The product wasnt delivered as per the schedule despite paying for next day delivery. Showed up after 5 days.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service, and quality goods,delivery prompt but slight damage to insulation units, think somthilng heavy had been on top of them, but impossible to tell they were damaged till package was open. Wo... See more
Company replied
I ordered 2 vents which were a small package, but postage was nearly twice the price of the item.I rang up to ask why this was the case. I was told that they had to go via courier, because they were f... See more
Company replied
Excellent customer service from start to finish. Knowledgeable regarding their products. Helpful when i had to add on an additional item last minute. And then an immediate response when i was tryi... See more
Company details
Written by the company
Your local independent distributor and stockist to the Heating, Ventilation & Air Conditioning (HVAC) Industry
Contact info
4 Albertine Close, Sweet Briar Ind Est., NR3 2FA, Norwich, United Kingdom
- 01603 733637
- sales@lbnorwich.co.uk
- lbfans.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Part I needed arrived over night even though delivery said it could take 3 + business days. Very happy with the experience.

Reply from L&B Ventilation Supplies Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







