leafliving.com.auReviews 

98
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the quality of the products, describing them as sturdy, well-made, and looking great in their homes. Reviewers often highlight the professionalism and efficiency of the delivery and installation teams, who are frequently praised for their friendly service and careful setup. The overall purchasing experience, including communication and product selection, is also a positive point for many. However, a significant number of people experienced considerable dissatisfaction with delivery times, with many orders being delayed for months beyond the initial estimates and some never arriving. Some customers also received incorrect items or products with visible damage, poor craftsmanship, and potential safety issues, particularly with bunk beds. The communication regarding these issues was often described as unhelpful, with customers struggling to get clear responses or refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues. Some... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the great... See more

Reviews shaping this summary

Rated 3 out of 5 stars

THE COMPANY DID RESPOND AND RECTIFY. However the rectification did take 3 times as long as the original shipping, and we wondered if we were getting it. But I appreciate the rectification. ORIGINAL... See more

Company replied

Rated 4 out of 5 stars

Communication was clear and timely. We were kept updated right up until delivery day, and the installers arrived exactly when they said they would. Both of them were friendly, polite, and incredibl... See more

Rated 4 out of 5 stars

Big shoutout to James in sales, he helped us pick the right product for our space and gave some really helpful tips. We didn't feel pushed into anything, which we appreciated. The delivery was quick,... See more

Rated 4 out of 5 stars

We recently purchased an outdoor table tennis table from this company, and overall we are really impressed. The table itself is very sturdy, weather-resistant, and folds smoothly. The bounce is cons... See more


3.2

Average

TrustScore 3 out of 5

98 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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3.2

All reviews

(98)

94 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordered a gazebo for our backyard

Ordered a gazebo for our backyard. Delivery took a little longer than expected at the start, but Shannen from customer service kept us updated and was really helpful throughout. Once it arrived, we were impressed with the quality and it was fairly easy to set up.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

2000W dual motor E-scooter

I purchased the 2000W dual motor e-scooter about two weeks ago and i already have 200km on it. The shiping was very fast, it came in only 2 days in Sydney. It has very good acceleration and reaches 60kmh. The build quality seems good, it has good suspension, brakes, and also has a key ignition. It has an impressive range and the charger has a fan built in so that it doesn't get hot. It has led lights on the bottom, a headlight, and brake light.
All in all, i'm happy with the purchase and I recommend it.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

We bought a table tennis table recently…

We bought a table tennis table recently and are really happy with it. The table feels solid and the quality is better than we expected for the price. Delivery was smooth and George the driver was friendly and very professional.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

First time buying online without seeing…

First time buying online without seeing it in person. A bit hesitant given the large purchase however from day one we were kept informed of the process and expected delivery date. The customer care team members were very helpful and courteous. Telephone calls were answered promptly. When the unit arrived in Adel the warehouse team member Austin went out of his way to make sure we were kept informed of progress.
I have no issues or concerns with Leaf Living and would recommend them to anyone.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a slate pool table from Leaf…

Bought a slate pool table from Leaf Living and picked it up from their Sydney warehouse.
I underestimated how difficult installing a proper slate table would be. After running into some trouble I contacted their team and they were incredibly helpful. They provided clear guidance straight away and even arranged for someone to come out and help guide the setup.

Big thanks to Alex and John, both were friendly, professional and really knew what they were doing.

The table looks amazing now and I’m extremely happy with the final result. Would definitely recommend Leaf Living to friends.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, worst seller I've experienced

My experience with Leaf Living was very disappointing and aligns with many other reviews I’ve since read.
After placing my order, I was contacted and asked to pay additional money to have the product delivered “on time.” This was not made clear upfront and felt misleading. I declined to pay extra, and the delivery then took approximately 10 weeks.
When the product finally arrived, it was damaged, and the overall build quality was extremely poor — to the point that it’s not usable. I have photos documenting the condition on arrival and the quality issues.
Between the unexpected request for more money, excessive delays, and unusable product, I would not recommend this company.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased this study table…

I recently purchased this study table and I’m very happy with the quality. It’s sturdy, well-designed, and provides enough space for my books, laptop, and other essentials. The height is comfortable, making long study sessions much easier. Assembly was simple and quick, with clear instructions included. The finish looks modern and fits perfectly with my room décor. Overall, it’s a great value for money and a practical choice for students or anyone needing a reliable workspace at home.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Do not order from here. Zero customer service and installation support.

ORDER REF #13687 (unable to attache screen shot)

April 21, 2026
Unprompted review
leafliving.com.au logo

Reply from leafliving.com.au

Hi Liz,

Thank you for your feedback, we are sorry to hear about your experience.

This is certainly not the level of service we aim to provide, and we would really like the opportunity to look into what may have happened and assist you further.

We were unable to locate your order based on the information available here, could you please share your order number or a screenshot of your purchase with us? This will allow us to investigate properly and work towards a resolution for you.

We are here to help and will do our best to support you once we have your details.

