Lead Forensics Reviews 959

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their proactive approach, helpfulness, and deep knowledge, often describing them as an extension of their own team. The customer service is frequently highlighted as exceptional, with many appreciating the personalized support, efficient responses, and valuable insights provided during regular check-ins and training sessions. The service itself is often described as excellent, with consumers finding the system easy to use, straightforward, and highly effective for gaining valuable data and improving lead generation. However, some people mentioned dissatisfaction with the service, stating that it did not work as promised and that customer support was poor, with one reviewer expressing concern about paying for a service that did not meet expectations. A few other people also felt that the user interface could be clunky and that the learning curve was steep, hindering their ability to fully utilize the platform's features.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support is consistently... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the platform's ease of use,... See more

Service

People report positive experiences with service, often highlighting great support and a genuinely useful tool... See more

Website

Consumers find website to be positive, highlighting its ease of use and ability to provide visibility into... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lead Forensics has been a great tool for us over many years, providing valuable insights and quality leads. Our account managers over that time have gone above and beyond to make sure we use the SW ef... See more

Company replied

Rated 5 out of 5 stars

Lead Forensics has been a key tool for us over many years, providing valuable insights and quality leads. Our account manager, Nick Fresen, goes above and beyond to make sure we get the very best from... See more

Company replied

Rated 5 out of 5 stars

Angela has been incredibly helpful! From the start, she guided me patiently through the platform, answered all my questions clearly, and even followed up with step-by-step instructions when I got s... See more

Company replied

Rated 5 out of 5 stars

We came across Lead Forensics by chance. We have been using the tool since May 2025 and have no regrets! We have been able to expand our customer base with meaningful contacts and have now also la... See more

Company replied


Company details

  1. Software Company
  2. Affiliate Marketing Service
  3. Business Development Service
  4. CRM Provider
  5. Internet Marketing Service
  6. Software Vendor

Written by the company

In our fast-paced world, real-time engagement has never been so important, even better when it is human-to-human. Statistically, 84% of B2B buyers will purchase from the first organisation they engage with, yet reacting quickly to opportunities is something that most B2B organisations struggle with. Lead Forensics enables businesses to engage with their B2B website visitors faster than ever before, right when they are most engaged - while visiting your website. Lead Forensics provides all the intel required to start valuable, relevant, meaningful conversations in real-time. Lead Forensics will identify who your B2B website visitors are, where they have come from, what they are looking at - and, importantly, what stage they are at within your sales pipeline, routing opportunities directly to an Account Manager to delight B2B prospects with pro-activity. In addition, direct existing B2B prospects to their sales representative and fuel marketing automation with highly engaged brand-new B2B prospects. 98% of your B2B website visitors will never inquire with you; uncover that potential with Lead Forensics. Lead Forensics was established in 2009 and operates globally with over 60,000 users worldwide. Our team comprises over 400 dedicated SaaS specialists in locations such as Scottsdale, Atlanta, Portsmouth, and Bristol. Lead Forensics wholly owns its matched IP database - our crown jewels - and this is what sets us apart from the rest in terms of providing maximum value to every one of our customers. Our matched IP database can identify millions of IP addresses and B2B contacts, ensuring that our data quality is head and shoulders the best in the industry. As we own our database, all data is rigorously cleansed and undergoes intensive verification processes. What's under the hood matters, and in side-by-side comparisons, Lead Forensics provides the highest quality and volume of matched B2B website visitors, packaged up in a user-intuitive dashboard that provides granular detail and insightful reporting. The result? A solution that our customers can have absolute faith in, proven ROI and a commitment to delivering industry-leading B2B website visitor intelligence that truly makes a difference in helping our customers grow.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

959 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great costumer Care management

I work in an event agency and we use Lead Forensics for Business development purposes. The Lead forensics costumer care is amazing, every 2 weeks I have a call with Rhys Evans an amazing Costumer Sucess Manager who helps me in every need and query I have.
The system is easy to use although not all the contacts gathered are valid ones.

I suggest the purchase!

December 9, 2025
Unprompted review
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Reply from Lead Forensics

Thanks so much for sharing your experience and for the 5-star review! We’re thrilled to hear Lead Forensics has supported your business development efforts and that Rhys has been so helpful along the way.

Best regards,
Dawn

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Rated 5 out of 5 stars

Continuous success with Lead Forensics – personal support included

We came across Lead Forensics by chance. We have been using the tool since May 2025 and have no regrets!
We have been able to expand our customer base with meaningful contacts and have now also landed some major pitches.
The support from our Success Manager, as well as the technical support, works wonderfully. The appointments are regular and lead to corresponding successes. In most cases, you get immediate help from technical support.
We also feel well taken care of and supported on a personal level.

