Leaps and Rebounds Reviews 88

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express their love for the product, highlighting its high quality and sturdy construction, often noting its quiet operation and excellent bounce. Reviewers also find the product easy to assemble, and appreciate the thoughtful design features like the cover over the bungees for safety and the ability to unscrew legs for storage. The customer service is frequently praised for being responsive, helpful, and informative, with many people satisfied with the warranty and overall support. However, some customers also noted issues with product durability, experiencing broken parts or ripped mats within a few months to a year and a half of use. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, particularly regarding warranty claims or incorrect product shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality design, ease of assembly,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the product's durability and sturdy... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of assembly and installation... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, great,... See more

Warranty

Customers had positive experiences with warranty, often citing it as a key reason for their purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the frame together and attaching the bungees was relatively easy considering the fact that I'm not that good at putting things together. The instructions were helpful. This rebounder is fi... See more

Company replied

Rated 5 out of 5 stars

Im a 61 years old woman and I go to my YouTube video for beginners and what a work out get tried quickly since I haven't worked out in years . I only used for 2 weeks I try to do 3 times a week maybe... See more

Company replied

Rated 5 out of 5 stars

I bought this cover for a 48" rebounder of a different brand and it still fits perfectly. It's clearly of high quality, my cats love to lay and play on it, but most importantly, it helps my rebounder... See more

Company replied

Rated 5 out of 5 stars

I have been very pleased with Leaps & Rebounds rebounder and their customer service as well. One of the mat supports had broken off after a year and a half of daily rebounding. I emailed L&P customer... See more

Company replied


Company details

  1. #5 of 32 best companies in Fitness Equipment Store
  2. #6 of 15 best companies in Physical Fitness Program
  3. #33 of 77 best companies in Sporting Goods Store

Written by the company

Leaps & Rebounds is a premium brand dedicated to creating high-quality rebounders for fitness enthusiasts of all levels. Our mission is to deliver innovative, durable, and effective fitness solutions that transform workouts into enjoyable, full-body experiences. Since our launch, we've helped countless customers discover the health benefits of rebounding, including improved cardio, strength, balance, and lymphatic health.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Recommend

Website is easy to navigate, showing items I might need with my product was helpful, and the details for max weight and usage helped me decide which rebounder to get for my family.

November 7, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you for the thoughtful feedback! We're happy to hear the website made your shopping experience easy and informative. It's great to know the product details helped you find the right rebounder for your family.

We appreciate your support!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

I love the nice

I love the nice, soft, slow bounce this has and it is noiseless unlike my last few tramps with springs. This is great because it enables me to workout on the trampoline while people are still asleep in the morning! It is higher than I am used to and so that has required me to be very mindful getting on and off of it. I like that we are entitled to 60 days of classes but I have forgotten how to access it.

November 6, 2025
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Reply from Leaps and Rebounds

Thank you for your thoughtful review! We're so glad you're enjoying the soft, quiet bounce, perfect for early morning workouts. We also appreciate your note about the height and your mindful approach to using it safely.

For help accessing your 60-day classes, please reach out to our customer service team so they can open a support ticket and get you set up. We're here to help!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Replacement parts

Fast shipping

November 4, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thanks for the quick feedback! We're glad your order arrived fast and appreciate you choosing Leaps and Rebounds.

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Tried & True!

Thank you, Leaps & Bounds, for your lifetime warranty and fast turnaround! I am a daily user and tell everyone about you all--such a blessing in my life for my health.

November 6, 2025
Unprompted review
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Reply from Leaps and Rebounds

Thank you so much for the kind words! We’re thrilled to hear our rebounder has become such a positive part of your daily routine and health journey. It means the world to us that you’re sharing your experience with others.

We're grateful to have you as part of the Leaps & Rebounds family!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

Positive Experience✅

Ordering is easy, shipping is prompt, assembly is easy, rebounder is high quality.

September 22, 2025
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Reply from Leaps and Rebounds

Thank you for the great feedback! We're so glad to hear the entire experience, from ordering to assembly, was smooth and that you're happy with the quality of your rebounder.

We truly appreciate your support!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Love my Leaps and Rebounds!

I upgraded from a small spring rebounder to the 48" Leaps and Rebounds. I was unsure about the size but very glad I opted for the 48". My not great balance and uncoordinated self likes the extra 'travel' space. I also appreciate the cover over the bungees that many brands do not have. Best of all, I ordered on a Tuesday, received it on Thursday!! Amazing. Love it!

October 15, 2025
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Reply from Leaps and Rebounds

Thank you for the fantastic review! We're so glad you went with the 48" and that the extra space is giving you the confidence and comfort you need. The bungee cover is one of our favorite safety features too, and we’re thrilled your order arrived so quickly.

