Leaders - Luton Reviews 

431
•
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB

•

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Rated 5 out of 5 stars

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... See more

Company replied

Rated 5 out of 5 stars

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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Replied to 95% of negative reviews

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4.8

All reviews

(431)

2,504 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Bilal Raqeeb was my contact at Leaders

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the best for me as a landlady and the best for the Tenants. He did not take advantage of the fact that I live far. He kept me updated, even when I'd forget he did not. He should be the Service Manager of the branch. Thank you Bilal, I would have sold the house but he fixed the property to a high level now is a true investment and I can easily sell it for a lot more. He is an asset to the company.

October 5, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Hi Rubi Rhode,

Thank you for the great review of our Leaders Estate Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.

Kind regards

Customer Care Team

Rated 5 out of 5 stars

Malik Miah

I cannot recommend Malik Miah highly enough. From the very beginning, Malik went above and beyond to help me find the right property.

As a Branch Manager, his professionalism, communication and level of customer service were outstanding. He was always approachable, kept me updated throughout the process, answered every question I had and genuinely made me feel like finding the right property for me was a priority rather than just another transaction.

Finding a property can be stressful, but Malik made the whole experience so much easier. He was patient, reliable, knowledgeable and incredibly helpful from start to finish. Whenever there was something that needed sorting, he was there to help and made sure things kept moving forward.

It is rare to come across someone who takes this much pride in looking after their clients. Malik is a credit to his branch and to the company he represents.

A massive thank you to Malik Miah for all of his hard work and support in helping me secure my property. I genuinely appreciate everything you have done for me.

If you are looking for a property and have the opportunity to deal with Malik, you will be in very capable hands.

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Bilal was the best throughout all our letting process could not thank him enough for his help and support He has been extremely helpful, patient and understanding throughout everything

Bilal is incredibly professional and I appreciate all the time his taken to take care of us

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless process

Seamless process, Malik was very helpful

August 7, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Thank you, Akeem, for your wonderful review! We're thrilled to hear that you found the process seamless and that Malik was very helpful. Our team is dedicated to providing reliable and customer-centric service, and your feedback truly motivates us to keep supporting our customers every step of the way.

Rated 3 out of 5 stars

I like how helpful and affordable they…

I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition

July 20, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Thank you for your feedback, customer. We're glad to hear you found our service helpful and affordable, especially with the deposit option. However, I sincerely apologise for the condition of the house at handover; this is not the standard we strive for. We are committed to improving our inspection process to ensure every home is comfortable and well looked after. We appreciate your understanding and hope to support you better in the future.

Rated 5 out of 5 stars

We had an extraordinary experience…Leaders the best

We had an extraordinary experience renting the apartment through the Leaders agency. Our agent, Malik Miah, was exceptionally professional and transparent throughout the entire process; he provided quick and accurate answers to any questions we had. All fees and contract terms were clearly explained from the start, and the viewing was arranged promptly, with the scheduled time strictly adhered to.
I confidently recommend Leaders' services for their professionalism, excellent communication, punctuality, honesty, and dedication!!!
Many thanks to Malik Miah for his commitment, patience, and professionalism!!!

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth, efficient, and stress-free thanks to their support and expertise. I truly appreciated their honesty, attention to detail, and excellent communication. I highly recommend them to anyone looking for a reliable and dedicated real estate agent.Malik Miah

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot recommend Caitlin at Leaders highly enough. From our very first interaction, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Moving home can be stressful, but Caitlin's friendly approach, excellent communication, and attention to detail made everything feel straightforward and well managed.
She was always available to answer questions, kept us informed at every stage, and went above and beyond to ensure everything progressed smoothly. Her dedication, efficiency, and genuine care for her clients really set her apart.
If you're looking for an estate agent who is trustworthy, proactive, and truly committed to delivering exceptional customer service, Caitlin is outstanding. Thank you for making what could have been a stressful experience such a positive one.

July 7, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Nicky S, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

I had a great experience with Leaders…Excellent

I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the process and made everything straightforward and stress-free. Their communication was excellent, and they were efficient in handling all the paperwork. I would definitely recommend Leaders to anyone looking for a reliable and helpful letting agent. Thank you for making the whole experience so easy!
Malik Mish make the process smooth and possible

July 1, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Beatrice Ohioze, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Malik and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

They had very quick responses and good…

They had very quick responses and good communication
I put in a good word for Malik miah in the luton leaders branch

July 1, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Jerry Ohioze

We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent support from start to finish

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everything continued without any issues until she returned. The whole team were responsive and made the process feel much easier. Thank you all for your help

June 26, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Angie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

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