Leaps and Rebounds Reviews 88

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express their love for the product, highlighting its high quality and sturdy construction, often noting its quiet operation and excellent bounce. Reviewers also find the product easy to assemble, and appreciate the thoughtful design features like the cover over the bungees for safety and the ability to unscrew legs for storage. The customer service is frequently praised for being responsive, helpful, and informative, with many people satisfied with the warranty and overall support. However, some customers also noted issues with product durability, experiencing broken parts or ripped mats within a few months to a year and a half of use. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, particularly regarding warranty claims or incorrect product shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality design, ease of assembly,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the product's durability and sturdy... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of assembly and installation... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, great,... See more

Warranty

Customers had positive experiences with warranty, often citing it as a key reason for their purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the frame together and attaching the bungees was relatively easy considering the fact that I'm not that good at putting things together. The instructions were helpful. This rebounder is fi... See more

Company replied

Rated 5 out of 5 stars

Im a 61 years old woman and I go to my YouTube video for beginners and what a work out get tried quickly since I haven't worked out in years . I only used for 2 weeks I try to do 3 times a week maybe... See more

Company replied

Rated 5 out of 5 stars

I bought this cover for a 48" rebounder of a different brand and it still fits perfectly. It's clearly of high quality, my cats love to lay and play on it, but most importantly, it helps my rebounder... See more

Company replied

Rated 5 out of 5 stars

I have been very pleased with Leaps & Rebounds rebounder and their customer service as well. One of the mat supports had broken off after a year and a half of daily rebounding. I emailed L&P customer... See more

Company replied


Company details

  1. #5 of 32 best companies in Fitness Equipment Store
  2. #6 of 15 best companies in Physical Fitness Program
  3. #33 of 77 best companies in Sporting Goods Store

Written by the company

Leaps & Rebounds is a premium brand dedicated to creating high-quality rebounders for fitness enthusiasts of all levels. Our mission is to deliver innovative, durable, and effective fitness solutions that transform workouts into enjoyable, full-body experiences. Since our launch, we've helped countless customers discover the health benefits of rebounding, including improved cardio, strength, balance, and lymphatic health.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Just purchased it and it's great

Just purchased it and it's great! We shall see in a couple of months it's durability. ❤️

September 2, 2025
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Reply from Leaps and Rebounds

Thanks so much for your purchase and kind words! We’re glad you’re enjoying it so far and confident it’ll hold up strong for the long haul. If you ever need anything, we’re just a message away! ❤️

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

My first time purchasing a rebounder

My first time purchasing a rebounder. I have no regrets with this product. It bounces nicely. It came packaged well and was easy to put together.

September 2, 2025
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Reply from Leaps and Rebounds

Thank you for your review! We’re so glad your first rebounder experience has been a great one. It’s awesome to hear the bounce feels good, setup was easy, and everything arrived in perfect condition.

Welcome to the Leaps & Rebounds community, we’re thrilled to have you!

Best,
Leaps and Rebounds Team

Rated 1 out of 5 stars

Your customer support team needs to…

Your customer support team needs to slow down and carefully read and view the report and photos we provided regarding a serious safety concern.

The elastic bands and how they are failing so quickly, less than 30 days and when they do fail and come a part they do so as and launch the metal clips across our room, with the last band breaking today and the metal clip flying into my face sitting about 10 feet away.

While we certainly appreciated the companies offer for a replacement mat, we never indicated a problem with the mat in our report or the photos we provided and my 11 year old daughter continues to have to wait even longer as we l have to send additional emails now to reexplain to customer care the issue for a product we have not yet owned for even 30 days and is now completely un-usable

We do not feel the company is taking the report serious enough or at all as we hope to bring awareness to a potential quality issue that if not corrected can cause other users and anyone with in range to get seriously injured if stuck with the flying metal pieces from the clips used to bind the ends of the bands together.

