Early in my lease but emails aren’t answered quickly and the first payment due doesn’t match the agreement, it doesn’t inspire confidence going forward. No phone number either.
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Review summary
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What people talk about most
Reviews shaping this summary
Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reaso... See more
Company replied
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle wor... See more
Company replied
3.4
Average
354 reviews
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Quick and efficient response to email…
Quick and efficient response to email queries! Having worked with many leasing companies, it’s truly refreshing to experience such prompt and professional communication.
January 2, 2026
Unprompted review
Reply from Leasys UK
Hello Jacqui,
Thank you for your feedback. We’re glad to hear that you had a positive experience with us. If you need any assistance or have further queries, please email operations.uk@leasys.com and our team will be happy to help.
All the best,
Leasys UK
I dealt with a lady by the name of…Elizabeth Smith
I dealt with a lady by the name of Elizabeth Smith who, from the outset was very friendly yet extremely professional in the way she guided me through extension process for my car.
All the relevant paperwork came through quickly and we were able to finalise everything within a few days despite the Christmas shutdown about to start.
Elizabeth is indeed a credit to your company and I would only hope there were more Elizabeth's out there to help make business in general move more smoothly.
December 17, 2025
Unprompted review
Reply from Leasys UK
Hello Phillip,
Thank you for sharing your feedback. We’re delighted to hear that the process was handled efficiently and met your expectations. If you require any further assistance, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
David Gensburg at Stellantis Birmingham…
David Gensburg at Stellantis Birmingham was exceptionally helpful and made the process seamless and stress free.
December 16, 2025
Unprompted review
Reply from Leasys UK
Hello Jane,
Thank you for sharing your feedback. We’re pleased to hear the process was smooth. If you have any queries in the future, please email our Customer Care team at operations.uk@leasys.com.
All the best,
Leasys UK
I experienced amazing service from…
I experienced amazing service from Emily. Very transparent and attentive to the deal I wanted.
November 3, 2025
Unprompted review
Reply from Leasys UK
Hello Naweed,
Thank you for your feedback. We’re delighted to hear that the service met your expectations and that the team was able to provide the clarity and attention you were looking for. Delivering a straightforward and supportive experience is always our priority.
If you have any queries in future, please don’t hesitate to contact our Customer Care team via operations.uk@leasys.com.
All the best,
Leasys UK
Very easy process compared to other…
Very easy process compared to other companies I have dealt with.
December 8, 2025
Unprompted review
Reply from Leasys UK
Hello Mr Johnston,
Thank you for your positive feedback. We’re glad the process was straightforward for you. If you need any assistance, please email our team at operations.uk@leasys.com. Thanks for choosing Leasys.
All the best,
Leasys UK
Confusing experience so far
Haven’t heard from anyone can’t log on to info you sent, car is missing mats I’ve had to chase and still not got them, car came with engine management light on and I have an invoice but don’t know where to pay it, confused
November 28, 2025
Unprompted review
Reply from Leasys UK
Hello Neil,
Thank you for your feedback. A member of our team will be in touch with you shortly to discuss the best next steps and ensure everything is handled appropriately. Please rest assured that we are committed to supporting you throughout this process.
Thanks for your patience and cooperation.
Leasys UK
Rang today with a query and spoke to…
Rang today with a query and spoke to Subhan. What a nice and polite representative. He handled my query professionally and reassured me it would be sorted. I’d definitely recommend Leasys — I’ve had a great experience with them, both during the process and now with this follow-up query as well.
December 5, 2025
Unprompted review
Reply from Leasys UK
Hello Usman,
Thank you for sharing your experience. We’re pleased to hear your query was handled professionally and that you’ve had a positive experience with Leasys. If you require any assistance in the future, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Do not use
I would give this company 0 stars if I could. The lease started off great however I have had nothing but problems with the car. The latest been needing a new engine on an 18 month old car. Least have been unhelpful not replied to emails rude staff on the phone.
Please read the bad reviews and believe them. I cannot wait till this contract is up.
December 2, 2025
Unprompted review
Reply from Leasys UK
Hello Jayne,
Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please be assured that your case is currently in hand with our team, and they are working to address it. If you need to provide any additional details, you can reach us at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Great support from the team from start…
Great support from the team from start to finish!
December 4, 2025
Unprompted review
Reply from Leasys UK
Hello Callum,
Thank you for your feedback. We are pleased to have supported you throughout the process. If you need any assistance, please do not hesitate to contact our team at operations.uk@leasys.com. Thank you for choosing Leasys.
All the best,
Leasys UK
Fantastic to deal with
Fantastic to deal with, Alex always helpful, no issues at all, highly recommended
December 4, 2025
Reply from Leasys UK
Hello,
Thank you for your review. We’re glad to hear everything went smoothly and appreciate your recommendation. If you need any assistance in the future, please email our team at operations.uk@leasys.com.
All the best,
Leasys UK
Clear comms was the most useful aspect…
Clear comms was the most useful aspect of the negotiation. Quick process got me the car I wanted. Delivered to my door. Perfect...
November 14, 2025
Unprompted review
Reply from Leasys UK
Hello Paul,
Thank you for your review. We’re pleased to hear the process met your expectations. If you have any queries in the future, please email our team at operations.uk@leasys.com. Thanks for choosing Leasys.
All the best,
Leasys UK
After my car went back in excellent…
After my car went back in excellent condition i got an email from them asking me for £207 for damage to wheels.I contacted them about this and was told the wheels has a small amount of corrosion on them which i have no control of, but they still wanted me to pay this amount which i have refused.Aviod this company as they are just out to make money from you.
