Lead Forensics Reviews 959

Great support and genuinely useful tool
We’ve had a really positive experience with Lead Forensics, and the platform has given us much better visibility of the companies visiting our website, which has helped us spot potential opportunities we would have otherwise missed. It’s been a useful addition to our sales and marketing efforts.

Clare, our Customer Success Manager, has been great to work with. She’s friendly, approachable, and always quick to respond if we have any questions. She regularly checks in with us and shares practical suggestions on how we can get more out of the system, which has made a real difference.
Overall, it’s been a smooth experience and we’ve felt well supported throughout. I’d definitely recommend both the platform and the team behind it.

We’ve had a great experience with Lead Forensics helping us improve our website tracking and gain better insight into visitor activity. Jack, our account manager, always goes above and beyond to support us and is always on hand to help whenever needed. Would definitely recommend!

Great tool, really useful for identifying potential leads for our business. Our Customer Success Manager, Yelena, is so helpful and is brilliant at making sure we get the most out of the tools available.

Lead Forensics has been a great tool for us over many years, providing valuable insights and quality leads. Our account managers over that time have gone above and beyond to make sure we use the SW effectively via regular review calls. There is an awful lot you can do with the SW to track your business activities such as sales and marketing.

Great support so far, looking forward to learning more

The customer service is consistently good, and the amount of training and support provided is helpful. Our account manager has always been responsive and proactive. We have been using LeadForensics for 5+ years and find it a helpful piece of software as part of our marketing stack.

A valuable addition to our field of vision for existing customers, tenders, prospects, and partners alike.
An integral part of our sales and key account management processes.
Working with them is always a pleasure. The service- and solution-oriented approach of some of their employees is particularly noteworthy.

Avoid this company at all costs. They actually have a slick presentation, and some useful data, but don't expect any kind of communication once they get your money. Multiple emails and calls have gone unanswered. No follow through on promises, bills arrive without explanation, very shady operation.

I've been using Lead Forensics for about 10+ years now and have always found their account managers to be very knowledgeable and helpful. Dean Costas is our current account manager and I have found him to be no exception. Thanks for your help and input!

I feel that the staff are very knowledgeable. They also give good suggestions by looking at our data. The staff are also friendly.

LeadForensics is a great tool for supporting both sales and marketing activities. The platform is easy to use, provides valuable insights and the customer support team is excellent - responsive, knowledgeable, and genuinely helpful. A valuable addition to a wider lead‑generation strategy.

SCAM SCAM SCAM. We enjoyed the service when first signing up. They don't reach out and help as they say they would, until you owe again. They also do not mention that a payment is upcoming. All of a sudden, you get sent to collections & have to pay them. You have to cancel the service a year in advance, which is not mentioned. Also, way OVERPAYING for minimal information. DO NOT USE THIS COMPANY EVER. IT IS A SCAM!!

We’ve been using Lead Forensics for a while now and it’s become a really useful part of how we understand what’s actually happening on our website.

It gives us visibility on the businesses visiting the site, not just anonymous traffic, which means we can have more informed, relevant follow-ups rather than guessing intent.

The platform itself is easy to use and doesn’t overcomplicate things, which makes a big difference day to day.

Yelena has been great to work with as well. She’s responsive, helpful, and has made sure we’re getting real value from the platform.

Overall, it’s been a solid addition for us and something we actively use rather than something that just sits there.

I started using lead forensics last July as part of my sales role. I absolutely love it . It’s such an easy system to use and navigate . My role has become a lot more efficient because of lead forensics .

We use Lead Forensics as a core part of our business development strategy to identify previously anonymous website visitors and turn that interest into genuine opportunities. The main business problem it addresses is the lack of visibility into who is visiting our website, showing interest, but not completing enquiry forms. Lead Forensics enables us to see which organisations are engaging with our site, the pages they are viewing, and how frequently they return. This insight helps us understand which companies are actively researching our business and allows us to prioritise outreach to prospects already demonstrating interest in our services. The platform strongly supports our prospecting activities by providing data that enables us to identify engaged accounts and tailor our outreach accordingly. As a result, our conversations are more relevant and timely. We use Lead Forensics primarily for new business development, and it plays a key role in how we qualify leads and focus our time on the most relevant and high‑value opportunities. Overall, the product is excellent. It helps us work more efficiently, have more meaningful conversations, and convert website interest into viable, workable leads for our services. In addition, Sac is always readily available for support, queries, and training. I would highly recommend Lead Forensics.

Scammy company, avoid. We took out a limited term contract that they extended for a whole year without our explicit consent, using terms that they changed mid-way and hid in dense website T&Cs. They insist on meetings when these do not want to be taken to go over contract details.

They are now taking payments from our account without our permission.

We have recently onboarded with Lead Forensics and have dealt with both Daniel & Leon. So far the service has been brilliant. Leon took the time to really understand our business.

Bad customer support. Not a useful software. Scammy contract by extending our contract without our knowledge.

Hasn't proven to be a useful tool for our business and auto-renewal clauses have made this a painful waste of money.

The team at Lead Forensics are very helpful and always on hand for anything we need. The monthly check-ins help ensure everything is on track and provide valuable insights into our visitors.

Our account manager, Ryan Thomas, is always friendly and helpful.