August 3, 2025
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Reply from Leaps and Rebounds

Thank you for bringing this to our attention Dennis, and we want to start by sincerely apologizing for the experience you’ve had. :(

We’ve reviewed your message and understand that this is not just a product concern, but a serious safety issue. The fact that a metal clip launched and struck you is deeply concerning, and we absolutely take this situation seriously.

We’re also SORRY for the miscommunication regarding the replacement part. After reviewing the details of your report and photos again, it’s clear that the issue is with the bungee cords and not the mat, and we understand how frustrating it must be to repeat yourself when your daughter is left without a usable product. That’s on us, and we’re addressing it immediately.

Our team is now actively investigating this incident to assess any potential quality control issues with the bungee cord design. We want to ensure this doesn’t happen to you or any other customer again. In the meantime, we will prioritize sending the correct replacement parts and follow up directly to confirm shipping details and next steps.

Your feedback is incredibly valuable, and we truly appreciate you raising this concern, not just for your own experience, but for the safety of our wider community. We’ll be in touch shortly to make this right.

Best regards,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Need a part replacement- order process…

Need a part replacement- order process is simple and my part arrived quickly!

August 8, 2025
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Reply from Leaps and Rebounds

Thanks for the great feedback! We’re happy to hear the replacement process was smooth and that your part arrived quickly. We’re always here to keep you bouncing with ease!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

My clients love how much easier it is…

My clients love how much easier it is to jump on with the bungies.
I like it because it's more quiet that the spring trampoline.

August 3, 2025
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Reply from Leaps and Rebounds

Thank you for sharing your experience! We’re so glad to hear your clients are loving the smooth bounce with the bungees, and that you’re enjoying the quieter performance compared to spring trampolines. That’s exactly what we aim for an easier, more enjoyable workout all around!

We truly appreciate your support!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

The quality of this product is amazing

The quality of this product is amazing. I don't think it could be made any better. Putting it together took me about 30 minutes, and I'm 83 years old. It was easy, once I got the first couple of bungees attached. Customer service was very responsive and informative about my delivery. It is lots of fun to bounce on it!

July 6, 2025
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Reply from Leaps and Rebounds

Thank you so much for your wonderful review! We’re truly inspired by your experience, assembling your rebounder at 83 and enjoying every bounce is incredible! We're also happy to hear our customer service was helpful and that the quality met your expectations.

Wishing you many fun and energizing sessions ahead!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Healthy exercise

Well constructed and easy to use.

July 5, 2025
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Reply from Leaps and Rebounds

Hi there,

Thank you for the great feedback! We're happy to hear you found the rebounder well constructed and easy to use. We appreciate your support!

Best,
Leaps and Rebounds Team

Rated 4 out of 5 stars

This is a good mid range rebounder and…

This is a good mid range rebounder and the customer service is good.

July 5, 2025
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Reply from Leaps and Rebounds

Thank you for the kind words! We're glad you're enjoying your rebounder and that our customer service met your expectations. Your feedback means a lot to us!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Easy to assemble / Good bounce

Putting the frame together and attaching the bungees was relatively easy considering the fact that I'm not that good at putting things together. The instructions were helpful.

This rebounder is firm and has a very good bounce. I'm about 120 lbs and 4'11" short (haha). Unlike other types of workouts, I look forward to rebounding so I tend to make an extra effort to get it in my nightly routine even if it's late.

July 5, 2025
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Reply from Leaps and Rebounds

Thank you for the fun and thoughtful review! We’re so glad the setup went smoothly and that the instructions were helpful, especially since assembling things isn’t your favorite task! 😊

It’s wonderful to hear how much you’re enjoying the bounce and that rebounding has become something you actually look forward to. That’s exactly what we hope for!

Thanks for being part of the Leaps & Rebounds community, we appreciate you!

