Le Parmentier Reviews 

194
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, highlighting the use of genuine, high-quality leather that feels both soft and durable. Many appreciate the timeless and elegant designs, which are versatile for various occasions and maintain their pristine appearance even with everyday use. The ordering process is frequently described as simple and seamless, with fast shipping and secure packaging. However, some people mentioned specific challenges with international shipping to the United States, including tracking issues and customs delays. A few other people also felt that product colors sometimes differed from website images, and some experienced minor defects or difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight regarding the quality, design, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent craftsmanship,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick responses, pleasant... See more

Order

Users describe positive interactions with order, highlighting a seamless and easy ordering process, with many... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the product's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

The tote bag I ordered was shipped promptly and carefully packaged. The workmanship is superb with equal care on the leather part as well as the interior lining in a beautiful contrasting color. The i... See more

Rated 5 out of 5 stars

I absolutely love my San Pedro bag! The craftsmanship truly stands out — the genuine Italian calf leather feels luxuriously soft yet sturdy, and the elegant silhouette elevates every outfit, whether I... See more


4.8

Excellent

TrustScore 5 out of 5

194 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(194)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality …

The purse arrived within the specified time frame and the quality of it is magnificent. It’s very high quality and perfectly crafted.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended!

Very good quality, conformed with pictures on the website. And customer client available for any trouble.
I recommend

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I just received my bag

I just received my bag. I ordered the Yucca Suede. It is spectacular. I am already obsessed and I cannot wait to wear it. I want it in every color. Beautiful craftsmanship. Well done Le Parmentier. I am a fan.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast reply and solution

What I was very surprised is the fast reply for my request and solution
Mark Lautaro was my interlucoteur
The little card in the package when you receive the handbag is a very kind gesture.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Never buy from them, you will get defective product and then they will make you pay to send it back


I recently purchased a bag that I need to return due to its poor quality. I’m not sure if the one I received is defective or if all your products are like this, but it doesn’t match the quality displayed on your website.

First, the bag doesn’t look as good in person as it does online. The material looks extremely cheap, almost like paper, and even the label is crooked. The stitching is so poorly done that I’ve attached a picture to show the extent of the issue.

I bought this bag for a friend’s birthday, and when she opened it, I was incredibly embarrassed. It looks like something from a dollar store, not a "luxury" boutique.

And now I have to pay shipping fee to send it back to get my money back. Such a waste of my time, big disappointment, never again!!!

July 19, 2024
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We'd like to point out that this comment is defamatory and does not correspond to reality.

We're in business since 2016, our bags are sold and appreciated worldwide, it is not fair to receive a feedback like this.

Customer ordered the bag to be shipped to her address in Montgomery,IL with free standard shipping and we upgraded for free shipment from standard to express. She didn't pay for shipping.

When she received it she contacted us saying she wanted to return the bag, therefore we provided her with the return instructions.

As clearly indicated on our site, only return shipping costs are up to customer, while we do cover re-entry to Italy duties and customs (whose costs are actually higher than the shipping costs).

She is just trying to find an excuse not to pay return shipping costs, really not honorable.

Kind Regards,
Mark Lautaro

Rated 5 out of 5 stars

Thanks LeParmentier

Thanks LeParmentier, I absolutely adore my Peggy bag, it’s elegant, generously sized and holds all the essentials. Its structure and design are beautiful and the craftsmanship is exceptional. What a lovely leather-goods brand!

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Never Again

I ordered the handbag from Le Parmentier for Mother's Day, three weeks prior. I was waiting for a shipment confirmation for over a week. Finally, I emailed the company, and it took them two days to email me back and that's when they shipped the bag. The bag arrived missing the strap without which it was completely useless. Upon my inquiry they told me they would not let me return it without paying the return shipping and they ended up shipping the strap which has arrived a week after Mother's Day. I am very disappointed with the customer service. It always took them 2-3 days to email me back and over a week to ship (even though their website claims they ship within 24 hours). I will never order another Le Parmentier handbag! It is not worth the hassle. As far as quality goes, there are far superior handbags for the price.

April 20, 2024
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hello,

We’d just like to point out that, considering that on weekends our offices are closed, we always reply to emails, as we did in this case, within one business day.

Customer may return for full refund within 90 days since receipt time.

As per our return policy publicly displayed on our site, in case of return only return shipping cost is on customer, while all other concerning costs are on us (re-entry to Italy duties, customs and VAT).

All the best,

Le Parmentier Team

Rated 5 out of 5 stars

Best quality for affordable prices

Every time I wear a bag of LeParmentier, someone ask me what brand it is because it is so beautiful. When I tell them the price they are surprised because they expected more because the quality is amazing.
Also, the client service answered very fast and are efficient. I love this brand !!!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent craftsmanship

I recently purchased a handbag from LeParmentier Paris and am very impressed. The design is elegant, the leather is high-quality, and the bag is incredibly functional with ample compartments. Excellent craftsmanship and outstanding customer service make it worth every penny.

June 20, 2024
Unprompted review
Show reviews in all languages. (194 reviews)

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