiculous
So what was the profit?
You received a fee of $800
don't trust

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

LBank Really!!!

After 3 weeks :Support tells me to provide video evidence!!!
really?
Tell me, who thinks of recording a video when they are dying of stress?
The technical team has access to all the documents. Do you want a document from me?

Guys, please record all your positions on video.Until they took your money, have proof
Of course, they make a thousand excuses and no matter how many documents you provide, they will not return your money

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Lbank is scam

Well i want to talk about my experience with futures trading in lbank. 25th of december i had a position of LQTY. suddenly their chart gone crazy and i saw lots of big shadows only for liquidity of traders. you can check it on the other brokers charts.
their support simply told me you were not in the range and we cannot refund your money back. it was 318$.
if i could attach image here i would share my position and the chart.
i am writing this review to warn other traders about lbank, they are absolutely scammers.

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE LBNAK

DO NOT USE LBNAK, THEY ALLOW SCAMMERS ON THE PLATFORM. I JUST BEEN SCAMMED FROM A BUYER WHO STOLE COINS FROM ME AND HAS NOT PAID ME. LBANK HAVE BEEN POOR RETRIEVING MY MONEY AND THE SUPPORT HAS BEEN SO POOR ESPCIALLY FROM DAVD IN CUSTOMER SERVICE.

I initially followed the guidance provided and sent an email to LBANK yesterday about the issue and my evidence. However, I have not received any response or acknowledgment of my issue. Frustrated by the lack of progress, I turned to live chat service and spoke with David. Unfortunately, his assistance was inadequate and unhelpful. Rather than apologizing for the situation and assuring me that LBank would do everything possible to help recover my funds, he showed no concern and simply told me to contact the police. I was absolutely flabbergasted by his handling of the matter and his lack of empathy or care.

To date, I have not received my funds, nor have I seen any meaningful action taken on this matter. I am deeply concerned about the lack of warnings or safeguards on the LBank platform to prevent such incidents. For instance, there is no visible message or notification advising sellers not to release their coins until the funds have been confirmed in their accounts. Such precautions are crucial for protecting new sellers who may be unfamiliar with the platform's processes.

The buyer has successfully scammed me, and it is unacceptable that LBank has allowed a verified user to exploit others in this way. If this individual has defrauded me, it is likely that they have victimized others or will continue to do so.

POOR SERVICE DO NOT USE. I HAVE TAKEN THIS MATTER FURTHER WITH SOMEONE SENIOR WHO I HAVE EMAILED IN LBANK AND I WAIT THEIR RESPONSE.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers, notice that every day they unlist tokens, we listed the token there and they did not let us put orders under the price to protect the value, they asked us for a number of tokens to do an airdrop that they never did when trading started they sold everything and They lowered our value by 80% and ate 70% of our liquidity. Within 10 minutes, they were threatening us that we had to put in more liquidity if they did not delist us. Obviously we didn't put more because we knew they were going to steal it like the previous one. and there they delisted us. They also didn't let people take out their possessions. More scammers in the world be very careful!!

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

LBANK DONT LIE I put more money to…

LBANK DONT LIE I put more money to bring it up to the limit so I could draw out and guess what it when higher when I put more in what a crock of shit Lbank scummy scammers

November 30, 2024
Unprompted review
LBANK logo

Reply from LBANK

Please ensure that you are accessing LBank's official website at www.lbank.com or m.lbank.com, or using the app obtained from official sources. At LBank, trading and withdrawal fees are fully transparent. For more details, you can visit www.lbank.com/fee/trading.

Rated 1 out of 5 stars

LBANK scammers

Hey everyone, please avoid using this platform—it’s a scam. They listed a token, then just a minute later called it fake and halted trading. As a result, I've lost all the money I invested. They take no responsibility for their actions, and their online support is completely unhelpful. I highly recommend using other platforms instead of this one. Everyone should be aware of this issue.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to close a position in futures

Got locked in future for 'too much abnormal trading' that is completely BS to me as I trade the same on all exchange. I received a message that I can just close my position, well, you know what, the position don't wanna close at all. UNABLE TO CLOSE. and now I paid fees on a position that his locked open

October 28, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. Sometimes, due to system issues, transactions may encounter problems. However, please rest assured that if your loss is caused by LBank’s system issues, LBank will compensate for your loss. Typically, LBank will proactively investigate and initiate such compensation. If you have suffered a loss and have not received compensation, you can contact our 24/7 customer service or email service@lbank.com, submit the detailed transaction records, and request compensation.

Rated 1 out of 5 stars

Lbank is not trustworthy!

Unfortunately, I think I might have also just been scammed by LBank. They sent a withdrawal to my external wallet; and then without notification froze my account. Blamed me and said I had to send back; and I then provided them proof I made no such withdrawal request, I had no such assets in my account. Took two days and l lot of my time before they acknowledged it's their mistake (why else would they ask for me to return the withdrawal). This transaction was sent over two weeks after I had withdrawn the last asset in my account. I did note I had withdrawals issues. I sometimes had to do smaller withdrawals to withdraw some tokens. Should have raised a red flag, but I ignored. So I deposited more funds to make a purchase and I now have no access to assets; and have pending withdrawals almost weeks old! What a scam...to get access to my account I as they requested I sent this unsolicited withdrawal back (went to another exchange to buy the tokens as they would not take from existing balance in my account as I could not get at my cold wallet in bank storage). Said I had to follow SOP? What? They also wanted the gross amount of tokens (which is after they deducted their transfer fee). What a scam (on balances I never had)! They froze my account (never informed me); it's been over week and nobody responds. I'm afraid I'll never get my money back/withdrawals. Just not sure how I missed the red flags (obviously I didn't read this thread). There is no response from the customer service email. Live customer service sends you to HCD at lbank, and they HCD sends you back to customer services. So for over a week, I'm been going in circles - many wasted hours! What a fiasco!

Broken trust and missed opportunities! Something just isn't right with Lbank.

BTW, I contacted customer service from within their portal, so this is not external scam (unless the entire portal with 2FA access is a scam). Same portal from which I've received a withdrawal in September.

Just shameful...make so many lies up. Waiting for you return transfer, cannot complete xrp transfer as we're waiting for an upgrade. On and on! I've unfortunately, have been scammed. Lost $4k! Live an learn! Thank God is wasn't my larger balances.

Beware!

Their responses here on Trust Pilot are deceptive (dishonest). They try to blame scammers, but it's them. They're not releasing funds because they're using them, so pay not attention to their reply. We operate on their portal and not some scam site!

nebbin agility bm

October 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

With the increasing market activity, scams are becoming more frequent. We are sorry to hear about your experience, but it’s important to clarify that LBank is not involved in any deceptive activities, as we have not participated in any of these incidents. LBank will never initiate a transfer to your external wallet, nor will we pressure you to deposit more assets. Our customer support and community administrators will not reach out to you directly, so you should be cautious when someone contacts you unsolicited. You can verify the information of any alleged LBank official who contacts you on the website https://www.lbank.com/official-verification. Please ensure that you only use www.lbank.com, m.lbank.com, and the app downloaded from official channels to contact us. You can always reach our 24/7 customer service for assistance.

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