Best
Leaps and Rebounds Team

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Rated 5 out of 5 stars

I love my new pink rebounder

This rebounder was very easy to put together. I am a female in my late 50’s and I did it by myself in minutes. It gives me a great workout without hurting my joints. I had an older spring mini trampoline before I bought this one from Leaps and Rebounds and this one is so much better in every way. This rebounder makes working out fun. I love all the color and size options too.

July 2, 2025
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Reply from Leaps and Rebounds

Thank you so much for your wonderful review! We’re so glad to hear that setup was quick and easy, and that your new rebounder is giving you a fun, joint-friendly workout. It’s great to know it’s been a big upgrade from your old spring trampoline and that you’re loving the color and size options too!

We truly appreciate your support and love having you in the Leaps & Rebounds community!

Best,
Leaps and Rebounds Team

Rated 1 out of 5 stars

Poor Execution & Customer Service

I ordered a rebounder and a stability bar but only received the stability bar. After emailing customer service they responded by saying the rebounder was on backorder. So they only informed me of this after I reached out to them and they were basically going to just not ship me anything for potentially months and months as they stated they didn't have an estimated date. I ended up returning the stability bar as I didn't want to get stuck with a useless stability bar without a rebounder. My question is why would they even send me the stability bar out knowing that they didn't have the rebounder? They wasted my time and theirs along with shipping and return shipping costs. When I asked customer service if they would honor the sale price that I had for my purchase later once everything was back in stock they declined. I won't likely be a Leaps & Rebounds customer at this point.

July 2, 2025
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Reply from Leaps and Rebounds

We’re truly sorry for the experience you had with your recent order. We’ve checked the details of your order, and at the time of your purchase, our American Tough Rebounder had just sold out. It was a limited edition product that ran out much faster than expected, and unfortunately, some orders including yours were affected before our system could reflect the stock status in real time.

We understand how frustrating it was to only receive the stability bar without advance notice about the backorder, and we agree this should have been communicated to you proactively. We're working on improving that part of our process to avoid situations like this moving forward.

While we weren’t able to honor the previous sale price at that time, we truly appreciate your support and feedback. The good news is: we are planning to bring back the American Limited Edition rebounder soon. We’d love to keep you posted when it's available hopefully with a special offer as a thank you for your patience and understanding.

Again, we’re sorry for the inconvenience and disappointment. We value your time and hope to have the opportunity to earn back your trust.

Best regards,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Rebounding

Love the rebounder, rebounding has many health benefits and it's fun. Doesn't feel like exercise! Chose this one because the price was right and it came with a lifetime warranty. Pretty easy to put together also.

May 2, 2025
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Reply from Leaps and Rebounds

Thank you for your kind words! We're so glad you're loving your rebounder and enjoying all the fun (and health benefits) that come with it. It’s great to hear the price, lifetime warranty, and easy setup all made it the right choice for you.

We’re grateful to have you as part of the Leaps & Rebounds community!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

So far so good

So far so good. The mat is very sturdy. Not as bouncy. But, I need a little more stability. Will see as time goes. Assembly was not too bad after watching a YouTube video of someone else assembling it.

June 4, 2025
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Reply from Leaps and Rebounds

Thank you for your honest feedback! We’re glad to hear the mat feels sturdy and that the assembly went smoothly with the help of a YouTube video. As you get more familiar with it, we hope it continues to meet your needs and support your fitness goals.

If you ever need tips on adjusting the bounce or adding more stability, our team is always here to help!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

Quality design and best price & warranty out there...

The rebounder was promptly shipped to me and I was able to put it together from the box in less than 40 minutes. I was exercising on it right after I got it. The rebounder I purchased is a quality design and the warranty on it adds value to what I paid for it. I later purchased a pair of socks from Leaps and Rebounds which I now use every time I am on the rebounder. I started using a steel spring rebounder in 1996, and this is first one that I have owned with elastic bands. I appreciate the patented design that is used to hold the elastic bands of my new Leaps and Bounds rebounder. I use it nearly every day for at least 30 minutes and I have definitely noticed the difference I was looking for. I did a lot of online researching before I finally invested in the rebounder that I bought from Leaps and Rebounds. I am very confident that I made the correct choice and I do recommend this company.