May 19, 2025
Unprompted review
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Reply from Lead Forensics

We appreciate your 5-star review Diana! It’s great to hear Lead Forensics has helped expand your customer base and that our Success and Technical teams have been consistently supportive.

Best regards,
Dawn

Rated 5 out of 5 stars

Highly recommend!

Having only used Lead Forensics for a short period of time, we are already seeing success within our team. Our customer success manager Jessica has supported us throughout each step ensuring we get the most benefits from the data given. Would highly recommend!

December 2, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the wonderful 5-star review, Holly! We're so pleased to hear your team is already seeing success with Lead Forensics. Jessica will be thrilled to know her support has helped you get the most from the platform. We truly appreciate the recommendation!

Best regards,
Dawn

Rated 5 out of 5 stars

Great software with fantastic support

LeadForensics is easy to use and delivers real value to our business. It helps us to follow up on warm leads and understand how and when our existing customers are engaging with the site, which means we can support them more effectively. Jack Wingate has been an exceptional Customer Success Manager. He is attentive, focused and great to work with. He always makes time for meetings and uses the information we share about our goals to shape a customised and powerful solution for our business.

November 25, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the fantastic 5-star review, Tracey! We're delighted to hear that Lead Forensics is delivering real value and helping you engage more effectively with both warm leads and existing customers. Jack will be thrilled to know his support and tailored approach have made such a positive impact. We truly appreciate your feedback and your partnership!

Best regards.
Dawn

Rated 5 out of 5 stars

Excellent service

Ryan and the team at Lead Forensics provide wonderful customer service. They provide training as and when required and respond so quickly if I ever have a question or require support.

November 25, 2025
Unprompted review
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Reply from Lead Forensics

Thank you so much for your 5-star review, Sharlene! We're thrilled to hear that Ryan and the team have been able to support you with responsive service and helpful training whenever you need it. We really appreciate your kind words and are glad to have you on board!

Best regards,
Dawn

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Rated 5 out of 5 stars

Great and easy to use tool

Great and easy to use tool. Support always available.

November 17, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the 5-star review, David! We're glad to hear you find Lead Forensics easy to use and that our support team is always there when you need them. We really appreciate your feedback!

Best regards,
Dawn

Rated 5 out of 5 stars

We've been using LeadForensics for…

We've been using LeadForensics for almost a year now and the insights we've gained from it have been helpful to us.

I especially thank Leon for answering all the questions we've had in such a thorough manner.

November 14, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for your 5-star review, Byanka! We're delighted to hear that Lead Forensics has been helpful over the past year. Leon will be thrilled to know his support made a difference. We truly appreciate your feedback!

Best regards,
Dawn

Rated 5 out of 5 stars

Excellent Service & Great Support from Ryan



We’ve recently started using Lead Forensics and the experience has been fantastic so far. The platform is easy to navigate, gives us valuable insights.

A special mention goes to Ryan who has been incredibly helpful from day one. He’s proactive, responsive, and always goes the extra mile to make sure we’re getting the most out of the tool.

Highly recommended - both the product and the team behind it!

November 14, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the fantastic 5-star review Romina! We're thrilled to hear that Lead Forensics has been easy to use and providing valuable insights from the start. Ryan will be delighted to know his support has made such a positive impact. We really appreciate your recommendation!

Best regards,
Dawn

Rated 5 out of 5 stars

Outstanding Customer Service

Jack has been exceptionally helpful and knowledgeable from the initial setup through to the ongoing follow-up calls. His insights and guidance have been invaluable in helping us identify opportunities to gain greater value from the platform. I’m looking forward to seeing the results and new leads generated through the intuitive tools provided by Lead Forensics.

November 3, 2025
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Reply from Lead Forensics

Thank you for this 5-star review! We’re thrilled to hear that Jack has been so helpful and that his guidance has made a real difference. It’s great to know you’re already seeing the value in the platform, and we can’t wait to watch your success grow as new leads come through Lead Forensics’ tools.

Best regards,
Dawn

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Rated 5 out of 5 stars

Our on-boarding experience guided by our Customer Success Manager

Our Customer Success Manager (Christopher Camilleri) has definitely exceeded our expectations!
He took the time to understand our our business and asked all the right questions about our desired results and expectations to tailor the on-boarding training to focus on the capabilities that would deliver the desired results. He hit the BULLSEYE on a job well done!

Brian Vernon
VP Sales
Du-Co Ceramics Company

October 20, 2025
Unprompted review
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Reply from Lead Forensics

Thank you so much for the 5-star review, Brian! We're thrilled to hear that Christopher made such a strong impact during your onboarding. We’ll be sure to share your kind words with him.
Best regards,
Dawn

Rated 5 out of 5 stars

Great service!

