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LED Factory Mart Reviews 763

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the ease of use of the website and the straightforward ordering process. Many people are satisfied with the quality of the products, often noting that items look great, are bright, and are well-constructed. Reviewers also appreciate the fast shipping and good communication from the company, with some highlighting the quick resolution of order issues. However, some people were dissatisfied with the delivery service, experiencing significant delays and, in a few cases, receiving incomplete orders or products that were not as described. There are also occasional concerns about product quality, with some customers reporting issues like lights burning out quickly or installation difficulties due to ill-fitting parts or incorrect wiring components.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many praise the quality, ease of... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express frustration with long shipping... See more

User experience

People report positive experiences with user experience. Many customers found the website easy to navigate,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the good quality and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products, product marketing, Reviews for products all great. I'd give 5 star if there were install videos on all the products (one of my selections had no reviews or install so I hope I won't regret..... See more

Company replied

Rated 4 out of 5 stars

I was surprised, however I can understand why a person would purchase just one. At least indicate the price as each, or apiece. I'll comment more after I receive, and install both of mine. Thank... See more

Company replied

Rated 4 out of 5 stars

I was sent an email for 20% off covers. I ordered the cover in the email and the code didn't work. I contacted customer service and sent a screenshot of the email. The customer service team resolved t... See more

Company replied

Rated 3 out of 5 stars

I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an onli... See more

Company replied


Company details

  1. #66 of 76 best companies in Auto Parts Store

About LED Factory Mart

Written by the company

Welcome to LED Factory Mart!

LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US

Our promise to you

✈️ Free & Fast Delivery ✅ LED 2-Year Warranty 🔄 30 Days Easy Return

✈️ Free & Fast Delivery  ✅ LED 2-Year Warranty 🔄 30 Days Easy Return
✨We stand behind every product. Enjoy free express shipping on all orders, a comprehensive 2-year warranty on all LED lights, and a hassle-free 30-day return policy. Your satisfaction is our commitment.💡

Contact info

3.7

Average

TrustScore 3.5 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast service

Fast service. Item arrived as described. Will order through led factory mart again.

May 25, 2026
Unprompted review
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Reply from LED Factory Mart

Dear David Hurlbert,

Thank you so much for your kind words and for choosing Led Factory Mart!

We’re thrilled to hear that you received your item quickly and as described. We look forward to serving you again on your next order!

Rated 5 out of 5 stars

I did a lot of research on Fog lights…

I did a lot of research on Fog lights and finally decided to go with the LED Factory yellow lens. They were easy to install and fit 90% like OEM. The fitment was a bit off, so you had to move them around and align them to make sure they face down at night. Not a deal-breaker, but I'd like to see the brackets use more of an OEM style than a universal style. But overall, the price was good, and I'm just 2 weeks into them being on my truck. Only time will tell how long they last

May 26, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Jimmy Ragsdale,

Thank you for your detailed and honest feedback!

We’re glad to hear that you’re happy with the yellow lens performance and the overall value of the fog lights. We appreciate your insights on the fitment and bracket design—this is very helpful for our product improvement team. It’s great that the installation was still manageable, and we hope the lights serve you well for a long time.

Please keep us posted on their durability, and thank you for choosing LED Factory Mart!

Rated 5 out of 5 stars

Product was as advertised maybe better

Product was as advertised maybe better. Installation was very straight forward. I will highly recommend it. Steve

May 27, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Steve,

Thank you so much for your wonderful review!
We're thrilled to hear that the product met — or even exceeded — your expectations. It's also great to know that the installation process was straightforward for you.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

If you ever need anything else, feel free to reach out.

Rated 5 out of 5 stars

The product was easy to install

The product was easy to install, great price would recommend to my friends.

May 12, 2026
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Reply from LED Factory Mart

Dear Kathy Dunham,

Thanks for taking the time to leave a review!

It's great to know that the installation was smooth and that you’re happy with the price. We truly appreciate you recommending us to your friends — hope to serve you again soon!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great quality lights, good price. Will probably end up buying either a light bar or new headlights from them.

May 1, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Jacob Berman,

Thank you so much for your awesome review!

We're thrilled to hear you're happy with the fast shipping, light quality, and pricing. It’s great to know you’re considering a light bar or new headlights from us next—whenever you're ready, we’ll be here to help.

Looking forward to serving you again!

