Le Parmentier Reviews 183

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the beautiful craftsmanship and high quality of the products, often noting the luxurious and durable feel of the leather. Customers appreciate the timeless and elegant designs, which are versatile enough for both everyday use and special occasions, fitting all essentials with ease. The ordering process is described as simple and efficient, with many reviewers highlighting fast shipping and secure, eco-conscious packaging. However, some people were dissatisfied with issues related to international tracking once packages reached the US, and a few experienced long delivery times. Some reviewers also noted discrepancies between product colors online and in person, and occasional defects in items, leading to frustration with return policies and the lack of a process to cancel accidental duplicate orders.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the exquisite craftsmanship, premium... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and prompt... See more

Order

Reviewers mention positive feedback about their ordering experience, often highlighting the seamless and easy... See more

User experience

Users describe positive interactions with the user experience, often highlighting the product's practicality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

The tote bag I ordered was shipped promptly and carefully packaged. The workmanship is superb with equal care on the leather part as well as the interior lining in a beautiful contrasting color. The i... See more


4.7

Excellent

TrustScore 4.5 out of 5

183 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complain whatsoever!

I got the Soho bag and really happy with it. For being under €300, the quality of bag, dustbag and box are really good. Lisa from the company also very helpful when there was a slight shipping issue. Great customer service, I’m eyeing the Thais bag next!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I love the bags

I love the bags, they are beautiful and made well. I ordered 3 already. Ordering was simple and I did not have to wait long before receiving them. Customer service is great. They answer right away and are very helpful. I will be ordering again in the near future.

Nada D'Aguanno

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Love the bag the color and the size, it's amazing and the delivery was spectacular…very fast...thank you

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

Great quality- terrible advertising campaign

I love the bag but, the constant ads on social media after I purchased it, made me feel like it's lower quality than I thought when I bought it. I found it on Google initially. I have been bombarded with ads after the fact. Too many ads cheapen the brand. I was happy with the quality once it arrived but, the ads are awful and cheesy.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered ta purse and returned it in…

I ordered a purse and returned it in the middle of August and I still have not gotten a refund from this company. It is now almost the end of November. I did like they asked, sent them an email of the tracking number. It is in italy, in customs. So basically they want me to track down customs, even though it is in Italy to find out why they have not returned the purse to the company. I am a customer not an employee. I also had to pay sixty dollars for return shipping. Such low morale and disrespectful customer service. I am taking them to small claims court. I shop online all the time, and this has never happened in my life. Beware!

August 27, 2025
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We have contacted Trustpilot to verify the identity of the reviewer and confirm whether an order actually exists, but they were unable to provide us with any information.

To properly investigate, we kindly need at least an order number or the full name used for the purchase. Without this, we cannot determine whether the reviewer is an actual customer or whether a return was ever made.

At this stage, several elements suggest that the review may not be genuine:

- We have no record of any customer having paid such a high amount for return shipping.
- Our customer service consistently responds promptly and courteously, and we have no open cases resembling this situation.
- We have never received any small claims court notice from any customer.

We are, of course, always ready to assist any real customer who may be experiencing an issue, because we truly care.

Thank you.

Rated 5 out of 5 stars

Timeless elegance

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day use it keeps its shape and doesn’t look worn out. It fits all my everyday essentials with ease and has that understated elegance that feels truly timeless.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Love my bag!

The bag is beautiful and high quality! I would absolutely buy another in a different color or style.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Le Parmentier Paris perfectly blends timeless elegance with that unmistakable Parisian charm. Each bag is crafted with attention to detail, high-quality materials, and a refined design that feels effortlessly chic.
I love how versatile their pieces are — they elevate any outfit, from casual days to elegant evenings. You can truly feel the passion and craftsmanship behind every creation.
A brand that brings a touch of Parisian sophistication to everyday style. 💫

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Peggy bag

I love my Peggy bag! Beautiful design, great quality, and super easy to style. Highly recommend Le Parmentier to anyone looking for elegant bag. high-quality pieces. 💕

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Speedy Delivery, But a return will cost you big time—returns must go to Italy

I thought the speed of delivery, the packaging and presentation, and the quality of the bag were amazing. However, I accidentally ordered 2 bags, the exact same bag, and although I tried to stop the second order, there is no process to do this. I shipped the 2nd bag back to Italy to return. It was a very costly mistake on my part. I wish there were easier returns and also, a way to send an alert not to fulfill an order if done within a few hours. This seems like a reasonable process to implement.

October 15, 2025
Unprompted review

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