Leaders - Luton Reviews 

419
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


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Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the pr... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth,... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

419 reviews

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1-star

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(419)

2,123 reviews in the last 12 months

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Rated 5 out of 5 stars

We had an extraordinary experience…Leaders the best

We had an extraordinary experience renting the apartment through the Leaders agency. Our agent, Malik Miah, was exceptionally professional and transparent throughout the entire process; he provided quick and accurate answers to any questions we had. All fees and contract terms were clearly explained from the start, and the viewing was arranged promptly, with the scheduled time strictly adhered to.
I confidently recommend Leaders' services for their professionalism, excellent communication, punctuality, honesty, and dedication!!!
Many thanks to Malik Miah for his commitment, patience, and professionalism!!!

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth, efficient, and stress-free thanks to their support and expertise. I truly appreciated their honesty, attention to detail, and excellent communication. I highly recommend them to anyone looking for a reliable and dedicated real estate agent.Malik Miah

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot recommend Caitlin at Leaders highly enough. From our very first interaction, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Moving home can be stressful, but Caitlin's friendly approach, excellent communication, and attention to detail made everything feel straightforward and well managed.
She was always available to answer questions, kept us informed at every stage, and went above and beyond to ensure everything progressed smoothly. Her dedication, efficiency, and genuine care for her clients really set her apart.
If you're looking for an estate agent who is trustworthy, proactive, and truly committed to delivering exceptional customer service, Caitlin is outstanding. Thank you for making what could have been a stressful experience such a positive one.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Leaders…Excellent

I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the process and made everything straightforward and stress-free. Their communication was excellent, and they were efficient in handling all the paperwork. I would definitely recommend Leaders to anyone looking for a reliable and helpful letting agent. Thank you for making the whole experience so easy!
Malik Mish make the process smooth and possible

July 1, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Beatrice Ohioze, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Malik and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

They had very quick responses and good…

They had very quick responses and good communication
I put in a good word for Malik miah in the luton leaders branch

July 1, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Jerry Ohioze

We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent support from start to finish

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everything continued without any issues until she returned. The whole team were responsive and made the process feel much easier. Thank you all for your help

June 26, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Angie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

An excellent experience

An excellent experience! I highly recommend Leaders!
I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quite stressful, went smoothly and without any hassle.
I want to give special thanks to Cristina Herman, who handled everything for me. Cristina is a true professional: incredibly kind, prompt, and attentive to every detail. She answered all my questions with patience, was completely transparent about the lease terms, and managed the paperwork quickly and efficiently.
Thanks to her, I found exactly what I was looking for in record time. If you need high-quality real estate services, don't hesitate to choose Leaders, and if you get the chance, definitely ask to work with Cristina Herman. 10/10!

June 20, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Gheorghe Ursachi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Christina. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great attitude and fast approach!

May 18, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Andrei We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Leaders were good

Leaders were good, sometimes too many emails from different people and they didn’t contact to let me know when I could collect the keys, I had to chase them. But everything was sorted when I asked for it to be.

May 27, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Ashley,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Smooth and accessible channels of…

Smooth and accessible channels of communication during and after the viewings, they also score high on punctuality.

May 14, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear O N, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

The agent was well-organised

The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .

May 21, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Mihaela Birla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Whole process was made easy and the…

Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend

May 7, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Brave O
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 1 out of 5 stars

I rented a property in Luton from…

I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained and they took weeks to get back to us and we had to practically leave the property. Extremely bad experience with this Company. I understand that this could be situational, but I won't recommend this company to anyone.

November 15, 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Robin Samuel

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

i was attended to professionally

i was attended to professionally and the Agent BILAL RAQEEB was very intentional about his job and made sure i was attended to swiftly

May 7, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Ngozi

We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!



Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb At leaders was very…

Bilal Raqeeb At leaders was very helpful and ensured a smooth transition.

April 29, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Can’t thank leaders enough for the help…

Can’t thank leaders enough for the help and support in finding my next home. Caitlin especially for doing everything she can to make the process as smooth as possible especially bilal he was very helpful during the whole moving process.

April 29, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Jr Grant
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Had a great experience with leaders in…

Had a great experience with leaders in finding my new home; the service and help provided by the team were exceptional. The person that helped up Malik Miah helped us a lot with his service

April 20, 2026
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Goutham
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great support and quick response

Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.

April 16, 2026
Unprompted review

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