LeakBot Reviews 2,340

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often highlighting their ability to clearly explain processes and efficiently resolve issues. The service provided is frequently described as impressive and reassuring, with many appreciating the thoroughness of the inspections and the promptness of repairs. People also value the excellent customer service, noting the clear communication and the overall positive interactions with the company's representatives. However, some people were dissatisfied with the product itself, mentioning issues such as the device losing signal, not accurately detecting leaks, or giving false alarms. A few other people also felt that the product was not suitable for their home or that the customer service was unresponsive to their inquiries regarding faulty devices or repair scheduling.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the efficiency and professionalism of the... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the Leakbot for accurately... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the helpfulness and clear... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the device's ability to detect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

LeakBot is a great service! I can't believe they send out qualified plumbers who actually address your plumbing needs without trying to sell you anything you don't need. Both visits were amazing!

Rated 5 out of 5 stars

I did not know there were so many leaks. So much water wasted!!! From the initial notification to the plumber coming to our home it was a great experience. Robert was excellent! He came in to do a... See more

Rated 5 out of 5 stars

I had not appreciated that our cold water system was monitored by Leakbot. I have had a water leak in the system of one of our toilets for some time and had intended to call a plumber. So I was surpri... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Daniel turned up on time and fixed all even tiny potential leaks. He was friendly and professional with. I couldn’t speak highly enough of the LeakBot service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Polite and friendly

They arrived on time and were very friendly and polite. A thorough examination of the of the house was done checking even the minor details for any leaks. They have now sorted out what the problem is and it will be rectified.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

If you don't have a LeakBot, get one!

This service is provided to me by my insurer, but having experienced it, I would recommend it to anyone who worries about the damage that a leak could cause. A simple internet enabled device is clamed on to your incoming water supply pipe and then you are advised if a leak or high water use is detected. If the problem persists and cannot be resolved at home, they send an engineer to find and fix the fault.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really good

LeakBot was provided by my insurance company. What a great service. It is the first time I have used it for someone to come and find the leak. They did, and repaired it. For free. Brilliant.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Receiving unexpected messages from Leakbot when I am not a customer

My phone number had been mistakenly linked to another customer’s account, and the unexpected messages looked like a phishing scam. On this occasion a LeakBot customer made a typing error. LeakBot have now successfully removed my number from that account and updated it with the correct contact details. It was difficult to make contact initially, but once I raised it on Trustpilot the problem was resolved quickly.

March 18, 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Simon. We’re really sorry to hear about your experience, and we completely understand why receiving unexpected messages like this would be concerning.

LeakBot is a legitimate service provided in partnership with home insurers, and we would only contact individuals whose details are on our system. From what you’ve described, it’s likely that your contact details may have been added in error or via an old account, and we’d like to get this corrected for you as quickly as possible.

To clarify, when you contact us via online chat, we do ask for basic details such as your name and email address. This is purely to help us identify whether you are on our system so we can investigate and resolve any issues. Without this information, we’re unable to locate any records.

Once we’re able to identify your details, we can remove your contact information from our system so you no longer receive any messages.

Please could you contact us directly via email to support@leakbot.io and provide the phone number that is receiving these text messages.

We’d also like to reassure you that we do not use our service to gather personal information inappropriately, and protecting customer data is extremely important to us.

Thank you for bringing this to our attention.

Kind regards,
LeakBot Team

Rated 5 out of 5 stars

Recent Leakbot Service Call

Melvin was so nice & really knowledgeable of Leakbot's benefits! He explained everything he was doing to check for a possible leak & moved Leakbot to a better spot for it to detect future leaks. We were relieved that he found no leaks & more importantly, glad for his service call. Puts our minds at ease! Thank you for sending him!
Patty & Ben Paget

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really informative and reassuring

Really informative and reassuring. Gary was a pleasure to have round and have us tips and knowledge. The LeakBot found an imperfection in our kitchen and also Gary identified a risk for our loft tank so resolved that before it became an issue.
Thanks so much Gary!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience

Excellent service and experience. The device to identify leaks is brilliant and the fact that is all linked to one's house insurance is even better. No more dripping taps, and all for free! Thank you to Blane, the friendly plumber who did the work.

March 13, 2026
Unprompted review

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