Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more
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Review summary
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Reviews shaping this summary
The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more
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Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more
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The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more
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Company details
- #22 of 48 best companies in Bicycle Store
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.5
Excellent
2K reviews
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For a first time buyer of an e bike
For a first time buyer of an e bike, I did my research and found your company to be the most helpful throughout the entire process. From listing the perfect bikes for me, providing detail information about the bikes ,their maintenance and rideability. Ordering, Purchasing and Delivery was easy and efficient.
April 28, 2026
Reply from Lectric eBikes
Hello Brenda,
Welcome to the community! We are so honored that after all your research, you chose Lectric for your first eBike experience.
It’s our goal to make the entire journey of getting your e-bike as smooth and transparent as possible. We’re thrilled to hear that the maintenance info and rideability guides helped you feel confident in your choice.
Enjoy every mile of your new adventure, and thank you for the 5-star review!
Great customer service.
So far we are very satisfied with our bikes. I got the bike and wife got the trike.
The trike was missing the front fender when it arrived. But I contacted customer service and they shipped a replacement quickly.
Very happy with the help.
April 28, 2026
Reply from Lectric eBikes
Hello Randy,
That is such a great duo! We love hearing about couples hitting the road together on a bike and trike combo. It’s the perfect way to explore.
I’m so glad to hear that our team was able to jump in and get that front fender sent out to you quickly. We never want a missing part to slow down the fun!
Thank you for the 5-star review, and we wish you and your wife many happy miles on your new rides!
It arrived on time
It arrived on time, and extremely will packed.
I put it together without any instructions.
That is one thing I do not like, going on line to get the instructions. I am not that great on the phone.
All in all I give them a big 5 stars
April 28, 2026
Reply from Lectric eBikes
Hello Terry,
Thank you so much for the 'big 5 stars' in your comments! We are so glad to hear the bike arrived perfectly packed and that you were able to get it assembled so easily.
We completely understand the preference for a physical manual. We’ve transitioned to digital versions to help the environment and ensure our riders always have the most up-to-date information, but we truly appreciate your feedback on that experience.
Welcome to the Lectric community! We’re so glad to have you with us!
The chain was off on one of the bikes
The chain was off on one of the bikes. I called customer service who transferred me to tech service. I spent 1/2 on hold and no one picked up. I need someone to call me to fix this. It’s obvious the chain was never put on before shipment. 847-363-8795
April 23, 2026
Reply from Lectric eBikes
Hello Martin,
I am so sorry for the frustration! We truly apologize for the long hold time you experienced; that is certainly not the level of service we strive to provide.
I can see that you are now working with our customer service team to get this resolved and ensure your chain is properly set up. We want to make sure your bike is in perfect riding condition and that you're able to get out on the road as soon as possible.
Thank you for your patience while we get this sorted out for you!
First it took me awhile to read about…
First it took me awhile to read about ebikes. When i found Lectric and studied further, they are for sure the fairest for what you get. Lectric 2.0 lite is very comfortable and fast. I was super happy. Ordering was simple and fast. Also I've really enjoyed the videos of anything you have a question about. I'm so happy that I picked Lectric. I feel comfortable and at ease knowing I made the right choice.
April 21, 2026
Reply from Lectric eBikes
Hello Beverly,
It is so rewarding to hear that your research led you to us! We know there are a lot of options out there, so hearing that you found Lectric to be the fairest value really means a lot to our team.
The XP Lite2 is such a fan favorite because it balances that lightweight feel with plenty of speed and comfort. We’re also happy to hear that our video library has helped you feel at ease. Having that support available 24/7 is exactly why we create them!
Welcome to the community, and thank you for choosing us for your eBike journey. Happy riding!
Reply from Lectric eBikes
Hello,
That’s the perfect combination! We love hearing that you were able to get through assembly quickly and straight onto the fun part.
Thanks for the 5-star review, and enjoy the many adventures ahead on your new ride!
When my XP4 arrived I was really…
When my XP4 arrived I was really nervous when I opened it. Ive heard so many complaints about scratches from shipping. Mine was perfect! Easy setup and I love it!
April 28, 2026
Reply from Lectric eBikes
Hello Barry,
We love hearing that! We put a lot of effort into our unboxing experience and packaging to make sure your bike arrives in pristine condition, so it’s awesome to hear that yours was perfect right out of the box.
