LCH Reviews 862

I was really impressed with the prompt delivery of our courtesy car. Our car unexpectedly needed to stay in the garage a few days longer, within about 4hrs Ally was on his way from Glasgow to drop off... See more

We used this company on 2 occasions, and were very impressed with how quickly and efficiently they handled our replacement car. We were told exactly what time the car would arrive, and the man who bro... See more

Courtesy car delivered by Alex. Perfect time in the morning allowing me the rest of the day to myself - no waiting around. Alex was very polite and informative, running me through the key differences... See more

I had a significant problem with my Polestar and they organised for LCH to provide me with hire car whilst it was being fixed. The whole process was easy and Pete who dropped off the car was great. Wo... See more

Great experience. The handover was seamless, well communicated and handled thoroughly and courteously by the agent. The car itself was new and well valeted. I would have preferred to have been present... See more

Peter who dropped off my hire care was great at communicating about the drop off, very polite and well knowledgeable about the car. I could not have asked for more. The actually boring of the car wa... See more

Ally managed to get the hire car to me very quickly within a couple of hours of the issue with my car being reported. Ally was on time to meet me and gave me a thorough detailed review of the car and... See more

LCG provided an excellent and professional service. Both the delivery and collection were carried out exactly within the allocated time slots, making the entire experience smooth and hassle-fre... See more

From the 1st call organising the hire vehicle to the car drop off I couldn’t fault the service. Ally was very thorough with the handover, explained everything, called with an ETA and was very friendly... See more

Alex was an absolute pleasure to deal with. Extremely courteous, friendly and professional. This is what customer service is all about. Thank you!

Great experience so far with LCH, covered my cost for my taxi home and then delivered my cover car promptly the next morning. Gavin was great, 👍🏽

LCH responded quickly to get a replacement car when my Polestar required some work. Delivery prompt - service excellent. Handover by Ally was thorough and precessional. Good stuff!!

Excellent customer service. My courtesy car was delivered promptly to my home, collection was easy to arrange and I got to drive a Polestar 4 😊

Ally delivered our Polestar 3 courtesy car punctually and professionally. He was very helpful and I would highly recommend him and the LCH company.

Ally from the LCH Scotland branch was amazing. Went over and above to get the car to me. The handover was professional and polite.

Ally met me at Arnold Clark as I was dropping off my Polestar for diagnosis & repair. He not only arranged a time that suited me, but he called about 1hr before to confirm and ensure everything was go... See more

Very efficient and friendly handover from Peter. He took care to show me all the existing marks/damage to the car.

Very professional and courteous. Very good service at all times. Friendly drivers.

Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... See more

The booking and subsequent delivery / handover of the vehicle was very easy and conduction in a professional manner. The handover was very thorough and informative. Highly recommended business.

Great service , Peter gave full updates in delivery and very polite

Gavin has been really helpful and a pleasure to deal with. An asset to the company.

Great, service, great car, made having a courtesy car a very easy experience.

Brilliant handover, seamless and very easy gavin was very friendly

LCH are excellent. Alex was fantastic on pick up. Outstanding service throughout!

Great experience - was contacted early in the day by one of the team to confirm the car model and time for delivery and the driver Ally called me throughout the day to update me on timing for his arri... See more

Very responsive service and Ally was very attentive and thorough in his handover

Great car with very professional staff. Thankz

Good company to deal with, friendly and informative.

Lch, delivered and provide a vechile to spec. Thank you.

5 Star service from Ally as always!

Thanks to Alex for great handover. Clear and friendly service

Great experience! Alex was very helpful!

All good -very efficient

Excellent service from start to finish.

Excellent customer service experience and 5stars 🌟Alex delivered the perfect time.

Thanks Alex, great service,

Great communication, prompt and efficient delivery, excellent follow-up. Thank you

Peter c, very professional !!

Professional, comprehensive handover, thanks!

Car was delivered dirty and damaged, although the damage was noted on the handover form. On collection I was advised that parts were missing for the vehicle, that weren’t shown or highlighted on ha... See more

Having had a car delivered after mine broke down, I was delivered a beautiful car with small signs of damage. While I appreciate things like this can happen, I was amazed that the delivery driver wou... See more

I can’t give it zero stars unfortunately. I dropped the vehicle off in perfect condition. Almost a week later, I am being charged for some damage. There was no sign off on delivery, and could have... See more

I've had 2 experiences with this company and both have been very poor. Firstly, I had hired a replacement car to arrive that evening to get me home but they rang last minute to say it wouldn't arrive... See more

Very disappointed with their service finance staff absolutely rude will not listen to you. Would never use this company again. Would advise others to think twice before use

I waited 2 hours, and then 15 minutes before the car was due to be delivered, I was told that LCH would not hire me a vehicle due to an alleged “outstanding court fine.” This is car hire, no... See more

I have a good friend who has had a very bad experience with this company and I know this company has provided a couple of friends with vehicles. They have been pressuring him for money and also they... See more

I was contacted on Sunday and advised that a vehicle had been arranged and would be delivered to me on Monday at approximately midday. Based on this confirmation, I made the necessary arrangeme... See more

Important Advisory for BMW Assist Customers Regarding LCH Automotive BMW Assist customers are strongly advised to decline vehicle hire services from LCH Automotive if offered, a... See more