My experience with the leasing broker was super, every question answered. However, dealer did not keep original delevery date. I had no contact with Leasys at this stage - Lease broker messaged me we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle wor... See more
Company replied
Easy to talk to. Understanding of my personal problems and acted very quickly to help me with everything. I must say Zaynah could not have been anything but compassionate about jy situation. Also Laur... See more
Company replied
3.5
Average
360 reviews
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Bad customer service
Been trying for days to make a payment through their dedicated payment line. Total minutes spent waiting over 3 days totals 267 over 5 calls. Given up with them. If its this hard to pay them what are they like for other stuff. Give this company a miss, is my advise.
December 2, 2025
Unprompted review
Reply from Leasys UK
Hello Andrew,
Thank you for taking the time to share your experience. We apologise for any inconvenience caused. Our phone lines can occasionally experience high call volumes, which may result in longer waiting times.
To ensure we assist you promptly, please email your details to collections.uk@leasys.com with a request for a call back. A member of our team will be happy to reach out directly.
Thanks for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello Ian,
Thank you for sharing your feedback. We’re delighted to hear you had a positive experience with us. If you ever need assistance in the future, please feel free to reach out to our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Seamless car leasing
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints.
Maintenance was always booked at main dealer and was always seamless. Tyre replacement was done promptly and fairly. Leasys service team were always friendly and helpful on the phone.
Having heard horror stories about return charges i was honestly quite scared, but the inspection (not done by Leasys but by a third party company Manheim) was fair.
Would recommend.
September 27, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for sharing your experience. It’s great to hear everything ran smoothly and that our processes met your expectations. If you ever need support in the future, you can reach us at operations.uk@leasys.com. Our team will be happy to assist.
All the best,
Leasys UK
Arun Unes; The man, The legend
After breaking down I was told my Peugeot that I would have to wait 2 months before my car could be booked into the garage for repair and that I would only be eligible for a courtesy car once it has been booked in and diagnostic had been done. With my wife being 8 months pregnant my appeal for them to consider my circumstances fell on deaf ears and I received no support or feedback from them whatsoever.
Enter Arun Unes from Leasys. He heard my difficult circumstances and sprang into action, going WAY beyond his call of duty to not only book my car in asap but also get me a courtesy car within days of mine being booked into the garage. At a time when this country’s customer service has taken a nose-dive, Arun is a beacon of light, he listened and cared and did everything in his power to help. He went out of his way to fight for what was rightfully owed to me and for that I am infinitely thankful to him. He truly is a role model for customer service agents. Thank you Arun.
November 14, 2025
Unprompted review
Reply from Leasys UK
Hello Farhaan,
Thank you for sharing your experience. We understand how stressful unexpected situations can be, especially with personal circumstances involved, and we’re glad our team was able to step in and provide the support you needed.
If you need any assistance in the future, please contact us at operations.uk@leasys.com. We’ll be ready to help
All the best,
Leasys UK
Lack of Support During Vehicle Breakdown
My recent experience has been disappointing. My car broke down and is currently non-operational. Roadside assistance confirmed it needs repair, but the earliest available appointment is 20 January 2026, leaving me without a vehicle for nearly two months.
I contacted the Peugeot and but no one has reached out to assist further. Additionally, I have not received any help in arranging a courtesy car, which has caused significant inconvenience.
November 20, 2025
Unprompted review
Reply from Leasys UK
Hello Mr. Gundol,
Thank you for sharing your feedback. We understand how challenging this situation can be and appreciate you bringing it to our attention. A member of our Resolutions team will reach out to you directly.
Thanks for your patience and cooperation.
Leasys UK
The whole process was very easy
The whole process was very easy, staff very helpful, and super quick delivery
November 20, 2025
Unprompted review
Reply from Leasys UK
Hello Julie,
Thank you for your feedback. We’re glad the process was straightforward and that the team provided the support needed for a smooth experience.
If you have any queries in future please don’t hesitate to contact our team via operations.uk@leasys.com.
All the best,
Leasys UK
5* Service, excellent communication!
What a pleasure it was doing this simple transaction. Quick, polite communication. Upfront costs, no ‘grey’ areas - or misleading information. I asked direct questions and they gave honest, reasonable answers to which I made constructive decisions. Harvin was a joy to communicate with! Thank you!
November 25, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback. We’re pleased to know the process met expectations. If you have any queries in future please don’t hesitate to contact our team via operations.uk@leasys.com.
All the best,
Leasys UK
Extended contract
I had a great experience working with Elizabeth Smith while extending my vehicle lease. She was very knowledgeable, efficient, and guided me through each step with clarity and professionalism. I really appreciated how smooth and stress-free she made the entire process.
November 25, 2025
Unprompted review
Reply from Leasys UK
Hello Martin,
Thank you for your feedback. We’re glad the extension process met your expectations and was handled efficiently by our team. For any future queries, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great car - disappointing experience
The car I received is beautiful and the lease cost is exceptional. The car was unfortunately delivered with some damages. My broker has raised this with leasys, and 4 days on there is no sign of a plan to fix the issues. A shame, as otherwise the experience has been excellent.
