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Leavetown Reviews 

147
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally clean, spacious accommodations and the highly convenient locations that offer easy access to nearby villages, scenic trails, and bustling town centers. Visitors also deeply appreciate the friendly, supportive staff members who ensure a truly welcoming atmosphere, alongside fantastic property amenities like relaxing hot tubs, saunas, and swimming pools. However, some reviewers were not happy with certain property conditions during their stay. A number of guests experienced dirty rooms, poor maintenance issues, and frustrating inconveniences like broken or missing elevators when traveling with family.

What people talk about most

Location

Consumers find location to be positive, highlighting that the setting offers a quiet atmosphere with easy... See more

Facilities

People report positive experiences with facilities, noting that the units are very clean, feature plenty of... See more

Staff

Customers had positive experiences with staff, frequently highlighting helpful service, responsive hosts, and... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction with the wonderful... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are exceptionally clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spacious, very clean, and perfect for a family stay with plenty of room to relax after a day outdoors. The location was excellent — quiet and convenient, yet still close to Whistler Village. It was ea... See more

Company replied

Rated 5 out of 5 stars

We had a really nice stay here. This cabin offers privacy and convenient access to downtown Banff by bus or walking along trail. Plenty of sleep space with a cozy loft and private bedroom. Easy checki... See more

Company replied

Rated 5 out of 5 stars

We had a really lovely stay at this lodge. It was spotlessly clean, tidy, and thoughtfully laid out, which made it feel welcoming from the moment we arrived. The space worked really well for us as a f... See more

Company replied

Rated 5 out of 5 stars

The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they... See more

Company replied


Company details

  1. Vacation Rental
  2. also in
  3. Bed & Breakfast
  4. Hotel
  5. Lodging
  6. Resort
  7. Short Term Apartment Rental Agency

Written by the company

Finding a great vacation rental should be the easy part of your trip. At Leavetown, it is. We offer thousands of properties across Canada, the USA, the UK, and France, from cozy mountain cabins to beachfront escapes and city apartments worth staying in. Whatever your destination, we have options. We're 100% employee-owned, and it shows. Our guest support team is available 24/7 by phone, email, or chat, made up of real people who are genuinely invested in making your stay great. Not bots. Not a ticketing queue. Actual humans who pick up. Every booking comes with our best price guarantee. Find a better rate elsewhere and we'll match it. Staying longer? Our extended-stay rates make remote work and longer adventures genuinely affordable. Your next trip should be memorable for the right reasons. We make sure of it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(147)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Booking Process with Real Humans behind!

It is exceedingly rare nowadays to book accommodations online and yet still be able to easily speak with real, caring humans on the other side. Thanks Leavetown for an easy booking process and answering my questions about the hot tub!

June 8, 2021
Unprompted review
Leavetown logo

Reply from Leavetown

Dear Emmanuel, thank you so much! Our availability for the customers is a key priority for our business. We are glad you felt comfortable with us during the booking process, and we will be delighted to help you again! Warm wishes, Leavetown

Rated 5 out of 5 stars

Great support during the pandemic.

Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.

October 15, 2020
Unprompted review
Leavetown logo

Reply from Leavetown

We are really grateful for your nice words, Eduardo. We are always happy to help our guests and make sure their dream holidays come true, even if sometimes it can be interrupted by events like global pandemic. We are delighted to see you again in the future! All the best wishes, Leavetown team

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