Leader Removals Reviews 

227
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The team communicated well from the booking process to the wrap up and Anthony and Vince did a brilliant job moving our things! Not just good at their job, but very personable as well. A fantastic ser... See more

Rated 5 out of 5 stars

Booked leader removals after reading positive reviews online and have to say they have absolutely delivered. Letty was great answering all the questions I had and Anthony and his team were brilliant... See more

Rated 5 out of 5 stars

On the hottest June day ever , 35°, I cannot say how grateful we were to the amazing team who moved us so seamlessly. The company overall was very quick to respond, great at communication and so toler... See more

Rated 5 out of 5 stars

Excellent service and price. The team arrived on time, worked quickly and carefully. Super friendly and professional too. Oh and extremely competitive on price. I won’t hesitate in using Leaders again... See more

Company details

  1. Moving Company

Written by the company

Moving soon? Get a free quote now from Leader Removals and find the best prices for moving, packing, unpacking, storage or disposal services.


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4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended!!

Highly recommended!!!
We used Leader Removals today and couldn’t have asked for a better service. The movers arrived exactly on time, they were very thorough when I explained what was to be left in the flat and what was to be taken with us.
The attention to detail was great, they were really careful with our boxes and had the whole flat cleared so quickly and efficiently I couldn’t believe it. On top of the the lads were really friendly and nice and were an absolute pleasure to deal with (unfortunately I’m terrible with names but I think it was Alex that helped me today) The office staff are really responsive and overall made the whole day a total breeze.
If you’re looking for a removals company you really won’t find better than this company - very competitively priced too which is always a bonus!

June 16, 2021
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Rated 5 out of 5 stars

These guys were AMAZING!!

These guys were AMAZING!!! Excellent and friendly communication.

Good communication before the move, arrived on time in an appropriately sized vehicle.

On arrival presented me with paperwork, clearly laying out terms etc. I was required to sign on removal guys arrival, when leaving my address, when arriving at new address and when leaving final address.

Worked non stop, very friendly & efficient. My possessions were handled with care. There was even a secure area set aside in the van for my multiple screens.

I was able to pay by bank transfer.

I would highly recommend to anyone.

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

A brilliant experience all round

A brilliant experience all round. They made moving day so easy for us, going above and beyond and working extremely hard. Highly recommended and I will be using them again.

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient all-around service. Fair pricing. Weekend availability. Highly recomend.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Leader Removals

Highly recommend Leader!. Efficient and professional office service, enhanced by on time and professional removal boys. Careful and considerate, finishing on time and with no damage whatsoever. Brilliant!!

March 25, 2021
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Rated 5 out of 5 stars

Absolutely faultless experience

Absolutely faultless experience with Leader Removals. Great customer service from the start, very pleasant and answering all of my questions, making everything really clear and simple.

On the day of the move, the guys arrived bang on time, wearing masks, friendly and polite, and got on with the job immediately. Not the easiest job moving us out of a top-floor flat with no lift and with a bus lane outside - but there wasn't one complaint. They made what could have been a very stressful day hassle-free and we really appreciated it. The whole team were very professional and personable.

We were happy to pay slightly more than a couple of other quotes we recieved (though we received several that were priced higher than Leader, some quite a bit higher) for a great service that we could trust - and that's absolutely what we recieved. They made sure they quoted us accurately so no extra time was needed - especially as they worked so quickly! Thank you again!

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing team

Moved in February, Leader Removals were fantastic from start to finish. Carried on moving items in to the house via candle light because of an electricity problem. Really do recommend them.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Movers not shakers

Your belongings are safe with Leader. They are punctual, polite and professional. They work damn hard. Their prices are very competitive. I've used them twice and will continue to recommend them.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Professional company and fantastic service!

I am very pleased I chose to use the services of Leaders Removals! The team were great and everything was done incredibly professionally, smoothly and quickly! They were always very quick to respond to all queries and were also incredibly careful with all the items they were moving. Without doubt I would recommend Leaders Removals to anyone looking to move house with a professional and efficient team! Thank you! :-)

March 14, 2021
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Rated 1 out of 5 stars

**AVOID AT ALL COSTS** Terrible customer service and a rip off!!

An absolute rip off and terrible customer service. I was quoted £260 + VAT (hourly rate) for the move a couple of days ago, I then showed them a video of what needs to be moved and they bumped the price to £350 + VAT (hourly rate). When I called them up and asked them to explain the reason, all I got was a load of nonsense saying they had a limited amount of staff. How can you change your prices dependent on staff??? Ridiculous! On top of that when I tried to put my point across the customer service agent Letty spoke all over me, to the point where I had to tell her that I was still talking and to allow me to finish. Looks like Letty needs more training as her customer service skills are appalling (take note management).

Re: I'm not having a go at the service of your removal job it self as I'm aware it wasn't used. I'm talking about your prices and most importantly the customer service.

