I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to... See more
Location
Switch location2-4 Mulgrave Road, SM2 6LE Sutton, GB
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We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely po... See more
Company replied
The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK. what I feel is the Referencing is too details and a bit over. Especially... See more
We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us. Overall, I am very impressed with... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Sutton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom
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Replied to 92% of negative reviews
Typically replies within 1 week
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I would definitely recommend Victoria…
I would definitely recommend Victoria to anyone looking for a property. She is very helpful and efficient. Thank you for your help!
Leaders as The Name Says are Leaders in…Finding The Best Property and Great Prices 👍👍
Leaders as The Name Says are Leaders in there service, Very Friendly and Prompt Service and Hassle Free They Take The Lead in Everything so I Am Very Happy with There Service in Finding Me The Perfect Location to Move To, I Will Recommend To Friends and Family if They Need A Reliable Estate Agents 👍👍👍
Victoria is very kind and helpful
Victoria is very kind and helpful. She advice the right thing best for my needs.
I would recommend.
Very helpful
I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the time to understand what I was looking for and arranged viewings that suited my schedule.
The whole process was clear and well organised, and I never felt pressured. She kept me informed at every stage and made what can often be a stressful experience much easier. I would definitely recommend Victoria to anyone looking to rent a property, and I wouldn’t hesitate to use them again in the future.
Professional service and assistance
I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to answer all of my questions, kept me updated every step of the way, and made what could have been a stressful experience feel straightforward and hassle-free.
What really stood out was her friendly attitude, attention to detail, and willingness to go the extra mile to ensure everything was handled promptly and efficiently.
The teams are nice and quick response.
The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK.
what I feel is the Referencing is too details and a bit over.
Especially about to contact the ex-landlord and employer.
Great experience with Leaders…
Great experience with Leaders especially Sian! The team has always been friendly, professional, and quick to respond to my questions. Communication has been excellent throughout, making the whole renting process smooth.
Brilliant service
Due to a looming overseas move, I had a very accelerated timeline to get my property rented out but Leaders and especially Sian couldn’t have been more helpful and above all professional. They really made a very stressful few weeks easy for me. Even when there were some unexpected bumps in the road it has all been absolutely smooth sailing and I would be very quick to recommend Leaders to anyone looking to rent out their property in Sutton.

Reply from Leaders - Sutton
Sian was very helpful
Sian was very proactive and helpful with the renting process. She responded quickly and answered any questions we had. I missed her prompt service when she had to go on holiday.

Reply from Leaders - Sutton
Good experience overall with Leaders!
We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us.
Overall, I am very impressed with the experience we have had so far with Leaders right from when Metz called me to arrange the viewing on the property!

Reply from Leaders - Sutton
We had the pleasure of working with Metz
We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely positive energy. A big thank you to Metz for such great work and care which led to us finding what we were looking for by just our second visit. I would highly recommend Leaders (and Metz!)

Reply from Leaders - Sutton
Amazing service -to find suitable tenants
Amazing service, professional support, very efficient staff, very welcoming. Special thanks to Sian Walk
Gave me feedback on potential tenants, helped me with
forms and electronic signatures, etc.

Reply from Leaders - Sutton
I had a fantastic experience working…
As someone navigating the property market for the first time, I felt incredibly supported by Methembe at Leaders. They were patient, answered all my countless questions, and provided transparency throughout the entire process. Professional, friendly, and truly client-centric.
I had a fantastic experience working with Victoria at Leaders. From the very beginning, their expertise in the local market and clear communication made the entire process stress-free. They were always responsive, professional, and went above and beyond to help us get the best result. Highly recommend!

Reply from Leaders - Sutton
Very well experienced colleague and…
Very well experienced colleague and company, really like their service. Thank you Sian 😊

Reply from Leaders - Sutton
Thank you Sian!
Sian was amazing and took the time to explain everything to us, as well as help us navigate any issues.

Reply from Leaders - Sutton
Every step was fast and excellent,we…
Every step was fast and excellent,we received an amazing service from Victoria.

Reply from Leaders - Sutton
Good communication and prompt feed and…
Victoria Grandison has provided good communication and prompt feedback and follow up.

Reply from Leaders - Sutton
Five stars for Methembe Ncube
Five stars for Methembe Ncube! Highly professional, incredibly responsive, and fantastic to work with. He made the entire letting process fast, transparent, and completely stress-free. If you need a reliable and sharp real estate agent, Methembe is the best in the business."

Reply from Leaders - Sutton
Thank you very much Victoria
Thank you very much, Victoria, at Leaders in Sutton, for your kindness and consideration shown to me today, 27th April 26. You are very approachable, and your customer service is excellent. Keep up the good work you are doing. Additionally, I will certainly recommend not just the State Agency but also recommend you as a contact within Leaders.

Reply from Leaders - Sutton
The amazing EMMA REILLY at LEADERS…
The amazing EMMA REILLY at LEADERS Sutton
Subject: Feedback for Emma Reilly SENIOR MANAGER
Dear Emma
I wanted to take a moment to express my sincere appreciation for the exceptional support I received from Emma Reilly regarding the new Renters Rights Act and various property management inquiries.
Emma's knowledge of the latest regulations and her thorough understanding of my concerns were invaluable. She took the time to explain the nuances of the new legislation, making sure I felt informed and confident in navigating the changes. Her responsiveness and willingness to assist me on multiple occasions has truly set her apart as an outstanding estate agent.
I greatly appreciate her professionalism and commitment to ensuring that I had all the information I needed. Emma's vast experience & dedication to her clients is evident, and I feel fortunate to have had her guidance during this process.
I highly recommend her to all new customers.
Thank you, Emma, for all your help!
Best regards,
Jude

Reply from Leaders - Sutton
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