My experience with the leasing broker was super, every question answered. However, dealer did not keep original delevery date. I had no contact with Leasys at this stage - Lease broker messaged me we... See more
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Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle wor... See more
Company replied
Easy to talk to. Understanding of my personal problems and acted very quickly to help me with everything. I must say Zaynah could not have been anything but compassionate about jy situation. Also Laur... See more
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3.5
Average
360 reviews
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Reply from Leasys UK
Hello Anna,
We really appreciate you taking the time to share your feedback. It’s great to know our team was able to make the process smooth and straightforward for you. Should you need any support in the future, please feel free to contact us at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
very attentive customer service
very attentive customer service! highly recommended.
October 15, 2025
Unprompted review
Reply from Leasys UK
Hello Thomas,
Thank you for your kind feedback. We’re pleased to know that you had a positive experience with our Customer Care team and appreciate your recommendation.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Lease the way ahead
Great service with easy to follow instructions to take you through the whole process. Communication to update you step by step was excellent.
October 8, 2025
Unprompted review
Reply from Leasys UK
Hello David,
Thank you for sharing your positive experience with us.
If you ever need any assistance in the future, please don’t hesitate to contact our team at operations.uk@leasys.com. We’re here to help.
All the best,
Leasys UK
The experience with Ali was fine as he…
The experience with Ali was fine as he sorted the problem quickly. However this has not been my experience when dealing with other members of staff who either were not able to provide me with the necessary information or who promised action which did then not materialise. . Had I been rating those experiences it would have been a no star score.
October 15, 2025
Unprompted review
Reply from Leasys UK
Hello Barbara,
Thank you for taking the time to share your feedback. We’re delighted to hear that your recent experience was positive and that your issue was resolved quickly.
We truly appreciate your honesty about previous interactions, and we understand how important it is for our customers to receive clear and timely support every time. Please know that your comments have been taken on board as we continue working hard to ensure a consistently smooth experience for all our customers.
If you need any assistance, please don’t hesitate to reach out to our team at operations.uk@leasys.com. We’re always here to help.
All the best,
Leasys UK
Very smooth and efficient process from…
Very smooth and efficient process from start to finish. Trouble free and well organised drop off of my new vehicle and its a great drive!
October 7, 2025
Unprompted review
Reply from Leasys UK
Hello Daniel,
Thank you for your feedback! We're so pleased to hear that everything went smoothly and that you're enjoying your new vehicle. If you ever need any assistance or have any questions, our team is always here to help. Just drop us an email at operations.uk@leasys.com and we’ll be happy to support you.
All the best,
Leasys UK
Fantastic experience
Great price, fast communication and friendly staff. Really couldn’t ask for anymore.
October 11, 2025
Unprompted review
Reply from Leasys UK
Hello Paul,
Thank you for your feedback. We're glad to hear you had a positive experience with our team. If you ever need anything, please don’t hesitate to contact us at operations.uk@leasys.com. We're happy to help.
All the best,
Leasys UK
No probs.
From selection to delivery of my car, all went very smoothly.
October 8, 2025
Unprompted review
Reply from Leasys UK
Hello Barry.
Thank you for taking the time to leave a review. We're pleased to hear your experience was handled efficiently and that everything went smoothly.
Should you need any support in the future, our team is here to help. You can reach us directly at operations.uk@leasys.com.
All the best,
Leasys UK
You made the process relatively easy
You made the process relatively easy, and always communicated at every stage
October 7, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback. We're glad everything went smoothly. If you ever need support or have any questions, please feel free to contact our Customer Care team at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
I will never use this company again..
I will never use this company again and will be requesting my next leased vehicle is definitely not through them. Extremely unhelpful customer service. High damage fees for an immaculate 5 year old vehicle being returned (none of the issues were highlighted on the day of inspection) and include a £141 charge for contamination, which from the images you can see if dust/dirt on the roof. No help when querying it, just ask you to complain straight to BVRLA. I had no issues during my actual contract, but the way it has ended has been extremely stressful and I'd advise anyone to think twice. There are much better companies out there including Alphabet and Hitachi who I have had dealing with before and none of the hassle or deception.
October 3, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your end-of-contract experience did not meet your expectations.
Please be assured that all end-of-contract charges are applied in accordance with the British Vehicle Rental and Leasing Association guidelines for fair wear and tear. These industry-standard guidelines are designed to ensure that vehicle assessments are conducted consistently and fairly.
We understand that such matters can be concerning, and we appreciate your comments. If you would like your case to be revisited, we kindly invite you to contact our Customer Care team at operations.uk@leasys.com, who will be happy to review your concerns in more detail.
Thank you again for your feedback. It is valuable in helping us improve our service.
Leasys UK
Think very carefully before Leasing a vehicle from Leasys UK
On a scale of 1(very poor) to 10 (Excellent)
Customer Service score 1 unhelpful and un sympathetic to issues which are out of control of the customer.
Communications score 1 particulary the Collections Dept who prefer to leave the phones on an automated system advising the caller "that due to high demand we are currently unable to respond to your call" e.mails to the dept are ignored of if answered only give information you already know about and fail to answer any questions asked.
In short consider very very carefully before leasing a vehicle from Leasys UK.
I wish I had as if I had I wouldn't now be £10,500.00 out of pocket for a lease which only lasted 7 months.
September 23, 2025
Unprompted review
Reply from Leasys UK
Hello Janet,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
To allow us to look into this matter further and provide appropriate support, we kindly ask that you email our team at operations.uk@leasys.com with the full details of your case. This will help us ensure it reaches the relevant department for review.
