Leaders - Boston Reviews 

Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher then that Offred by Mundys, Haart, Bairstow Eves, W H Brown and Pygott & Crone. The only down side has been Leaders Regional Director - Matt Scott. Matt is dishonest, refuses to come on calls and very unprofessional. In fact Matt Scott is single handedly destroying a great brand.

I’ve been with Leaders a little over 3 years now and have been very impressed with the service they deliver.
Whether it’s a home visit or an issue with the property it has always been managed in the same professional manner ever time.

What is also great about Leaders is the speed the staff reply to E-mails and messages.
They don’t keep you hanging about, and they will try their hardest to get your issue sorted as quickly as possible.
Gemma Henderson the Property Manager has been my point of call if I’ve needed anything. And she has been brilliant!
Always quick to reply and her excellent knowledge of the rental market reassures me that I’m in good hands.
I would highly recommend using Leaders purely because of their commitment to delivering a first class customer service.

We’ve always been really happy with the service from this branch, particularly Gemma Henderson who always dealt with us, she is really helpful and resolves any issues promptly, she is always lovely and always makes you feel like nothing is too much hassle. I would also like to say how lovely Penny was (I think that was the ladies name, apologies if I’m wrong) she came and did a property inspection with the owners of the property who were nothing but impolite and downright rude, but she remained professional throughout, regardless of their bad manners. Thank you all.

I phoned Gemma Henderson this morning with a problem. She was really helpful got straight onto the problem and then phoned me back to let me know it was all sorted. Absolutely fabulous help

I put in an enquiry to have some gardening work done to my rental property ( my choice )
I contacted Gemma at leaders to gain permission from my landlady .
Gemma had got back to me within the hour to say it can go ahead .
Excellent service from Gemma
As always

I would like to give my property manager Gemma Henderson 5 stars for helping me out with rearranging gas inspection appointment. Much appreciated.

Efficient, prompt and fast working

Excellent estate agents and property manager. Quick response to any fault report. Always friendly and professional

One of the best property management teams in have dealt with. As a contractor it can be very frustrating dealing with some tenants, however the property management team at leaders Boston go the extra mile to help. Massive thanks to Gemma, Charlene, Jamie, shannon and Hollie

Been in tenant in my current home for over 6 years now which has been managed by Hill & Clark now known as Leaders throughout and had around 4 different property managers during that time. Recently, I enquired regarding a new fixed term tenancy renewal.
I must give full credit to Hollie our current property manager. Her professionalism is second to none, friendly plus understanding and works directly in the middle of impartiality between the tenant and landlord interests and that’s the way it should be. Resulting in a great new renewal for both parties. Overall, since Leaders have taken over I am also impressed by the friendly touch on their letters and E-mails regarding inspections and maintenance than previously being told what’s happening on a certain date with legal wording. It’s a great new fresh approach and keep up the great work.

Recently my oven brown and I could not be happy with the service I received. Shannon & James worked very efficiently and I had my oven replace within a couple of days. I was so pleased to have a working oven again.

I’ve been a tenant of the same property for 18 months now and it’s always been A very good experience dealing with Leaders. Hollie is always helpful and quick to respond to emails, all of the staff are friendly and I’ve never had an issue!

Currently in a rented property, through Leaders, and I have to say the journey has been a very positive one.
Staff have always been very pleasant and helpful, answered all questions we had, even handed us a little welcome box and Xmas card when we collected the keys :)
Our Property Manager, Gemma, is a diamond, she ensured an issue was fixed for us just before Xmas and cannot thank her enough for doing her upmost to get that resolved.
I feel confident we will have a good relationship with Leaders.

As a first time landlord I put my faith in Leaders to take care of my property. (Fully managed) probably the worst experience of the rental market possible. Never informed about problems.. tenants underpaid rent only found out when I got paid £100 short. Multiple repeat emails after answering to the first one, charging me for services I declined (carbon monoxide sensors & check out fees). Correspondence became less frequent when I was constantly onto them about their horrendous communication.. basically got written off from them as a lost cause rental. If you want the most stressful experience possible for renting a house out… pick Leaders!! Joke is on them really, since my first rental I’ve acquired two more properties to rent, could have been business for them if they were a professional company. STAY AWAY

The whole team are fantastic Gemma, Hollie, Penny, Kayliegh, Charlene and Jamie.

Gemma is well worth 5*
Gemma is dependable at getting requests executed, responds to calls swiftly or instantly, is knowledgable and always upbeat. She seems a real team player in the Boston office where I am very pleased with the new manager too. I just hope these people stay with this branch. They also shelter me from the bureaucracy of Leaders head office’s detached interaction. Many thanks Gemma.
Date of experience: 15 November 2022

Always, helpful, polite, professional team at Leaders, making it a pleasure to work with.
Big thanks to
Gemma, Hollie, Penny, Kayleigh,
Charlene and Jamie.

Nice and very quick contact. Instant decisions. Great desire to cooperate with the tenant and the help provided

Mariusz Mess

Gemma was great. Leaders look after all of my properties to a very high standard. Can’t fault the service. Brendan