Kind regards,
Mark
Customer Care Manager
Leaf Living

Rated 2 out of 5 stars

So far my experience has been terrible

So far my experience has been terrible. Delivery time was estimated 2-3 weeks upon initial ordering, once purchased it changed to 4-6weeks which is very annoying, then the next day the email said 8-10weeks however you can pay for express postage. Seems like their money grabbing scam to customers. I contacted them and they said they will actively follow up, 2 weeks have passed and no word.

April 29, 2026
Unprompted review
leafliving.com.au logo

Reply from leafliving.com.au

Hi Steve,

Thank you for your feedback — we’re sorry to hear about your experience and understand how frustrating changing delivery timeframes can be.

We’ve reviewed your order (#13770) and would like to clarify the situation. For deliveries to Western Australia, the estimated timeframe and conditions are outlined on the product page, and a confirmation email is automatically sent after purchase with the updated delivery details.

We can see that you contacted us on 13 April (the day after placing your order), and at that time our team had already provided clarification on the timeframe as well as available options — including alternative arrangements or cancelling the order for a full refund if the delivery window was not suitable.

Free delivery to Perth involves cross-state transfer, which can result in longer lead times. That said, we always aim to be transparent and ensure customers have full visibility and control over how they would like to proceed.

At present, your order’s latest ETA is approximately 2–4 weeks. We are more than happy to prioritise your order if you choose to proceed, or alternatively, we can arrange a full refund immediately if the timeframe no longer works for you.

We appreciate your feedback and will continue working to improve how we communicate timeframes more clearly upfront.

Please feel free to reach out to us directly — we’re here to help and ensure a proper resolution.

Kind regards,
Mark
Customer Care Manager
Leaf Living

Rated 5 out of 5 stars

I recently purchased a mobility scooter…

I recently purchased a mobility scooter from leaf living.
There were a few problems with the billing but once brought to their attention they were fixed..
There were other issues a long the way.
Finally I decided to contact the warehouse manager who was very helpful.
Thank you Austin
I am now the proud owner of a Rollux F2 mobility scooter.
The quality is very up to standard.
There were some issues but they were very quickly sorted out
I got what I paid for..

April 10, 2026
Unprompted review
leafliving.com.au logo

Reply from leafliving.com.au

Hi Peter,

Thank you for taking the time to share your experience with us.

We are glad to hear that the issues along the way were addressed and resolved, and that our team, especially the warehouse manager, was able to assist you when it mattered. It is also great to know you are happy with the overall quality and that the product met your expectations in the end.

We truly appreciate your understanding and your feedback.

Kind regards,
Mark
Customer Care Manager
Leaf Living

Rated 5 out of 5 stars

Table Tennis Table

I purchased a table tennis table online from Leafliving. The table tennis table arrived exactly within the promised timeframe. Given the affordable price point, the quality actually exceeded my expectations. My kids are already having a great time with it! Thank you for the great product!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Double Happiness 25 mm table tennis table

We picked up a Double Happiness 25 mm table tennis table from Leafliving a couple of months ago, and we’ve been absolutely loving it. The quality is fantastic, and it’s super easy to set up and fold away whenever we need the space back. It’s been a great addition to our home, and we’re really excited to keep practicing and improving our game!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality for the price

Delivery was prompt and well-communicated. Some external damage to packaging had us worried, but the product inside was 100% fine. Takes some time to assemble but, for an MDF based pool table, the quality is good, especially the leg mechanism. I have no concerns about the quality of this product for the price.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

QUESLA 7FT Luxurious Slate Pool

We recently purchased the QUESLA 7FT Luxurious Slate Pool /Dining / Billiard Table with White Frame Black Felt and it came with Free Accessories including pool cues, balls, triangle and chalk, all we needed to get started.

The design of the pool table looks nice and modern in our living space and the family are all enjoying playing pool together. I was worried how the table would perform given its cost and it not being one single piece of slate, but it plays really well with no issues or and a nice level surface.

The accessories were good apart from the pool cues which were not really useable but we purchased some new cues from Rebel Sport which work fine. The dining table parts were not really needed by us so would recommend these being an optional extra to avoid wastage.

There was a bit of a delay with the delivery from the Brisbane warehouse but once I called the team had it to me within the week and kept me updated on the delivery time.

Installation did take a while but the parts were all clearly labelled and the instructions were easy to interpret and complete.

We were going to purchase a used table off Marketplace but I am very happy with our purchase from Leaf living as we have a new table and didn’t have to arrange help in moving a large table.

Would recommend this purchase to anyone who wants a new modern pool table for family fun at a reasonable price.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Loving our new pool table

Loving our new pool table, it’s in use every weekend and have no issues with it. So glad we booked the installation as it was easy and no work on our part. They showed up on time and did the job.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Purchaced a 8' slate billard table…

Purchaced a 8' slate billard table absolutly love it..the website so easy to find what tour looking for..had to wait a minute for the installer to arrive but it was definatly worth the wait 😀😀

February 27, 2026
Unprompted review

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