With the service, I agree I wasn't speaking in the correct tone, but I was upset, you would've been the same if you weren't a happy customer, and I wasn't speaking abruptly from the get go - it was gradual. I also understand that if Letty was trying to defend her point first and I jumped over what she was saying then I'm in the wrong, but I was the one talking first trying to make my point and she was speaking over me, expecting me the customer, to hush down and listen to her point. She only then allowed me to finish what I was saying for the duration of the call because I called her out on it, and that it was not good customer service.

March 9, 2021
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Reply from Leader Removals

Dear RM,

Your two quotes were based on different information and offered different services. That was clearly displayed in the quotes as well. That is why we wanted more information in the first place and requested to see the video, as you didn't want to give all the details over the phone. We would like to point out that both of your quotes were provided free of charge, they were non-binding, at no point did you book a service, agree on a price or engage in using our services in any way. You solely requested the quotes to use in comparison with other companies so you can book the cheapest option. As for your experience with our customer service, I can assure you that our staff is very carrying and understanding and patient, including our colleague Letty. Your call, however, stated with you already yelling on the phone, insulting our colleague and not letting her speak at all. She only spoke over you in an attempt to defend herself but when you continued yelling for 12 minutes she listened to everything that you had to say up until you hung up.

While the second half of your review is only advertising another company, I would like to point out that the service that they offer is completely different. There is always going to be a cheaper option but at the cost of the service. We are a professional removals company with trained staff and not a man and a van company that outsources the bookings to anyone, experienced or not. You can Google reviews for companies like that and when you go past the big websites where they buy their reviews, you will see what the real customer experience is there. There are whole articles about the company that you chose to promote in particular.

The team at Leader Removals.

Rated 5 out of 5 stars

Really Impressed

The guys were bang on time, moved quickly and safely and were super helpful, the estimate was also spot on which I was very impressed with! They moved our houseplants and antique items with care and I couldn't have asked for a less stressful experience moving across the country!

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Use Leader and theres one less thing to worry about

Moving is stressful. But it will be less difficult for you if you use Leader Removals. Found them through google. They were one of the cheapest.
Excellent firm. Great staff. Phone call from them on the way.
Packed up super quickly. Met them at our destination and everything unpacked just as fast.A big weight off our minds.
Cannot recommend highly enough.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Absolutely first class service an incredibly hard working, polite, careful and knowledgeable crew who made the difficult job of moving a great deal easier. I have no hesitation in recommending Leader Removals and we have already booked them for our daughter's move next week

February 21, 2021
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Rated 5 out of 5 stars

Excellent removal company

Excellent removal company. Did the whole house within the quoted time, and were helpful, careful and friendly. They also went above and beyond when changing the configuration of a sofa to suit the needs of our new house. Would definitely use again.

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent removals service

Excellent service from leader removals. They were very efficient and professional. They took great care of all our belongings and we appreciate the great service and patience they showed us. They took out all the stress of house moving. I would highly recommend them.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Such a great company

Such a great company, reasonably priced and when it came to removals day they could not have been more helpful. The guys expertly moved items precious and awkward items to load the vehicle. In the new house they gave me time to walk around and get my bearings before I could confirm where the items were going. Would definitely use again and recommend to friends.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

we had an excellent service…

Recently we had an excellent service from Leader Removals. I got quote from many companies and decided to go with them. Their quote was around mid-range but still competitive and client services were great. They gave me that level of confident to trust them with their professional attitude and responsive replies.
Million thanks to two guys who moved our flat - they literally did not stop, they were so fast and careful with everything that my spouse who insisted on carrying his computer and screens himself, changed his mind.
We will defo get a quote from this company for our next removal - thanks guys!!!

December 2, 2020
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Rated 5 out of 5 stars

Leaders by example!

I chose Leader removals as their quote was very competitive but also the customer service was excellent.

Letty and Kal were very helpful and communicative in guiding me through the process from the outset and when the two delivery men arrived the following day, I could not have asked for a more helpful and careful duo.

They were very attentive at both the initial apartment and the destination home, being extremely focused on the job at hand but mindful of walls, surroundings and each individual item.

Alex and Minse are fast, efficient and strong. No job is too much for them and they are Leaders by name and in my opinion the Leaders by nature. In the future, I would not go with any other.
100% recommended.

November 29, 2020
Unprompted review
Rated 5 out of 5 stars

Moving Home

The movers arrived on time, were very respectful, polite and worked so hard. We had an unusual amount of stuff for a one bedroom flat which was on the second floor with no lift, they didn't stop and even asked me on more than one occasion if I needed help when they saw me carrying stuff to my own car. I would highly recommend Leader removals

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

House moving

Arrived on time; expertly moved all items; very helpful and careful. Nothing but good things to say about this home removal experience.

October 12, 2020
Unprompted review

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