I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
8 Wellington Street, LU1 2QH Luton, GB
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I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the pr... See more
Company replied
I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth,... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

8 Wellington Street, LU1 2QH, Luton, United Kingdom
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Replied to 91% of negative reviews
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Very good experience and great service
Good experience and great service from the leaders team
We had an extraordinary experience renting the apartment through the Leaders agency. Our agent, Malik Miah, was exceptionally professional and transparent throughout the entire process; he provided quick and accurate answers to any questions we had. All fees and contract terms were clearly explained from the start, and the viewing was arranged promptly, with the scheduled time strictly adhered to.
I confidently recommend Leaders' services for their professionalism, excellent communication, punctuality, honesty, and dedication!!!
Many thanks to Malik Miah for his commitment, patience, and professionalism!!!
I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth, efficient, and stress-free thanks to their support and expertise. I truly appreciated their honesty, attention to detail, and excellent communication. I highly recommend them to anyone looking for a reliable and dedicated real estate agent.Malik Miah
I cannot recommend Caitlin at Leaders highly enough. From our very first interaction, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Moving home can be stressful, but Caitlin's friendly approach, excellent communication, and attention to detail made everything feel straightforward and well managed.
She was always available to answer questions, kept us informed at every stage, and went above and beyond to ensure everything progressed smoothly. Her dedication, efficiency, and genuine care for her clients really set her apart.
If you're looking for an estate agent who is trustworthy, proactive, and truly committed to delivering exceptional customer service, Caitlin is outstanding. Thank you for making what could have been a stressful experience such a positive one.
I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the process and made everything straightforward and stress-free. Their communication was excellent, and they were efficient in handling all the paperwork. I would definitely recommend Leaders to anyone looking for a reliable and helpful letting agent. Thank you for making the whole experience so easy!
Malik Mish make the process smooth and possible

Reply from Leaders - Luton
They had very quick responses and good communication
I put in a good word for Malik miah in the luton leaders branch

Reply from Leaders - Luton
I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everything continued without any issues until she returned. The whole team were responsive and made the process feel much easier. Thank you all for your help

Reply from Leaders - Luton
An excellent experience! I highly recommend Leaders!
I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quite stressful, went smoothly and without any hassle.
I want to give special thanks to Cristina Herman, who handled everything for me. Cristina is a true professional: incredibly kind, prompt, and attentive to every detail. She answered all my questions with patience, was completely transparent about the lease terms, and managed the paperwork quickly and efficiently.
Thanks to her, I found exactly what I was looking for in record time. If you need high-quality real estate services, don't hesitate to choose Leaders, and if you get the chance, definitely ask to work with Cristina Herman. 10/10!

Reply from Leaders - Luton
Leaders were good, sometimes too many emails from different people and they didn’t contact to let me know when I could collect the keys, I had to chase them. But everything was sorted when I asked for it to be.

Reply from Leaders - Luton
Smooth and accessible channels of communication during and after the viewings, they also score high on punctuality.

Reply from Leaders - Luton
The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .

Reply from Leaders - Luton
Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend

Reply from Leaders - Luton
I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained and they took weeks to get back to us and we had to practically leave the property. Extremely bad experience with this Company. I understand that this could be situational, but I won't recommend this company to anyone.

Reply from Leaders - Luton
i was attended to professionally and the Agent BILAL RAQEEB was very intentional about his job and made sure i was attended to swiftly

Reply from Leaders - Luton
Bilal Raqeeb At leaders was very helpful and ensured a smooth transition.

Reply from Leaders - Luton
Can’t thank leaders enough for the help and support in finding my next home. Caitlin especially for doing everything she can to make the process as smooth as possible especially bilal he was very helpful during the whole moving process.

Reply from Leaders - Luton
Had a great experience with leaders in finding my new home; the service and help provided by the team were exceptional. The person that helped up Malik Miah helped us a lot with his service

Reply from Leaders - Luton
Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.
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