Leaders - Sutton Reviews 

125
•
TrustScore 5 out of 5

4.8

2-4 Mulgrave Road, SM2 6LE Sutton, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

We wanted to help our lovely tenants with the cost of living by reducing the rent during a period of mat leave. After a rather shaky start re organising this (apparently unusual request) Nick Hawkins... See more

Rated 5 out of 5 stars

Sian and the Lettings Team at Leaders was stellar! There were a number of challenges in getting the property ready for the new tenants and Sian went above and beyond in ensuring that everything was r... See more

Rated 5 out of 5 stars

Sian helped me rent my parents property in Wallington and did a great job of quickly finding tenants and getting it occupied. Would highly recommend!

Rated 5 out of 5 stars

Leaders has been managing our flat for many years now, and we have never had much need to follow up on anything as it has all run seamlessly. Once our tenants moved out after many years, and we asked... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Sutton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

125 reviews

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4.8

All reviews

(125)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We wanted to help our lovely tenants…

We wanted to help our lovely tenants with the cost of living by reducing the rent during a period of mat leave. After a rather shaky start re organising this (apparently unusual request) Nick Hawkins arrived - took this on and arranged a process with the accounts dept whilst keeping us and our tenants in the loop - thanks Nick!

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

My recent rental property experience with one of LEADERS Consultant Ms. Victoria Grandison, she was highly knowledgeable about the property. She addressed all queries proactively, offering additional support. Her calm and supportive follow ups made the entire process smooth and stress free. She remained available throughout and coordinated everything clearly, informatively and courteously. Fully satisfied with the process.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

During my time dealing with leaders I…

During my time dealing with leaders I found my experience very good, especially Victoria. As she went above and beyond to insure things went smoothly. I thought she was and is a great person for this job. I can see her going up the ladder in her courier with her attention to detail and her enthusiasm for her role . Well done Victoria and Leaders as a whole experience.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Supportive and Efficient Service

After all the recent legal changes, I decided to use Leaders to find and carry out the checks on my new tenants, and I’m so pleased that I did.

Both Sian and Metz were extremely professional, helpful and supportive throughout the whole process. They answered all of my questions quickly and clearly, which gave me a lot of reassurance as a landlord.

They were also very efficient and managed to find a suitable new tenant within just two weeks, which was fantastic.

I would definitely recommend Leaders, and particularly Sian and Metz, to other landlords. Their professionalism, communication and support made the whole process much easier and less stressful.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Sian and the Lettings Team at Leaders…

Sian and the Lettings Team at Leaders was stellar! There were a number of challenges in getting the property ready for the new tenants and Sian went above and beyond in ensuring that everything was ready and good to go as close to handover as possible. Leaders has handled our property for over 15 years and we have always found the team to be efficient, responsive and on top of things. Thank you once again!

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Methembe Ncube was very nice and…

Methembe Ncube was very nice and explained everything to me so well

October 5, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Maureen, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Excellent service by Sian in Sutton…

Excellent service by Sian in Sutton Branch. She was efficient in responding my renting enquiry from the beginning, all the way to the viewing and the offer process. She is patient and efficient in mediating communications between the landlord, the tenant and her colleagues. We very much appreciate her support in finding us a new home.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Leaders provide excellent service

The team at Leaders make my experience as a landlord very easy. They respond quickly to my requests, keep me informed and up to date with developments and are on point with my obligations following recent legislative changes.
I've found Michael, Caitlin and Victoria to be professional, responsive, knowledgeable and polite and concise in their communications.
It's always a pleasure to deal with the team at Leaders whose customer service is excellent. I wouldn't hesitate to recommend Leaders to my friends and acquaintances.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Leaders Sutton, would definitely recommend..

Have been a landlady with Leaders for many years now, and am very happy with the way they manage the letting of my flat. The staff are always professional and friendly and sort out issues quickly. In particular Jackie, Ruth and lettings manager Michael have been super helpful over the years, with Michael going above and beyond to make sure Leaders assists with any problems, ensures that any change in tenants is seamless and has been able to find good tenants every time..! ..and I would recommend Michael and his team to my friends.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Leaders has been managing our flat for many years now, and we have never had much need to follow up on anything as it has all run seamlessly. Once our tenants moved out after many years, and we asked for help from Leaders (Michael and team) to organize companies to renovate, it was all done so quickly and looks amazing now! Updates were regular and communication was spot on. Thanks team!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently contacted Leaders…

I have recently contacted Leaders Sutton branch to obtain a guidance on potential letting. I found Leaders in particularily the branch letting manager Michael very knowledgeable and supportive who clearly knows the local rental market. Michael has quickly explained the changes to the current Rental Rights Act and how to prepare the property for renting. Michael was a true professional and very friendly to communicate with. If you want a reliable agency and trustworthy agent who actually knows its trade and is a hands on letting manager then that would be Michael.

August 1, 2026
Unprompted review

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