The product wasnt delivered as per the schedule despite paying for next day delivery. Showed up after 5 days.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service, and quality goods,delivery prompt but slight damage to insulation units, think somthilng heavy had been on top of them, but impossible to tell they were damaged till package was open. Wo... See more
Company replied
I ordered 2 vents which were a small package, but postage was nearly twice the price of the item.I rang up to ask why this was the case. I was told that they had to go via courier, because they were f... See more
Company replied
Excellent customer service from start to finish. Knowledgeable regarding their products. Helpful when i had to add on an additional item last minute. And then an immediate response when i was tryi... See more
Company details
Written by the company
Your local independent distributor and stockist to the Heating, Ventilation & Air Conditioning (HVAC) Industry
Contact info
4 Albertine Close, Sweet Briar Ind Est., NR3 2FA, Norwich, United Kingdom
- 01603 733637
- sales@lbnorwich.co.uk
- lbfans.co.uk
3.6
Average
64 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good no problems.
May 14, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review John. If you need anything else just let us know.
Elliott
L&B Fans
Advertisement
Quick Fix
An error was made on a complicated order and corrected very quickly and without fuss.
March 27, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review Gary. If you need anything else just let us know.
Elliott
L&B Fans
Very good service..
March 27, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review. If you need anything else just let us know.
Elliott
L&B Fans
Vent Axia PIV Order
After some research I found L&B offering the best deal on one of these units. Ordered online and it was delivered quickly. Well packaged.
Unit installed and working. Well pleased all round.
February 28, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review Mike. If you need anything else just let us know.
Elliott
L&B Fans
Had a problem, they sorted it, job done.
Delivery was botched but it was soon sorted. Job done. Would use them again next time.
February 28, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for your review Gordon. Apologies for the issues with the delivery on this occasion. If you need anything else just let us know.
Elliott
L&B Fans
Advertisement
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review Edward. If you need anything else just let us know.
Elliott
L&B Fans
Reply from L&B Ventilation Supplies Limited
Thank you for your review Norman. If you need anything else just let us know.
Elliott
L&B Fans
Very quick delivery an quality products
January 10, 2023
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review James, If you need anything else just let us know.
Elliott
L&B Fans
Parts I needed at a good price and…
Parts I needed at a good price and delivered quickly
November 18, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for your review Mark. If you need you anything else just let us know.
Elliott
L&B Fans
Advertisement
Never received my order
October 20, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for your review Michael, apologies the courier miss placed your order. Hopefully the placement got to you quick enough. If you need anything else just let us know.
Elliott
L&B Fans
Great service very fast
November 23, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for your review John. If you need anything else just let us know.
Elliott
L&B Fans
From discussion of needs through to…
From discussion of needs through to delivery was first class.
Recommended!
October 25, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for your positive feedback Mike. If you need anything else just let us know.
Elliott
L&B Fans
My fan very quick burn
My fan very quick burn
It's not point for more discriptions ...
Ventilation supplier from Manchester.
September 17, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for taking the time to leave us a review. I can see from your order number that a fan was never purchased from us, could you confirm your issue and i will look into this for you.
Elliott
L&B Fans
Advertisement
100% recommended
Great prices, nice quick delivery and super helpful when the wrong part was supplied. All sorted out nice and easily, no fuss. 100% recommended.
September 21, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for the positive review Andy, if you need anything else just let us know.
Elliott
L&B Fans
I'm a fan of this fan.
Quick delivery. Product as advertised. Even I could fit it, and it works. I didn't even electrocute myself to death, hence the fifth star.
September 1, 2022
Reply from L&B Ventilation Supplies Limited
Hi Ben, Thank you for taking the time to leave us a review.
If you need anything else just let us know.
Elliott
L&B Fans
Reply from L&B Ventilation Supplies Limited
Thank you for the review Ben. If you need anything else just let us know.
Elliott
L&B Fans
good products and good customer service
September 1, 2022
Reply from L&B Ventilation Supplies Limited
Hi Luke, Thank you for taking the time to leave us a review.
If you need anything else just let us know.
Elliott
L&B Fans
Advertisement
Item was spot on i installed myself all…
Item was spot on i installed myself all went well fitted exact to my tile sizes.
Still to connect internaly dont see any problems brill.
August 20, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for the positive review Stephen. If you need anything else just let us know.
Elliott
L&B Fans
Good product, expensive delivery
I ordered 2 vents which were a small package, but postage was nearly twice the price of the item.I rang up to ask why this was the case. I was told that they had to go via courier, because they were from the ventilation department. I asked if they could be sent by post and I was promised a call back, which didn't happen. I went ahead and ordered the items, which arrived a day earlier than they were promised and the items were of good quality. It seems wasteful to use a courier for small items which could be posted more cheaply.
August 17, 2022
Reply from L&B Ventilation Supplies Limited
Hi Melanie, thank you for your feedback. Currently we only have access to DPD/Fedex as a courier as most products we sell are to large to post via Royal Mail. Glad the products arrived on time.
If you need anything else just let us know.
Elliott
L&B Fans
"The perfect cover"
Good service, and quality goods,delivery prompt but slight damage to insulation units, think somthilng heavy had been on top of them, but impossible to tell they were damaged till package was open. Would be worth telling the carrier to be more carefully. However they worked OK once I taped up the splits in them.
August 11, 2022
Reply from L&B Ventilation Supplies Limited
Thank you for the review James. Apologies one of your parts arrived damaged, if you need a replacement sent out just let us know.
Elliott
L&B Fans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.