We are really seeing some great results from Lead Forensics, and we have been able to generate some high quality leads. The customer service has been excellent and Jack Abel has been a pleasure to work with. He has been able to answer any and all questions I've had, and really guide me through the system. It's always a pleasure to have a catch up with him, and I can't fault the service he has provided. Thank you!

October 16, 2025
Unprompted review
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Reply from Lead Forensics

Thank you so much for the 5-star review, Sophie! We’re thrilled to hear you’re seeing such great results and that Jack has been such a valuable support throughout your journey.

Best regards,
Dawn

Rated 5 out of 5 stars

Excellent company

Excellent company - not only do they offer a great product, they also offer exceptional training that is regular and consistent. I am super happy with my investment in this company and is a great lead generator. Gaz looks after us and he is thorough and clear, highly recommend.

October 16, 2025
Unprompted review
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Reply from Lead Forensics

We’re so glad to hear you’re finding both the product and training valuable, Alexandra! It’s fantastic that Gaz has been able to support you so thoroughly and clearly, so thank you for highlighting his efforts. We truly appreciate your kind words and recommendation, and we’re thrilled to receive your 5-star review!

Best regards
Dawn

Rated 5 out of 5 stars

Apart from the product(s) that are…

Apart from the product(s) that are valuable the service is excellent, swift and friendly. Sales staff are good, they could probably sell sand to Sahara.

October 13, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for your kind words and 5-stars! We’re thrilled to hear you’re enjoying not just the products but also our swift and friendly service. We’ll be sure to pass along your compliments to the sales team.

Best regards
Dawn

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Rated 5 out of 5 stars

We have been using Lead Forensics for a…

We have been using Lead Forensics for a few weeks now and have found that the information we receive is very relevant to our business development operations. Thank you to Jessica for the quality of the training and support you have provided. The training sessions are very well organized, timely, and relevant. Good job, your energy is electrifying!

September 15, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for the fantastic feedback! We’re thrilled to hear that Lead Forensics is making a real impact on your business development efforts. Jessica will be delighted to hear your kind words. Her “electrifying energy” certainly makes training sessions enjoyable! We truly appreciate your 5-star review.

Best regards,
Dawn

Rated 5 out of 5 stars

Jessica is a Pro

Jessica is professional, efficient, and highly knowledgeable. She has excellent command of her subject and offers support that's perfectly adapted to each person's needs. She manages both her time—and ours—with impressive efficiency. She's quick to respond and always gets back to us promptly when we have questions. Kudos to her!

October 1, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for your wonderful feedback! We’re thrilled to hear how much you appreciate Jessica’s professionalism, knowledge, and tailored support. We’ll be sure to pass along your kudos, and we truly appreciate your 5-star review!

Best regards,
Dawn

Rated 5 out of 5 stars

Onboarding & continued support has been…

Onboarding & continued support has been great!

October 14, 2025
Unprompted review
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Reply from Lead Forensics

Thank you for your feedback! We’re thrilled to hear that our onboarding and ongoing support have been great. We truly appreciate your 5-star review!

Best regards,
Dawn

Rated 5 out of 5 stars

Danny was incredibly knowledgeable and…

Danny was incredibly knowledgeable and invested in seeing our company succeed with Lead Forensics.

September 3, 2025
Unprompted review
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Reply from Lead Forensics

Thanks so much for the 5-star review! We’re thrilled to hear that Danny’s expertise made such a positive impact. We’ll be sure to share your kind words with him!

Best regards,
Dawn

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Rated 5 out of 5 stars

Review

Lead Forensics is working great thus far, and Danny has been a big help.

October 13, 2025
Unprompted review
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Reply from Lead Forensics

Thanks so much for the 5-star review! We're glad to hear Lead Forensics is working well for you and that Danny has been such a great support.

Best regards,
Dawn

Rated 5 out of 5 stars

Danny is great to work with

Danny is great to work with as we start our journey with Lead Forensics. He is very timely in his responses and extremely helpful.

August 29, 2025
Unprompted review
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Reply from Lead Forensics

We're thrilled to hear that Danny has been so helpful and responsive as you start your journey with Lead Forensics. Thank you for the 5-star review!

Best regards,
Dawn

Rated 5 out of 5 stars

Awesome company

Awesome company, and the Website customer support is excellent. Very interesting website lead technology.

September 15, 2025
Unprompted review
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Reply from Lead Forensics

We’re glad you're enjoying working with us. Thank you for the 5-star review!

Best regards.
Dawn

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