I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put i... See more
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Location
Switch location312 High Street, CR0 1NG Croydon, GB
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I spoke with Shannon and it was the most maxing experience! She definitely resorted hope in finding a property where previous housing providers did not. From a very short conversation she seems like a... See more
Company replied
Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
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Calum was super helpful and provided an excellent experience! Any questions I had, he was able to quickly provide clear answers and direct me further. I am really excited about the property he showed... See more
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Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Calum was very helpful throughout and I…
Calum was very helpful throughout and I never felt I was being pushed or 'sold to'. Thanks.
July 4, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Mrs T
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum was super helpful and provided an…
Calum was super helpful and provided an excellent experience! Any questions I had, he was able to quickly provide clear answers and direct me further. I am really excited about the property he showed me!
June 26, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Takenya K. Holness
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I spoke with Shannon and it was the…
I spoke with Shannon and it was the most maxing experience! She definitely resorted hope in finding a property where previous housing providers did not. From a very short conversation she seems like a great soul who enjoys her work! Amazing !
June 26, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ninah
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great communication from both Callum…
Great communication from both Callum and Shannon - Croydon leaders
Really helpful and explained everything throughly. Would recommend using this agency
June 25, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Alecia Claire We greatly appreciate your 5-star review and the time you took to share your experience with Shannon and Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The tour with the lady Shannon was so wonderful. All questions i asked was answered. Love it
The tour with the lady Shannon was wonderful. She took her time to explain any questions I asked. So good .
June 20, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lindarose Oguaghamba
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
It was really nice with Shanon, and very explanatory. B
It was really nice and very explanatory l
June 20, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Angel Oguaghamba
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon from Croydon was very…
Shannon from Croydon was very supportive and polite. She's a very approachable and answered all our questions. I highly recommend her. She's a good example to others.
June 20, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kelechi Henry Oguaghamba
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Being listened to attentively and very…
Being listened to attentively and very helpful.
Shannon was very helpful and efficient in the whole process.
Croydon branch.
June 19, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Patrick Osam.or
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon from croydon
Shannon from croydon. Amazing agent. So welcoming. Presented the house beautifully. Amazing person to have on your team.
June 18, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Magdalena Kędra We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I recently had the chance to view with Calum
I recently had the chance to view a property with Calum, and I must say, he was very kind and professional throughout the process. he took the time to answer all my questions and made sure I felt comfortable. I really appreciated his friendly approach and helpful attitude. Would definitely recommend him to anyone looking for a reliable estate agent!
June 17, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ann
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a fantastic experience with Calum.
I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put in to ensure everything ran smoothly. If you’re looking for a letting agency that provides great customer service and genuinely cares about its clients, I would highly recommend Leaders Croydon.
June 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Shirel Kay,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Calum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Reply from Leaders - Croydon
Dear Okechukwu Njoku
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Went for a viewing today and was made…
Went for a viewing today and was made to feel welcome and comfortable. Calum was informative and professional as well as being easy to talk to. Communication from Leaders has been great in terms of reminders and property information.
June 13, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Shantel R
We greatly appreciate your 5-star review and the time you took to share your experience with Calum Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon was so amazing
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Faith Stephen We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was very patient and welcoming
Shannon was very patient and welcoming. She did very well to assert the benefits of the property and ensured all questions were answered with clarity. Great representative
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Diamond We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was very helpful today got all…
Shannon was very helpful today got all the info i needed very happy
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Redmist One We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience
I had a great experience. The young lady was professional and friendly. The viewing went smoothly.
Olu.
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Olu Ajobo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was lovely
Shannon was lovely, showed me around the flat, had all information I wanted to know. Very nice experience!
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ewelina Tułaza
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Walked into the office and Shannon …
Walked into the office and Shannon assisted me she was very love and polite and guided me to a studio property. Was extremely lovely and looming forward to renting with leaders.
June 11, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Anndrew We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum shanaon and Kyle are very gentle…
Calum shanaon and Kyle are very gentle and kind while suggesting greats properties.
June 10, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Khushi Suthar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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