November 17, 2025
Unprompted review
Reply from Leasys UK
Hello Alan,
Thank you for sharing your feedback. We’re pleased to hear you’re happy with the car and the lease terms. We’ve checked our records and have not been able to locate any email regarding this matter. Please forward the details to operations.uk@leasys.com so our team can review the case and assist further.
Thanks for your patience and cooperation.
Leasys UK
Lease car from Leaseys
Recently took possession of lease car funded by Leaseys. The whole process was straightforward and uncomplicated.
October 30, 2025
Unprompted review
Reply from Leasys UK
Hello John,
Thank you for your review. We’re pleased to hear everything went smoothly. For any future assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Easily contactable and kept me updated…
Easily contactable and kept me updated when necessary.
November 14, 2025
Reply from Leasys UK
Hello Robert,
Thank you for your review. Should you require any assistance in the future, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
A really simple process from start to…
A really simple process from start to finish would definitely recommend
November 12, 2025
Unprompted review
Reply from Leasys UK
Hello Andrew,
Thank you for recommending us. We appreciate your positive feedback and are glad the process was simple and efficient. If you need any assistance in the future, please contact our team at operations.uk@leasys.com. We are here to help!
All the best,
Leasys UK
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely…
⭐️⭐️⭐️⭐️⭐️ Andy Pickles was absolutely fantastic from start to finish. His professionalism, knowledge, and genuine care made the whole process of getting my new electric vehicle completely stress-free. Nothing was ever too much trouble—he took the time to answer all my questions clearly, guided me through every step, and went above and beyond to ensure I felt confident in my decision.
What really stood out was Andy’s dedication; he didn’t just help me find the right car, he made sure the entire experience was smooth, enjoyable, and tailored to my needs. It’s rare to come across someone who combines expertise with such a personal touch, but Andy managed both effortlessly.
I couldn’t be happier with the service I received, and I would wholeheartedly recommend Andy to anyone looking for an electric vehicle. He turned what could have been a daunting process into something exciting and straightforward. Thank you, Andy, for going the extra mile!
October 28, 2025
Unprompted review
Reply from Leasys UK
Hello Emily,
Thank you for sharing your feedback. We’re delighted to hear about your positive experience and that the process was smooth and stress-free. If you ever need any assistance in the future, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great experience so far car delivered…
Great experience so far car delivered on time and the process was easy.
October 29, 2025
Unprompted review
Reply from Leasys UK
Hello Mr. Davies,
Thanks for your review. Great to hear your car was delivered on time and the process felt easy. We’re delighted everything went smoothly. If you need any assistance in the future, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello Brian,
Thanks for sharing your feedback. We’re pleased to hear our team made a positive impression. If you ever need help, you can reach our team at operations.uk@leasys.com
All the best,
Leasys UK
Reply from Leasys UK
Hello John,
Thank you for your feedback. We're pleased to hear that you have had a positive experience. We appreciate you taking the time to leave us a review.
If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
All the best,
Leasys UK
Wouldn't bother
Wouldn't bother. Archaic verification processes, hard to deal with, apparently cannot read & see a clear signature on a piece of paper.
Avoid.
October 31, 2025
Unprompted review
Reply from Leasys UK
Hello Kieron,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We aim to ensure our processes are clear and accessible, and we appreciate all input that helps us improve.
Your comments have been noted and will be shared with the relevant team for review. If you have any queries, please don’t hesitate to contact our team at operations.uk@leasys.com
Thanks for your patience and cooperation.
Leasys UK
I’ve sent 5 emails now
I’ve sent 5 emails now, 5th one today - first one dating back to 5th August and the underlying issue still unresolved from early this year (2025). Public reviews get responses yet emails don’t apparently. Don't be blinded by this company publicly in their responses. They had another trust pilot setup which rated under 2 star. This is a new trust pilot setup, let’s see what happens to those stars as time goes on, it’ll be interesting to watch. I’m still waiting for a response to my email.
October 31, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your review. We acknowledge your continued efforts to engage with our team and understand the concerns you've raised. A member of our team will be in contact shortly with an update.
We remain committed to addressing all customer queries. We appreciate your patience while this matter is reviewed.
Thanks for your patience and cooperation.
Leasys UK
This is my second personal lease car…
This is my second personal lease car from Leasys. As with the first lease everything went smoothly kept upto date and staff very helpful. The main thing is they answer the phone !
October 28, 2025
Reply from Leasys UK
Hello Pete,
Thank you for taking the time to share your experience. We're really pleased to hear that everything went smoothly with your lease and that our team was able to support you effectively.
Should you need anything in the future, feel free to reach out to our team directly at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
Dreadful company
Dreadful company. Ongoing issues since early 2025 regarding my bank details being leaked to another customer and then regarding early termination - more delays and no solutions. Have emailed solutions regarding a settlement dating back to the 5th August it’s now 22nd October and I’ve not heard anything - 4 emails have been sent. There’s busy… there’s ignorant and poor customer service…. Then there’s Leasys, who take that to a whole new level. Cars waiting to be collected. Still waiting for a response. I would avoid this company, have had much better experiences elsewhere. Dont give them your hard earned money.
October 22, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced and appreciate you bringing this to our attention. Please be assured that your concerns are important to us. A member of our team will reach out to you shortly with an update regarding your case.
Thank you for your patience and cooperation.
Leasys UK
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