There's nothing quite like that feeling of relief and excitement when you finally see your new ride for the first time. We’re so glad you’re loving the XP4!
Thank you for the 5-star review, and welcome to the Lectric community!
There purchase was easy
There purchase was easy, the delivery as sooner than expected, the assembly of the bike was easy, the first ride was amazing. Already over 150 miles!
April 28, 2026
Reply from Lectric eBikes
Hello Dan,
Over 150 miles already? That is incredible! You are definitely making the most of your new ride right out of the gate.
We’re thrilled to hear that everything from the purchase to the "sooner than expected" delivery went smoothly. It sounds like you and your bike are a perfect match.
Keep racking up those miles, and thank you for being such an awesome part of the Lectric community!
It was harder to put together than…
It was harder to put together than advertised. The box was really beat up but nothing broken Otherwise a good experience so far. Would recommend the trike to all.
April 28, 2026
Reply from Lectric eBikes
Hello Don,
We really appreciate the honest feedback! While we're happy to hear the XP Trike2 arrived safely despite the box being a bit beat up, we're sorry to hear that the assembly process was more of a challenge than you expected.
We’re always looking for ways to make our instructions and videos even clearer, so we appreciate you letting us know. It's great to hear that, despite the tough start, you're having a good experience and would recommend the trike to others!
Thank you for the 4-star review and for being part of the Lectric community!
Everything was great
Everything was great. Whole experience. Ive been riding my bike every day and love it.
April 28, 2026
Reply from Lectric eBikes
Hello Christopher,
That is what we love to hear! There is no better feeling than finding a ride you want to hop on every single day.
We’re thrilled that the whole experience hit the mark for you. Enjoy your new e-bike!
Never got what I ordered
Never got what I ordered. My order was stolen in transit. $1500 item should require insurance. Something of that value should only be delivered when recipient is at home. I have not been refunded the amount or sent a replacement, let alone gotten any correspondence in regards to Lectric eBikes filing a claim with FedEx.
April 30, 2026
Reply from Lectric eBikes
We’re sorry to hear about this experience and understand your frustration. Our team has reached out via email to continue working toward a resolution with you directly. We appreciate your patience while we look further into this matter.
Bike came with a broken part
Bike came with a broken part, and I notified customer service. I don’t know where to find the serial number as requested. So, I have not been able to get the broken part replaced and the bike put together to ride. Very disappointing.
April 28, 2026
Reply from Lectric eBikes
Hey Elaine! We’re sorry to hear that your XP arrived with a broken part, and we truly appreciate you working with our team to get this resolved. We received your response a few hours ago, and our team will be following up shortly with guidance on where to locate your XP’s serial number. We look forward to getting you back on the road soon!
OK Trike, but some problems and broken promises
Pretty good E-trike. BUT 1. Clattering in the rear, after only 40 miles. Why? 2. Control unit housing is cracked and does not fasten tightly. NEED A NEW ONE. 3. Salesman and Manager Brett both promised a seat without the tall back, over a month ago. No seat has arrived.
Pedego is better, no surprise. Even Mooncool is better. This is my fifth E-trike. I've been around the block, up the mountain pass, and back. The best thing about Lectric is that it folds up the smallest.
April 26, 2026
Reply from Lectric eBikes
Hey EJ! We’re sorry to hear about the experience you’ve had and appreciate you bringing this to our attention. We were able to locate your account, but it appears we have not yet received any emails regarding the noise you mentioned. When you have a chance, please send us a video of the noise so our team can further assist and help identify the issue.
We also attempted to locate the previous email exchange regarding the Support Seat offer from one of our team members. If possible, please reach back out using the email address associated with your communication so we can honor prior commitments and make sure you have the great riding experience we strive to provide. Thank you so much!
Reply from Lectric eBikes
Hi Justin! Thank you for your review. While we no longer include hard copy manuals with our bikes, we’d be happy to check if we have any available to send your way. Please email our team with your order number and shipping address, and we’ll gladly look into this for you. We look forward to hearing from you!
