Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more
Company replied
Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more
Company replied
The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more
Company replied
Company details
- #22 of 48 best companies in Bicycle Store
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.5
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lectric eBikes
Hello Pat,
That is exactly what we love to hear!
We’re so happy that the delivery was on time and the setup was a breeze! Now you can just focus on the best part: enjoying the ride!
Thank you for the 5-star review!
Designed for man not women.
Great bike but this is the ultimate dad’s mobile not the mom’s mobile like advertised. It’s extremely heavy if you have 60 pounds of kiddos in the back. It’s really hard to load the kids and release the kick stand. You guys need to improve the kick stand and taste it with a small woman like myself not with a guy. It’s absolutely impossible to release the kickstand with or without kids. This bike is designed for a big man not a woman. Otherwise the bike is great that now my husband uses.
April 22, 2026
Reply from Lectric eBikes
Hello,
Thank you so much for the 4-star review and for this incredibly helpful feedback! We truly appreciate you sharing your perspective as a smaller rider, as it helps us understand how we can continue to improve the experience for everyone.
We would love for you to be able to enjoy the bike as well, and we have a helpful tip for releasing the kickstand without needing to lift the heavy weight of the bike:
The "Roll-Forward" Method:
Stand next to the bike and place your foot firmly on the ground directly in front of the kickstand leg.
While keeping your foot there to act as a pivot point, simply roll the bike forward.
The kickstand will move back and retract on its own with no lifting required.
(We do recommend wearing sturdy, closed-toe shoes when doing this to ensure you have a good grip and to protect your feet!)
We hope this tip helps you reclaim the "Dad Mobile" for yourself every now and then! Thank you again for being part of the Lectric community.
I have not found the time to ride them…
I have not found the time to ride them yet. When I do, I will let you know how it went.
April 29, 2026
Reply from Lectric eBikes
Hello George,
We completely understand, sometimes life gets in the way of the fun stuff! We appreciate the 4-star review in the meantime and are excited for when you finally get that first window of "me time" to take them out.
We’ll be waiting to hear all about it! Whenever you’re ready to hit the road, we're sure it’ll be worth the wait.
HIGHLY RECOMMEND!! 50 STARS!
My husband and I have been researching E-bikes for several months and Lectric kept coming up top on the reviews, so we bit the bullet and bought 2. When I say WE LOVE our XP4 ebikes from Lectric, it is truly an understatement!! While riding last week I told him, I think this is my favorite purchase we've made in a long time! He wholeheartedly agreed!! HIghly Recommend! BUY THE LECTRIC EBIKES!!
April 7, 2026
Reply from Lectric eBikes
Hello,
This is absolutely music to our ears! Hearing that your XP4s have become your favorite purchase in a long time is the highest compliment we could receive.
It sounds like all that research really paid off! There is nothing quite like those shared rides. We are so glad you bit the bullet and joined the Lectric community!
Thank you so much for the glowing recommendation and the 5-star review. Keep enjoying those rides together!
Awesome!
Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those intermittent climbs this is it. This bike will handle anything thrown its way. Every part of this bike gives the quality vibe.
April 29, 2026
Reply from Lectric eBikes
Hello Eric,
We are so glad to hear the XPress 750 is hitting all the right marks for you!
You nailed exactly what we were aiming for with that model (the classic, "traditional" bike feel combined with enough power to make those steep climbs feel like a breeze). It’s awesome to hear that the quality and vibe of the bike are standing out to you. We put a lot of work into making sure it feels as solid as it looks.
Thank you for the fantastic 5-star review!
My experience with Lectric is five…
My experience with Lectric is five stars in all categories.
Unboxing and instruction. Assembly and first ride. Quality of the Trike is awesome.
April 29, 2026
Reply from Lectric eBikes
Hello Phillip,
That is wonderful to hear! We aim for five stars across the board, so knowing that every step of getting your new e-bike was a success for you really makes our day.
The XP Trike is a special ride, and we’re so glad you're impressed with the quality and sturdiness. Thank you for the glowing review, and we wish you many more awesome rides ahead!
The ease of picking out and purchasing…
The ease of picking out and purchasing and delivering my bike to me, was very simple and direct.
April 28, 2026
Reply from Lectric eBikes
Hello Walter,
That is exactly what we strive for! We’re so glad to hear that the entire process was smooth and stress-free.
Welcome to the Lectric community and enjoy the ride!
Great customer service and support !
April 29, 2026
Reply from Lectric eBikes
Hello Jeffrey,
We really appreciate the shout-out! Our team is dedicated to being here for our riders every step of the way, so it’s awesome to know you felt well-supported.
Thanks for the great review!
Quick delivery
Quick delivery. All components arrived intact. Clear setup and explaination videos
April 29, 2026
Reply from Lectric eBikes
Hello Shannon,
We’re so glad everything arrived in perfect shape!
We put a lot of effort into those setup videos to make sure you can get out of the box and onto the road as fast as possible. Happy trails!
Reply from Lectric eBikes
Hello Doug,
We appreciate the great feedback and wonderful review!
I recently received this electric bike…
I recently received this electric bike and was excited to get started, but unfortunately the bike arrived with a defect in the manual gear shifting system. The middle gears do not shift properly and appear to skip or fail to engage consistently during riding.
The motor and overall design seem promising, but the gear issue significantly affects the riding experience and makes the bike difficult to use comfortably. I expected the bike to be fully inspected and functional upon delivery, especially considering the price and setup expectations for an e-bike.
