LBANK 

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Rated 1 out of 5 stars

i have deposited money from Thinkmarkets to My LBank wallet, the deposit was processed successfully from thinkmarkets, but the LBank steal my money and they replied my deposit was non standard when i... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE FOR FIAT DEPOSITS - They hold Instant SEPA transfers hostage! I made an Instant SEPA transfer of €620 to LBank. My official bank receipt clearly proves that the funds were successfull... See more

Company replied

Rated 1 out of 5 stars

Fake Volumes! Fake Trade! Withdraw suspending \ blocking b\c of liq. issues. Scam! Official groups are full of obvious bots. Positive reviews are also from bots. Stay away from this fraudu... See more

Company replied

Rated 1 out of 5 stars

I would like to file a complaint regarding the trading signals being provided. I have already completed all my withdrawals because the entry and exit points are not accurate. Whenever I place a bu... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment. LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.


Contact info

  • LBank, 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519,Road Town, VG1110, Tortola, British Virgin Islands

  • service@lbank.com
  • lbank.com

Breach of guidelines

All reviews

(320)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

This broker is definitely a scam…

This broker is definitely a scam company , they will ask you to invest certain amount for high return using bitcoin wallet to pay them. Then before the profit payment time, they will ask you for payment of processing , tax , commission even they told you at the first beginning no extra charges and no T&C binding. And then they will tell you that they cannot pay you the profit because your wallet is not able to receive big amount such as $3500 and you have to pay to upgrade , and later they will tell you they cannot pay you again because you delayed the payment of upgrade and you need to pay more to unlock the profit.

September 20, 2024
Unprompted review
LBANK logo

Reply from LBANK

I’m sorry to hear about your experience. It’s clear that you have encountered a scam. Please be assured that there are no additional fees required to trade on LBank, and there are no limits on the amount you can deposit. If possible, we recommend reporting the incident to the authorities. If you need any further assistance, please feel free to reach out to our 24/7 online customer service. You can visit our official websites at lbank.com or m.lbank.com, or use the app downloaded from our official channels.

Rated 1 out of 5 stars

Supporting Fake/Scam Business

as you replied to my previous comment that you have reported to Domain registrar and Google.
My answer is:-
Reply to your comment-

What will google do in this?will you not take any legal action as they doing crime in your name? they call themselves and write on their home page as L bank and also have same logo as yours. Domain registrar Gname said that they are not responsible for content on the website. Hence, no one wants to do something for the crime. It seems all are sailing in the same boat to cheat innocent people. No one is ready to take any responsibility to put an end on these scams. all are united together in same mission to cheat innocent people.
And also, whenever crypto is transferred from Legit apps then these legit apps block our accounts suspecting fraudulent activity but it never happens in your case. I have transferred cyrpto from your app to this fraud website m.enrollbank.com then it is smooth. It seems you support them and also they call themselves as secondary exchange.

September 29, 2024
Unprompted review
LBANK logo

Reply from LBANK

It is clear that LBank is also a victim in this situation. We have done nothing wrong, yet we are being labeled as a "scam." The website m.enrollbank.com has no relationship with LBank, and this domain is not owned by LBank. We cannot prevent the emergence of counterfeit websites, as any individual or organization can register a domain, create a website, and claim to be the LBank exchange. Due to the domain registration information being concealed by service providers, we are unable to verify the identity of the website owner, and thus we cannot report it to the authorities. Currently, the actions we can take include filing a complaint with the domain service provider, reporting the domain to Google Search, and warning LBank users to be cautious of scams.

Rated 1 out of 5 stars

they list yfi for 3k when u buy it goes…

they list yfi for 3k when u buy it goes up to almost 6k so i lost half of my money when i texted support they said its tech problem but they dont support refund ?????????? please avoid this exchange cuz theyr literally scammin people and if i catch someone of u ill pee on ur face

August 28, 2024
Unprompted review
LBANK logo

Reply from LBANK

If your loss is due to LBank's technical issues, LBank will compensate you. Please email service@lbank.com to apply for compensation and include detailed transaction records.

Rated 1 out of 5 stars

Lbank is a fraudulent exchange the…

Lbank is a fraudulent exchange they listed a fake DOGS tokens and dump it to their users. Run from them.

August 21, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If the price of DOGS at the end of the pre-market trading period is lower than the pre-market market average price, LBank will subsidize the loss. The distribution of loss subsidies for this event has been completed. If you have any objections to the subsidy, please contact online customer service by Aug 31, 12:00 (UTC) .

Rated 1 out of 5 stars

They said they listed DOGS but it's a…

They said they listed DOGS but it's a fake token. They took my money for a fake token lbank is a scamming company becareful frens

August 20, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If the price of DOGS at the end of the pre-market trading period is lower than the pre-market market average price, LBank will subsidize the loss. The distribution of loss subsidies for this event has been completed. If you have any objections to the subsidy, please contact online customer service by Aug 31, 12:00 (UTC) .

Rated 1 out of 5 stars

Can't access my account after I let it…

Can't access my account after I let it go for savings around 2 years, after trying to do login I can't with no reason, no customer service, no human to have conversation with about my issue.

July 18, 2024
Unprompted review
LBANK logo

Reply from LBANK

We regret any inconvenience caused. For assistance, please reach out to our 24-hour customer service via our official website at www.lbank.com, the mobile site at m.lbank.com, or the App obtained through official channels.

Rated 1 out of 5 stars

They are thieves who want to keep the…

They are thieves who want to keep the funds and collect a lot of personal informations.

They use the excuse of an alert in their system blocking the funds "Without exceeding the daily limit" and ask us to provide all our personal informations and then lots of screenshots "tokens adress, bank transferts,..." of where the funds came from.

This is a well-known technique. Always asking for more and saying that what is already provided is not enough to never unlock tokens.