We truly appreciate your support and love having you in the Leaps and Rebounds community!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

48 inch rebounder

After assembling it, there was an issue with the frame. Kamal had a new one sent out very quickly. The new one is perfect. I really love the rebounder! The customer service was stellar. I wouldn’t hesitant to purchase from Leaps and Rebounds again. Thank you.

November 1, 2025
Unprompted review
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Reply from Leaps and Rebounds

Thank you for your kind words. We're so glad Kamal was able to quickly take care of the frame issue and get you a perfect replacement. It’s great to hear you're enjoying your rebounder, and we truly appreciate your trust and support.

Best,
Leaps and Rebounds Team

Rated 3 out of 5 stars

I received my L&R 48" as a gift in 5/24…

I received my L&R 48" as a gift in 5/24 from my daughter. After 1 year of use I had 2 bungees break. I am 60 years old and 145lbs. I use it 5-6 times a week. After 14 months, the mat tore away from the edge while I was jumping. I reached out to them and they said they would send a replacement mat. After about 2 weeks I got back in touch as I heard nothing. Then they said it was not purchased from an authorized seller, so I had to purchase the replacement mat, so I did, then I find out I had to buy the bungees separately. I have a JumpSport that i have had 5 years and have had no issues. I like the size and bounce of the L and R much better. I am hopeful I will not have to buy another mat or more bungees.

October 1, 2025
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Reply from Leaps and Rebounds

Thank you for sharing your experience, and for choosing Leaps & Rebounds. We’re sorry to hear about the bungees and mat issues, especially given how regularly and consistently you've been using your rebounder.

We understand the frustration around the warranty policy, especially with it being a gift. While we do require purchases to come from authorized sellers for full coverage, we’re actively working on better solutions for situations like yours.

We're glad you enjoy the bounce and size, and we hope the replacement parts serve you well moving forward. We’re always here if you need anything.

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

Love the product

Love the product, it appears to be of good quality. Appreciate the many videos available and the guarantee with. Very happy with it all.

September 27, 2025
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Reply from Leaps and Rebounds

Thank you so much for the kind words! We're thrilled to hear you're loving the product and finding value in the video resources and our guarantee. It means a lot to know you're happy with your experience!

Best,
Leaps and Rebounds Team

Rated 3 out of 5 stars

Insane shipping cost for a light package sent via USPS

We bought a replacement mat for our trampoline. Our 13 year old uses it, and she ripped it in 2 spots (she is 120lbs, incase that matters). Ordered a new mat and the charge to ship to Canada was 100$USD. Expected that to be via fedex or UPS but it was just USPS! Package was not heavy at all, so not sure how much of a profit they made off the shipping. (Shipping for 2 mats was the same as for just one so we ordered 2 because we anticipate it breaking again..)

September 25, 2025
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Reply from Leaps and Rebounds

Thank you for your honest feedback. We completely understand your frustration with the international shipping cost, and we’re truly sorry it felt excessive, especially given the lightweight nature of the package.

Shipping to Canada can be surprisingly expensive, even through USPS, due to cross-border fees, handling charges, and package dimensions. We want to assure you that we don’t profit from shipping costs; we simply pass on the carrier rates we’re given. That said, we know it’s far from ideal and are actively exploring more affordable and transparent shipping options for our Canadian customers.

When we find a better solution, we’ll be sure to reach out and share it with you directly. You deserve a smoother experience, and we’re committed to making that happen.

We also appreciate you ordering two mats; it’s our hope that the improved design holds up better with continued use. If you ever need anything or experience issues again, please don’t hesitate to reach out. We truly value your support and trust.

Best regards,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Awesome Purchase!

It came quickly, it was easy to set up, and it's super fun to work out on. I'm seriously hooked.

September 24, 2025
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Reply from Leaps and Rebounds

Thank you for the awesome review! We're so glad your rebounder arrived quickly, was easy to set up, and is making workouts fun. Hearing you're hooked makes our day!

Enjoy every bounce!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Great to have available for a pick me up

Easy to put together. Solid foundation. Easy to move around. Easy to jump on and bounce a minute any time you pass by or have spent to long sitting. Love it.

September 24, 2025
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Reply from Leaps and Rebounds

Thank you for the wonderful feedback! We're so happy to hear your rebounder is giving you that perfect “pick-me-up” throughout the day. Easy setup, sturdy design, and effortless movement, exactly what we aim for.