December 1, 2025
Unprompted review
Reply from Leasys UK
Hello Chris,
Thank you for sharing your feedback. We follow BVRLA guidelines for fair wear and tear when assessing any end-of-contract damage charges. They provide an industry-standard framework to ensure assessments are consistent, impartial, and transparent across all leasing companies.
If you require any guidance or clarification, please contact our Customer Care team at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Appears to be an ongoing issue with…
Appears to be an ongoing issue with Finance department. This is now the 3rd time that problems have arisen with direct debit. Any communications with the Company is a lengthy process as correspondence takes a considerable timescale on replies or acknowledgement. Have not had a great experience with the company, having used Lease for years now this has got to be my worst experience with the Finance side.
November 24, 2025
Unprompted review
Reply from Leasys UK
Hello Anne-Marie,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Please email collections.uk@leasys.com directly with your details for an update on your account. For all other queries, contact our Customer Care team at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Leasing a car made much simpler. Hatsoff
I was initially held back by the idea of leasing a car due to the stories I had heard, especially since this was my first time leasing. However, leasing a car was made incredibly easy by Leasys and their team. The support they provided throughout my leasing period was truly astounding, and every member I interacted with was helpful and supportive.
This is the only service I have received in the UK without any issues. They never troubled me with anything, and every concern I raised was resolved in the very first call or email. I can confidently say they went above and beyond to make my experience exceptional.
At the end of my lease, during the final inspection, there were a few issues that I discussed with a team member named Arun. He resolved everything, and I didn’t have to pay a penny extra when handing over the car.
I would highly recommend Leasys to anyone who wants a smooth, hassle-free experience. Brilliant work, team!
November 28, 2025
Unprompted review
Reply from Leasys UK
Hello Manuel,
Thank you for sharing your feedback. We’re pleased to hear that your leasing experience was smooth and hassle-free, and that our team provided the support you needed throughout the process. If you have any queries in the future, please do not hesitate to contact our team at operations.uk@leasys.com. Thank you for choosing Leasys.
All the best,
Leasys UK
Bad customer service
Been trying for days to make a payment through their dedicated payment line. Total minutes spent waiting over 3 days totals 267 over 5 calls. Given up with them. If its this hard to pay them what are they like for other stuff. Give this company a miss, is my advise.
December 2, 2025
Unprompted review
Reply from Leasys UK
Hello Andrew,
Thank you for taking the time to share your experience. We apologise for any inconvenience caused. Our phone lines can occasionally experience high call volumes, which may result in longer waiting times.
To ensure we assist you promptly, please email your details to collections.uk@leasys.com with a request for a call back. A member of our team will be happy to reach out directly.
Thanks for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello Ian,
Thank you for sharing your feedback. We’re delighted to hear you had a positive experience with us. If you ever need assistance in the future, please feel free to reach out to our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Seamless car leasing
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints.
Maintenance was always booked at main dealer and was always seamless. Tyre replacement was done promptly and fairly. Leasys service team were always friendly and helpful on the phone.
Having heard horror stories about return charges i was honestly quite scared, but the inspection (not done by Leasys but by a third party company Manheim) was fair.
Would recommend.
September 27, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for sharing your experience. It’s great to hear everything ran smoothly and that our processes met your expectations. If you ever need support in the future, you can reach us at operations.uk@leasys.com. Our team will be happy to assist.
All the best,
Leasys UK
Arun Unes; The man, The legend
After breaking down I was told my Peugeot that I would have to wait 2 months before my car could be booked into the garage for repair and that I would only be eligible for a courtesy car once it has been booked in and diagnostic had been done. With my wife being 8 months pregnant my appeal for them to consider my circumstances fell on deaf ears and I received no support or feedback from them whatsoever.
Enter Arun Unes from Leasys. He heard my difficult circumstances and sprang into action, going WAY beyond his call of duty to not only book my car in asap but also get me a courtesy car within days of mine being booked into the garage. At a time when this country’s customer service has taken a nose-dive, Arun is a beacon of light, he listened and cared and did everything in his power to help. He went out of his way to fight for what was rightfully owed to me and for that I am infinitely thankful to him. He truly is a role model for customer service agents. Thank you Arun.
November 14, 2025
Unprompted review
Reply from Leasys UK
Hello Farhaan,
Thank you for sharing your experience. We understand how stressful unexpected situations can be, especially with personal circumstances involved, and we’re glad our team was able to step in and provide the support you needed.
If you need any assistance in the future, please contact us at operations.uk@leasys.com. We’ll be ready to help
All the best,
Leasys UK
Lack of Support During Vehicle Breakdown
My recent experience has been disappointing. My car broke down and is currently non-operational. Roadside assistance confirmed it needs repair, but the earliest available appointment is 20 January 2026, leaving me without a vehicle for nearly two months.
I contacted the Peugeot and but no one has reached out to assist further. Additionally, I have not received any help in arranging a courtesy car, which has caused significant inconvenience.
November 20, 2025
Unprompted review
Reply from Leasys UK
Hello Mr. Gundol,
Thank you for sharing your feedback. We understand how challenging this situation can be and appreciate you bringing it to our attention. A member of our Resolutions team will reach out to you directly.
Thanks for your patience and cooperation.
Leasys UK
The whole process was very easy
The whole process was very easy, staff very helpful, and super quick delivery
November 20, 2025
Unprompted review
Reply from Leasys UK
Hello Julie,
Thank you for your feedback. We’re glad the process was straightforward and that the team provided the support needed for a smooth experience.
If you have any queries in future please don’t hesitate to contact our team via operations.uk@leasys.com.
All the best,
Leasys UK
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