I hope the company can provide a quick resolution, replacement parts, or repair support. Until the gear issue is corrected, I cannot fully rate a 5 star experience yet
April 23, 2026
Reply from Lectric eBikes
Hello Bob,
I am so sorry to hear that your gears aren't shifting as smoothly as they should be! We definitely want every ride to be a 5-star experience, and I apologize for the frustration this has caused right out of the box.
I have notified our specialized technical support team, and someone will be reaching out to you via email shortly to help troubleshoot this and provide the necessary resolution, whether that involves a quick adjustment or replacement parts.
Thank you for your patience while we get this squared away for you!
Overall experience was very positive
Overall experience was very positive. One thing that box was delivered with little damage and the bike was scratched.
I can probably send some pictures.
April 22, 2026
Reply from Lectric eBikes
Hello Gregory,
Thank you for the review and for your positive feedback! We are so sorry to hear that the box took a bit of a beating and your bike arrived with some scratches. We definitely want to make sure your new ride looks as good as it performs.
Please do send those photos over to our support team at contact@lectricebikes.com or text them to us at (602) 715-0907! We’d love to take a look and see how we can make this right for you.
I am pleased with my electric bike
I am pleased with my electric bike. It arrived without any problems
April 22, 2026
Reply from Lectric eBikes
Hello Loren,
That’s what we love to hear! We take a lot of pride in our shipping process, so I’m glad to know your bike arrived safe, sound, and ready for the road.
Enjoy the new ride and welcome to the community!
Reply from Lectric eBikes
Hello Jeb,
Thank you so much for the great review!
We really appreciate it!
It was just and easy purchase
It was just and easy purchase. What a great built bike! All the sites where you can ask questions are perfect for a new rider. Thank you for keeping in touch. I got in my first 8 mile ride. What a smooth ride. I’m definitely getting a new bike seat. This one isn’t very comfortable.
April 27, 2026
Reply from Lectric eBikes
Hello Deanna,
You are so welcome! We’re happy to hear that the process was easy for you. Providing those spaces for our riders to ask questions and connect is a huge priority for us, especially for those just starting their eBike journey.
We’re glad to have you in the community!
Everything about the packaging was well…
Everything about the packaging was well done, except there was absolutely no paperwork that came with the bike. No instruction manual, took me forever to find where the key went. Finally found a manual online. This was very disappointing. Your lucky I gave you a 4.
April 29, 2026
Reply from Lectric eBikes
Hello Randall,
We truly appreciate the feedback, and we definitely hear your frustration regarding the missing paperwork!
To help reduce our environmental footprint and ensure our riders always have the most up-to-date information, we have transitioned to a paperless system. Digital manuals allow us to make instant updates as we improve our products, ensuring you always have the most accurate guidance at your fingertips.
That said, we understand the initial hunt for the key was a hassle, and we’ll definitely keep your experience in mind as we look for ways to make the out of the box experience even more intuitive. Thank you for sticking with us. We're glad you found what you needed and are ready to ride!
Your bike and your service has been…
Your bike and your service has been good.
I was not happy with your website. Your website is linked to scammers that cost me additional money. This
I am not happy about.
You asked me to edit my review. I will give you more details of my experience here.
I purchased an e-bike from you. About a week later I received an e-mail that the bike had been shipped. In the the email was a button to push named track shipment. Stupid me pushed that button. Nothing happened. I assumed the link did not work and forgot about it. Some days later I noticed that my credit card had been charged $25 by a company called ShipmentsFree.com. (Wouldn’t you say that $25 is quite steep to track a FEDEX shipment.)
I am not concerned about the money. That is my fault for being stupid and pressing the link button. What bothers me is that I never gave this company my credit card number. It had to come from your company, I also never gave you permission to forward my card to anyone.
If someone from Lectric wishes to talk to me please call me.
Bruce Painchaud
April 27, 2026
Reply from Lectric eBikes
Hello Bruce,
I am so sorry to hear about your experience. Protecting our riders is a top priority, and we take reports of this nature very seriously.
Please know that our official website is lectricebikes.com, and we do not have any affiliations with third-party sites that would charge additional fees or compromise your information. Scammers frequently target successful brands by creating false websites or fake ads, and we work hard to report and shut those down as soon as they appear.
We would love to learn more about where this link originated so our security team can investigate. If you're willing to share more details, please reach out to us at contact@lectricebikes.com. We’re glad you’re enjoying the bike, and we want to ensure your experience with our brand is safe from start to finish.
Reply from Lectric eBikes
Hello Janice,
I am so sorry to hear that you found the directions frustrating! We want the setup process to be as smooth as possible, and it sounds like we missed the mark for you here.
We will have a member of our team reach out to you via email shortly to provide some helpful resources and video guides to ensure you feel fully confident with your new bike.
Thank you for your feedback and your patience while we get this sorted for you!
My 1st E-Bike XP4
Timely delivery of E-Bike and Accessories.
Some light assembly for my XP4 was required and took only a few minutes (Handle Bar, Seat, Pedals and Lock, etc) the YouTube video for the E-Bike assembly was very helpful.
Happy with the purchase!
April 27, 2026
Reply from Lectric eBikes
Hello,
That is awesome to hear! We’re so glad the assembly videos helped you get the XP4 on the road in just a few minutes.
It’s always our goal to make the unboxing experience as easy as possible. Enjoy the new ride and those accessories!
Fast great service and easy to reach if…
Fast great service and easy to reach if you have questions or concerns
April 29, 2026
Reply from Lectric eBikes
Hello Daniel,
Thank you so much for the great review, and feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.