June 2, 2025
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Reply from Leaps and Rebounds

Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that your rebounder arrived quickly, was easy to assemble, and has become a valuable part of your daily routine. It’s especially meaningful coming from someone with so much experience in rebounding—your confidence in our design and quality means the world to us.

We’re also glad you’re enjoying the socks—they make a great companion to every session! Thank you for your support and for recommending Leaps & Rebounds. We’re honored to be part of your wellness journey.

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Website was easy to use

Website was easy to use. It came on time and in good order, easy to put together excellent product. They always stayed in communication with me, didn't have any issues at all.

June 1, 2025
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Reply from Leaps and Rebounds

Thank you for the wonderful feedback! We're so glad to hear the entire experience—from ordering to setup—was smooth and hassle-free. It’s great to know our team kept you informed along the way, and that you're enjoying the product!

We truly appreciate your support!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

I love this trampoline

I love this trampoline! Such a breeze to put together. It is huge (I bought 48) so if you are limited you might consider the smaller. I have the space and it’s perfect. Quickly delivered. The first one I ordered was delayed forever so I cancelled and reordered but it was worth the wait!

June 3, 2025
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Reply from Leaps and Rebounds

Thank you for the great review! We’re so glad to hear you're loving your 48" rebounder and that setup was quick and easy. We appreciate your patience through the initial delay—it means a lot to us. Sounds like the second time was the charm, and we’re happy it turned out to be the perfect fit for your space!

Thanks again for choosing Leaps & Rebounds!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

A happy customer

The service was prompt. The rebounder was in perfect condition. It is stable and quiet to jump on. There are SO many ways to vary a low impact workout.

June 2, 2025
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Reply from Leaps and Rebounds

Hi Tonia
Thank you for the great feedback! We’re so glad to hear your rebounder arrived in perfect condition and that you're enjoying its stability and quiet bounce. It’s true—there are so many fun and effective ways to switch up a low-impact workout!

We appreciate your support and are happy to have you in the Leaps & Rebounds community!

Best,
Leaps and Rebounds Team

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Rated 5 out of 5 stars

Great Product For A Great Activity!!

I'm a newbie to rebounding. I've had my Leaps and Rebounds 48 inch rebounder for a month now, and have been using it just about every day. So far, it's been great!! It came quickly, was relatively easy to assemble, and it's a very well made product. I did my homework before making the purchase. I was initally going to buy a much cheaper one, having never used one before and unsure how much I would enjoy using it. I ended up going with this one based on the great reviews on it, and the bad reviews on the "cheap" one. The 15% holiday discount that was offered gave me the final push I needed to justify spending the money, and the lifetime warranty is an added bonus. I'm glad I got this, and I have no regrets.

I've been having so much fun using this, I found a bunch of great rebounding videos online to choose from each day for my workout. My only regret is that I didn't discover rebounding sooner. I'm a veteran of all sorts of workouts, but somehow, I missed this one. Better late than never, and I intend to use this for a long time!!!

May 6, 2025
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Reply from Leaps and Rebounds

Thank you so much for taking the time to share your story! We absolutely loved reading how you discovered rebounding and chose Leaps & Rebounds. It’s wonderful to hear your rebounder arrived quickly, was easy to put together, and has become such an enjoyable part of your daily routine.

You’re right—better late than never! We’re thrilled you’re having so much fun with it and feeling confident in your choice. Here’s to many more great workouts ahead!

Best,
Leaps and Rebounds Team

Rated 5 out of 5 stars

Love it

Quick shipping! The rebounder is great! Highly recommend

May 5, 2025
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Reply from Leaps and Rebounds

Thank you so much for your review! We’re glad your rebounder arrived quickly and that you’re enjoying it. We appreciate the recommendation!

Best
Leaps and Rebounds Team

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