LeakBot Reviews 2,334

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to clearly explain processes and efficiently resolve issues. The service provided is frequently described as impressive and reassuring, with many appreciating the thoroughness of the inspections and the promptness of repairs. People also value the excellent customer service, noting the clear communication and the overall positive interactions with the company's representatives. However, some people were dissatisfied with the product itself, mentioning issues such as the device losing signal, not accurately detecting leaks, or giving false alarms. A few other people also felt that the product was not suitable for their home or that the customer service was unresponsive to their inquiries regarding faulty devices or repair scheduling.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the efficiency and professionalism of the... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the Leakbot for accurately... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the helpfulness and clear... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the device's ability to detect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

LeakBot is a great service! I can't believe they send out qualified plumbers who actually address your plumbing needs without trying to sell you anything you don't need. Both visits were amazing!

Rated 5 out of 5 stars

I did not know there were so many leaks. So much water wasted!!! From the initial notification to the plumber coming to our home it was a great experience. Robert was excellent! He came in to do a... See more

Rated 5 out of 5 stars

I had not appreciated that our cold water system was monitored by Leakbot. I have had a water leak in the system of one of our toilets for some time and had intended to call a plumber. So I was surpri... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LeakBot to the rescue

I got a notice on the app that I had a slow leak. I scheduled an appointment. Technician was very knowledgeable and thorough. There were leaks in 2 toilets that I couldn't detect myself. He replaced parts and fixed everything. Great service and it cost nothing. Glad I have LeakBot.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very informative, friendly and professional. Traced leak quickly and explained alternative solutions. Pity he isn't a self employed local plumber as I'd use him all the time.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

It picked up a leak far too small for…

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replaced a leaking tap quickly and left no mess. A highly recommended service!

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Daniel was great

Daniel was great, but we still have a toilet leak

March 30, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Loren. Thank you for your feedback. One of our support team will be in touch shortly regarding your toilet. Kind regards.

Rated 5 out of 5 stars

Excellent Service

Certainly worth having. The communication with support and engineer has been outstanding. It’s good to know we have a device that detects leaks, however it can cause extra anxiety. Unfortunately I ignored a second warning after checking what I thought was a tap. It was only when we saw a water mark on the ceiling, that we were alerted to THE leak. I doubt we would have noticed it so then a LeakBot engineer would have been helpful. By then we had to call out our own plumber.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Saved us a huge headache

Robert, my LeakBot representative, was very thorough and informative. He found a few areas of concern and repaired items as necessary. The one area was the supply line to my washing machine on our second floor. We have plans to be away for a number of days and it could’ve been catastrophic, had that burst.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Tech was great

Tech was great made extra effort to explain what he was doing and what to expect / look for going forward. Was very thorough.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Leakbot is an excellent company. We are always grateful for the identification of leaks and always impressed with the professionalism of the engineers.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, losers explained everything really well, took care of all the problems, thanks

March 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look