I spent 100$ and didn't receive any genesis crystals, they told me to wait a few days and I have and still isn't working. Hoyo could've patched them but I definitely wouldn't recommend if their askin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
LDShop is a game top-up store for under LDPlayer, and we offer services such as game top-up, gift cards, and vouchers at the lowest prices.
Contact info
Hong Kong
- ldshop.trustpilot@gmail.com
- ldshop.gg
Replied to 36% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and clutter free experience
Fast and clutter free experience, found a lot cheaper prices than other gacha website. The fast processing is also a huge plus.
Great Service
Great Service, very simple to do, and the delivery was instant!
Guy be careful
Guy be careful, im so angry cuz my order didn't pass even with ld golds. I can't say its a scam because many peoples dont face any problem. But the client service isn't even available
Fast and serious
Great service.
I have used them multiple times with no issues. Quick, easy, great discounts and instant delivery. Highly recommend.
Now cannot use
Why didn't you return my balance
Why didn't you return my balance? Didn't you say that I would receive my balance in 3-14 days? This transaction was on February 7th and until now there has been no response from CS. I contacted your CS but they said it was always in queue. Is it a queue every day? Why didn't you respond to my previous message?
Excellent self service.
They fail to deliver and "refund" in their own "money" (LDgold)
Do not use this website anymore for Genshin topup. They fail to deliver the pack/object purchased and then refund in their own currency.
It's a shame, i had bought a lot on this website in the past and it worked perfectly. Looking at the latest reviews, it seems they are experiencing a lot of problems lately... which highlights their scandalous "refund" politic...
Scammers!
First the top up on Genshin doesn't work, for no reason, the client service doesn't answer and after the last attempt last night, today they refund me LESS than i paid. in LDGold, there own fake money, so to try again i have to pay again of course.
0 answers from the client service in 2 days
No longer works for Hoyoverse games
I used it for Genshin Impact and ZZZ for more than a year now, it was always a money saver for me. However it seems Hoyoverse is cracking down on third party top up sites, so if you intend to pay for those games it no longer works
1 star the site now is no good:
1 star the site now is no good:
- dont take paypal
- they useless program restrain me use my credit card
- customer service are useless they always say they cant do anything it the site who block me use my credit card w t h......
Terrible experience - do not recommend
Terrible experience. I try to UID top up with the limited discount. It failed, but instead of being asked whether I wanted refunted back to my card, I got LD wallet gold. I went for the Self top-up, which was already another 10 dollars more, but whatever. And it failed again after 3 hours waiting. I was asleep by then. Now the self top-up is not showing, the discount one is still there and failing, I'm 85 dollars poorer and I can't get hold of them. No info on how to get that refunded, no easy way to process it. The chat with customer service is misleading as you wait in the queue just to be placed in another queue, then the chat dies and you have to start over!
Dah best!!!!!
Scamming
I spent 100$ and didn't receive any genesis crystals, they told me to wait a few days and I have and still isn't working. Hoyo could've patched them but I definitely wouldn't recommend if their asking other people for their log-in info...
edit: I actually got a refund :)
Scam they don’t deliver what you order…
Scam they don’t deliver what you order and than also don’t give you’re money back.
Scammers
Scammers. I tried to buy genesis with uid. It keeps saying "Recharge failed, refunding LD Gold".
They are refunding money as site currency and you can't use that currency at all. Don't get scammed.
The website have some lag but once you…
The website have some lag but once you pay you got almost instantly what you bought
It took less than 10 seconds for me
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