It's a scam, they'll never give the money back, what they want is to collect as much information as possible so they can sell it I don't know where.

The emails and replies are automated, there's no human behind the keyboard, just an AI that repeats the same messages word for word, even if you ask for more details.

Avoid !!!!

I have sent funds to you and would like them back without exceeding the daily ceiling. But you won't let me!
You are thieves and you'll lose your licenses in Italy, Austria and Lithuania.

July 14, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. In order to ensure the security of your assets, we require you to provide necessary information to verify that the account belongs to you. Imagine that you wouldn't want someone else to withdraw your assets through a simple process. These pieces of information are essential, and LBank will not collect any additional information. Your data will only be used for identity verification and will not be disclosed to any third parties. You can contact our 24/7 online customer service at any time for the latest updates.

Rated 1 out of 5 stars

Suspend people's account if you are a profitable trader

This exchange has a record of finding issues with users who traded futures and won money. Especially for affiliate partners, they will claim that you are 'flushing order' and 'robbing liquidity', thereafter suspend your account or block your rebates issuance. Not for somebody who is serious about trading.

July 6, 2024
Unprompted review
LBANK logo

Reply from LBANK

Sorry for any inconvenience. Like other exchanges, the system automatically restricts some accounts deemed risky based on certain rules. LBank is constantly optimizing these rules to reduce interference with normal trading users. If you believe your account has been unjustly restricted in trading or receiving rebates, please contact our 7*24 hour online customer service or email service@lbank.com.

Rated 1 out of 5 stars

Worst wallet ever run as far as…

Worst wallet ever run as far as possible I deposited funds and can’t access them don’t use anything with google verification because you will catch hell. I hate not being able to access my money

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

Scammers! Don’t even think of investing your money here.
I tried to withdraw my money as the agent I’m contacting with sounded suspicious. That agent told me to contact customer. So I did. They told me to deposit £2k to verify my identification. I told them they can email or call me using the details I entered upon signing up. Still they insisted me to deposit money. I better lose the money that was in my lbank than losing additional £2k! Just sharing my experience so these scammers won’t
catch another victims! Beware!!!!

April 2, 2024
Unprompted review
LBANK logo

Reply from LBANK

At LBank, you don't need to verify your identity through a deposit. Once you've submitted your information, the system will automatically review it. With recent fraud incidents, ensure you visit our official website www.lbank.com, m.lbank.com, or use the app downloaded from official channels. For assistance, contact our 24/7 online customer service anytime you encounter issues.

Rated 1 out of 5 stars

LBank Abnormal

LBank, sad place. I didn't do anything wrong, but the Lbank accused me and said my account was abnormal, just because I got a little profit... then they will do something to make things difficult for you... what I want to say is stay away from the Lbank, it's not us who don't normal

but it's the lbank abnormal..

June 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. If you have made a small profit, LBank will not freeze your account, as numerous users profit every day. You can contact our 24/7 online customer service or reach out to us via email at service@lbank.com for further assistance.

Rated 1 out of 5 stars

Warning

I can only warn everybody from this bank. Money from 2 trades disappeared, although the chat support had confirmed, that it's still there. But they didn't reply my question, how to transfer it my wallet.Two email to their support without response. That's how L-bank earns money!

May 7, 2024
Unprompted review
LBANK logo

Reply from LBANK

Apologies for any inconvenience. Our customer support typically processes emails on the same day. However, there might be a delay if we receive a large volume of emails. Please be patient and wait for our response. Please ensure that you visit our official website www.lbank.com, m.lbank.com, or use the app downloaded from official channels, as there have been recent cases of fraud.

Rated 1 out of 5 stars

Scam

Scam, took my money and wont give it back. Do not use this company.

May 1, 2024
Unprompted review
LBANK logo

Reply from LBANK

We apologize for any inconvenience. Rest assured that your assets are secure with LBank and will not be misused. Our 24/7 online customer service is available to assist you with any concerns or problems you may have. In light of recent fraudulent activities, we strongly recommend visiting our official website at www.lbank.com or m.lbank.com and downloading our app from official channels.

Rated 1 out of 5 stars

I do not trust it anymore cause is not…

I do not trust it anymore cause is not good

April 16, 2024
Unprompted review
LBANK logo

Reply from LBANK

We acknowledge that we still have room for improvement, but we are constantly optimizing our products and enhancing user experience. Whenever you encounter any issues, please feel free to reach out to our 24/7 online customer service, and they will assist you in resolving them.

Rated 1 out of 5 stars

Scam company and thieves

I put a stop limit, price never hit on any other exchange. L bank forced long position to close and stole my money. I contacted support and they never got back to me. I have receipts of my position. Even on KuCoin that price never hit.

March 27, 2024
Unprompted review
LBANK logo

Reply from LBANK

We apologize for the inconvenience caused. You can contact us via email at service@lbank.com and provide us with the transaction records. We will thoroughly verify the transaction data. If the issue is caused by us, we will compensate for your loss.

Rated 1 out of 5 stars

Lbank is a scam site no CS response

Lbank is a scam site.
I wanted to withdraw/transfer some money and I got the error message

“You have applied for a withdrawal which is still under approval and cannot be appied for temporarily”

I contacted customer service to find out what this message means since the funds have been in there for months. And they said they would get right back to me with an answer. That was five days ago and ever since they have been ignoring my request for an update
It appears that it’s a scam site so I’ll have to go after their registration and have it revoked

March 8, 2024
Unprompted review
LBANK logo

Reply from LBANK

Thank you for your feedback. We highly value the issue you have raised. Your assets on LBank are safe, and LBank will not freeze your assets arbitrarily. Please contact operation@lbank.com and provide your UID, and we will conduct a thorough investigation.

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