We value all feedback as it helps us improve our service, and we hope to have the opportunity to resolve this for you.
Thanks for your patience and cooperation.
Leasys UK
From start to finish everything was…
From start to finish everything was fast and efficient. I was kept informed every step of the way.
September 18, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for taking the time to share your experience. We're glad everything went smoothly. If there is anything we can assist with going forward, our team can be reached at operations.uk@leasys.com and will be happy to help.
All the best,
Leasys UK
Michael was particularly helpful from…
Michael was particularly helpful from start to finish.Great deal and communication was excellent.
September 22, 2025
Unprompted review
Reply from Leasys UK
Hello Nicholas,
Thank you for your feedback. We are pleased to hear that your experience was positive and that communication met your expectations. Should you require any assistance in the future, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
From the initial application for my car…
From the initial application for my car to excellent customer service, where my query was dealt with promptly. I will be staying with Leasys when my two year lease is up and look forward to the same service for my next lease hire car.
September 25, 2025
Reply from Leasys UK
Hello Mr. Willis,
Thank you for your review. We're pleased to hear your experience has been positive from the initial application through to customer support.
We look forward to continuing to support you with your next lease and appreciate your confidence in choosing Leasys again. If you need any assistance in the meantime, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Very professional
Very professional, great service, delivery on time and no issue with the vehicle, the delivery driver was courteous and helpful
September 17, 2025
Unprompted review
Reply from Leasys UK
Hello Terry,
Thank you for your feedback. We're pleased your experience met expectations and that our team delivered a professional service.
If you need any further assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Stay clear
This is a long overdue review, however i think it is my duty to make people aware. STAY CLEAR!!! Charged be an extra £70 a month to extend my lease by 6 months (my husband did his through another company and didn’t have to pay a penny more) they also tried to charge me £1800 for missed services, damages etc etc. they refused to acknowledge the service is did do as it wasn’t with a ‘fiat’ garage (nowhere said i had to use the brand garage for a service) and countless other charges for minor damage which is to be expected after 4 years. Eventually after a lot of back and forth (and them ignoring me for 3 months) i paid half of what they were charging me. Still a ridiculous amount of money. But if theyre trying to do the same to you, keep fighting! They know theyre charges are ridiculous
October 19, 2024
Unprompted review
Reply from Leasys UK
Hello Charlotte,
Thank you for sharing your feedback.
We understand that unexpected charges and pricing changes can be frustrating. Our damage recharges follow the BVRLA Fair Wear & Tear guidelines, which are designed to ensure consistency and fairness across the industry. Servicing requirements are based on manufacturer standards, and we aim to communicate these clearly throughout the lease term.
Regarding lease extension pricing, costs may vary depending on factors such as the age of the vehicle, market conditions, and the terms of the original agreement. These adjustments are standard across the industry and help ensure the lease remains fair and balanced over the extended period.
If you need any further assistance or would like to discuss your case in more detail, please feel free to contact our team at operations.uk@leasys.com.
Thanks for your patience and cooperation.
Leasys UK
Great company
Great company, easy process, nice car.
Would highly recommend
September 17, 2025
Unprompted review
Reply from Leasys UK
Hello Lloyd,
Thank you for your kind words and for recommending us. We’re glad you had a positive experience and are enjoying your car. If you ever need any assistance, please feel free to email our team at operations.uk@leasys.com and we’ll be happy to help.
All the best,
Leasys UK
Great value car leasing, competently executed.
Great value car leasing where almost the entire process was completely remotely which was efficient and easy.
Competently executed by a very nice sales advisor.
All in all very happy with every aspect of the transaction. Thank you
September 6, 2025
Unprompted review
Reply from Leasys UK
Hello Ryan,
Thank you for your kind words. We're really pleased to hear that the process was smooth and that you felt well supported throughout.
If you ever need any assistance or have questions in the future, please feel free to reach out to our team at operations.uk@leasys.com. We're always happy to help.
Enjoy your new car, and thanks again for choosing Leasys!
Leasys UK
Great experience as a new customer with…
Great experience as a new customer with Leasys. Love the car and the customer service team have been so responsive with any communication and queries. Would highly recommend.
September 14, 2025
Unprompted review
Reply from Leasys UK
Hello Shala,
Thank you for sharing your experience. We're really glad to hear you're enjoying the car and that our team has been responsive and helpful.
If you ever need any support, please email us at operations.uk@leasys.com. Our team is always ready to assist.
All the best,
Leasys UK
Sent a damaged car and made me have it…
Sent a damaged car and made me have it threatening I’d be waiting months for another car .
September 10, 2025
Unprompted review
Reply from Leasys UK
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience. To help us look into this further, please email the details to our team at operations.uk@leasys.com. They’ll be able to review the situation more closely and assist you accordingly.
Thanks for your patience and cooperation.
Leasys UK
Very mixed, room for improvement so far
Receiving the car has been good, but it took multiple attempts to work out how to register for your online portal, when I finally did it has no details on how to make a payment and the invoice I’ve received via email (which also has no payment details in) doesn’t appear in my online account. I also sent an email asking for help on making a payment and have had no response in 2 days.
September 11, 2025
Unprompted review
Reply from Leasys UK
Hello Leo,
Thank you for taking the time to share your experience. We truly value your feedback.
A member of our team has now reached out to you directly to help clarify the payment process and support you with your account setup.
If you need any further assistance, please feel free to contact our team at operations.uk@leasys.com. We are here to help.
Thanks for your patience and cooperation.
Leasys UK
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