Bike is amazing
Bike is amazing. Set up was easy. It feels sturdy and responsive. The interfaces are intuitive. Only sticking point is that frame is larger than most third party "bike frame accessories" expect so you'll need to be careful when purchasing off-brand saddle bags or toddler seats. Still workable, just need to keep a closer eye on product imensions. My only regret is not getting the 2 battery upgrade - not because I need the extra range, but because the two extra addons it comes with (Orbiter and saddle bags) alone cover the entire cost of the upgrade.
April 28, 2026
Reply from Lectric eBikes
Hello Isaac,
That is an incredibly helpful observation! Since we build our frames to be extra sturdy and house the internal electronics, they do have a more robust profile than a standard analog bike.
It’s great advice for the community to double-check those dimensions before grabbing third-party gear. We also totally hear you on the Long Range package! Those extra accessories definitely add a ton of value right out of the gate.
We are so glad to hear the bike feels responsive and intuitive for you. Thank you for the pro-tip and the 5-star review!
We bought 2 bikes as it was advertised…
We bought 2 bikes as it was advertised that it can go up to 80km but our battery drained out after around 42km. One of the bikes have gear problem and I contacted customer service and received no response. Very disappointing
April 27, 2026
Reply from Lectric eBikes
Hello Joshua,
I am so sorry to hear about the issues you've experienced with your battery range and the gears on your new bikes. That is certainly not the experience we want for our riders.
We’ve checked our records and don't see any recent correspondence from your email address or phone number, but we want to make this right.
We will have a member of our customer support team reach out to you via email shortly to troubleshoot the gear issue and discuss your battery performance to ensure you're getting the most out of your rides.
Thank you for your patience while we get this sorted out for you!
No upscale pressure
Comfortable to ride and easy to maneuver around. The sales person matches matched my needs with a trike that fits
April 28, 2026
Reply from Lectric eBikes
Hello John,
We are so happy to hear that! Getting matched with the right ride makes all the difference, and we're thrilled our team was able to help you find the XP Trike that fits your needs perfectly.
It’s great to know you’re finding it comfortable and easy to handle. Maneuverability is key to a fun and confident ride!
Thank you for the 5-star review, and enjoy every mile of your new adventure!
I did a lot of reading on ebike to…
I did a lot of reading on ebike to familiarize myself with what is our there. Everything kept coming up positive with Lectric ebike, so I decided to get one for the kids. The bike came earlier than I expected, so I had to change plan so I can be home when it delivered. The instruction was easier than I thought. It took me than 10 minutes to put it together by myself. It's been a awesome product so far. Thank you to the team at lectric for a wonderful product! I couldn't be more happier with this purchase.
April 28, 2026
Reply from Lectric eBikes
Hi Palahame, thank you so much for the wonderful review! We’re thrilled to hear that the bike arrived early and that you found the assembly so quick and easy.
It's great to know your research led you to the Lectric family, and we’re so happy to hear the kids are enjoying their new ride. Happy riding to the whole family!
Love my trike
Love my trike! Great purchase experience. Great Customer Service when I had a question.
The only thing is I wish were different, is the manual.
I wish I had a paper copy. I had to download and print. It’s annoying, but the future.
April 28, 2026
Reply from Lectric eBikes
Hi Lita, thank you so much for the kind words! We’re thrilled to hear you’re loving your trike and had a great experience with our team.
We appreciate your feedback regarding the manual. We’ve moved to digital versions to stay eco-friendly and ensure our riders always have access to the information no matter where they are.
We’re glad you were able to get it printed, and we hope it helps you enjoy many great miles ahead!
Malfuntions of a brand new XP4
I put this XP4 together during the last week, and have ridden it only two times. Already, I've experienced malfunctions of the multi-function display, battery, or battery switch; which one in particular is still not clear. Bottom line: I was stranded over 1.5 miles from home yesterday when the bike just stopped working. I'll be contacting Lectric eBikes about this today.
May 11, 2026
Reply from Lectric eBikes
Hello James,
I am incredibly sorry to hear about your experience. Getting stranded is a rider's worst nightmare, and that is absolutely not the level of reliability we expect from a brand-new XP4.
Whether it’s the display, the battery, or a connection issue, we want to get to the bottom of this so you can feel confident on your rides again. I will have a member of our customer service team reach out to you via email to troubleshoot these malfunctions and ensure your bike is back in perfect working order.
Thank you for your patience while we make this right for you.
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