We appreciate your support and love that you’re enjoying it!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

I have been very pleased with Leaps &…

I have been very pleased with Leaps & Rebounds rebounder and their customer service as well.
One of the mat supports had broken off after a year and a half of daily rebounding. I emailed L&P customer service warranty to have my mat replaced and I received a quick response via email from Kamal Dhawan (a rep), and he confirmed I would receive my new replacement mat within 2 to 4 weeks. His communications with me have been spot on and very helpful, and speedy. I highly recommend Leaps & Rebounds for your rebounder (mini trampoline) purchase. 👍

October 16, 2025
Unprompted review
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Reply from Leaps and Rebounds

Thank you so much for your thoughtful review! We’re thrilled to hear that your rebounder has held up through a year and a half of daily use, and that our team, especially Kamal, was able to provide quick and helpful support when you needed it.

Your recommendation means a lot to us, and we're grateful to have you in the Leaps & Rebounds community. Keep up the great work with your rebounding routine! ❤️

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Perfect solution when you don't have an exercise room!

I bought this cover for a 48" rebounder of a different brand and it still fits perfectly. It's clearly of high quality, my cats love to lay and play on it, but most importantly, it helps my rebounder blend better decoratively in the room. I have a small house so my rebounder only fits in the living room and I hated the look of a piece of exercise equipment sticking out like a sore thumb. This was a perfect solution.

September 15, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you for the lovely review! We're so glad the cover fit your rebounder perfectly, even from another brand, and that it's making such a difference in both function and style. It’s great to hear it blends beautifully into your space (and has the cat stamp of approval too!). You can also check out our furry mat cover to see if your baby will be interested in laying on it :)

We appreciate your support and love having you in the Leaps & Rebounds community!

Best,
Leaps and Rebounds Team

Rated 4 out of 5 stars

Great company and customer service

For reference, my family has tried almost every trampoline on Amazon with disastrous results. Leaps and Rebounds makes a vastly superior product.

October 10, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you so much for your kind words. We’re glad we could help and that you found the quality of our rebounder stands out after trying so many others. It’s great to know you’re happy with both the product and our customer service, we’re always here to support you.

Thanks again for being part of the Leaps and Rebounds community!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Love the rebounder

Love the rebounder! Great value, and fast shipping as well.

September 2, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you so much for the kind words! We're thrilled to hear you're loving your rebounder and found it to be a great value. Fast shipping is always a plus, too!

We appreciate your support!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

I chose my rebounder for its reasonable price and good reviews.

It was easy to assemble and has been working great so far. It also came with a bunch of trial offers for rebounding video memberships that I am still working through. Its great to be able to check out some different ones. Be careful when assembling. The bungies can snap back and hit your hand pretty hard. I found out the hard way before I got the hang of how to use the tool. After that it worked great.

September 1, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you for your detailed review! We're glad to hear assembly went smoothly overall and that you're enjoying your rebounder and the video membership trials, it’s a great way to explore what works best for you.

And thank you for the heads-up about the bungees during setup! They definitely require a bit of care, and we appreciate you sharing that tip for others. We're happy to hear that once you got the hang of the tool, everything clicked into place!

Enjoy your rebounding journey, and we’re here if you ever need anything!

Best,
Leaps and Rebounds Team

Rated 4 out of 5 stars

4 stars for the screw on legs and…

4 stars for the screw on legs and having to put all the bungees on when you put it together. It would be great if you could do a foldable leg, but not screw on. I have LVP flooring and you have to make sure the legs are fully secure every time you jump. That being said, the bounce is great!

September 6, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you for your thoughtful feedback! We really appreciate you highlighting both what you love and where we can improve.

We completely understand your thoughts on the screw-on legs and assembly process. Foldable legs are a great suggestion. We’ve explored that design, but safety concerns have kept us from releasing it so far. That said, we’re actively working on solutions that prioritize both convenience and safety.

We're so glad to hear you're enjoying the bounce! If you ever have questions about setup or using the rebounder on LVP flooring, our team is always here to help.

Thanks again for choosing Leaps & Rebounds!

Best,
Leaps and Rebounds Team

Rated 4 out of 5 stars

Hassle Free Experience

The 30 day trial
The easy return
Great Customer service
I just wish we loved the feel of the bounce more. Thank You

September 5, 2025
Leaps and Rebounds logo

Reply from Leaps and Rebounds

Thank you for your honest feedback! We're glad to hear you had a smooth experience with our trial, return process, and customer service, that means a lot to us.

We’re sorry to hear the bounce didn’t quite meet your expectations. Everyone’s preferences are a bit different, and we truly appreciate you giving us a try. If you ever decide to revisit rebounding, we’d love to help you find the right fit.

Thank you again!

Best,
Leaps and Rebounds Team

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