Rated 5 out of 5 stars

Very nice Product

Very nice Product! Very reliable! Very well made and very recommended to anyone! Thanks Guys!

May 22, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Justin,

Thank you so much for your kind words and for taking the time to leave such a wonderful review!

We're thrilled to hear that you're happy with the product and found it reliable and well made. Your recommendation means a lot to us.

Thanks again for your support – we truly appreciate it!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

May 20, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Justin,
Appreciate it! Fast and easy — just the way we like it. 😄

Rated 5 out of 5 stars

Impressed by the quality

Impressed by the quality of the LED taillights. Smooth and easy install.

May 11, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Brian,

Thank you so much for your kind words!

We're thrilled to hear that you're impressed with the quality of the LED taillights and that the installation went smoothly. Your satisfaction means a lot to us.

Enjoy your upgrade, and feel free to reach out anytime if you need any support!

Rated 5 out of 5 stars

The smoked color LED taillights I…

The smoked color LED taillights I ordered for my 2025 Jeep Gladiator were just as described. Easy installation and quality seems to be high. The shipping took a little while, but the tracking was easy and they were packaged well. This is the second order I have made with this company and could not be more pleased. I highly recommend them and would not hesitate to buy from them again. Perfect plug and play products.

May 21, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Raymond Truxillo,

Thank you so much for your wonderful review and for being a repeat customer!

We’re thrilled to hear that the smoked LED taillights for your 2025 Jeep Gladiator met your expectations and that the installation was easy.

Your continued trust in our company means the world to us. We truly appreciate your high recommendation and look forward to serving you again anytime. Thanks again for choosing our plug-and-play products!

Rated 1 out of 5 stars

BEWARE OF THIS COMPANY - DO NOT BUY FROM THEM

The product requires that I void my vehicle warranty to install it. Hard pass. And customer service refuses to return my order. ZERO stars all the way around. Terrible company.

May 21, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Ryan,
We’re sorry for the frustration. We do not require customers to void vehicle warranties. We also do not refuse returns. Per our policy, we simply request photos to verify condition before processing. Our team has emailed the return address. Please check your inbox or contact us so we can assist further promptly.

Rated 5 out of 5 stars

Quick shipping

Quick shipping. Affordable pricing.

May 1, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Taryn Flynt,

Thank you so much for your kind feedback! We're thrilled to hear that you appreciated our quick shipping and affordable pricing. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Rated 1 out of 5 stars

The LED Fang Lights with DRL and…

The LED Fang Lights with DRL and Sequential Turn Singnal SP-CL1514 did not install as shown in the video. It works for the turning indicator but does not light up during ignition of the truck. My installer said the clips provided did not work properly either, they did not penetrate the wire enough for a proper connection, he had to modify.

May 21, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Jeffery,
Thank you for sharing your experience with the LED Fang Lights SP-CL1514. We’re sorry for the DRL and clip installation issues you encountered. Our support team has already reached out to you by email to help verify the wiring and offer a fix or replacement if needed. Please respond at your convenience so we can make this right.

Rated 5 out of 5 stars

Easy site to navigate and super fast…

Easy site to navigate and super fast shipping.

May 18, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Tim,
Thank you for your wonderful 5-star review! We're thrilled to hear you found our site easy to navigate and experienced super fast shipping. Providing a smooth, efficient shopping experience is our priority, and your feedback means a lot to us. We look forward to serving you again soon very much!

Rated 3 out of 5 stars

Unhappy customer

Customers service live chat no quick response when Customers have questions since you guys have a poor return policy when it not the customer fault all of the above needs addressing then you will be a great company.

May 16, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Jesus
We apologize for the delays you experienced with our live chat and for any frustration caused by our return policy. We agree these areas need improvement. Our team is reviewing your concerns and working on faster response times and clearer, fairer solutions to better support our customers moving forward. Thank you for your patience.

Rated 4 out of 5 stars

Easy order great web site

Easy order great web site

May 14, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Don,
Thank you for your kind review! We're delighted to hear that you found our website easy to use and your ordering experience smooth. Our team works hard to make shopping simple and convenient. We truly appreciate your support and look forward to serving you again soon for your future needs.

Rated 1 out of 5 stars

I went to order 4 tube jeep doors for…

I went to order 4 tube jeep doors for my 2023 gladiator and the default setting on your website is set to show the 2 rear doors. But the head line on my receipt says front doors with mirrors and rear doors without mirrors. It is very misleading. I was trying to have these doors for my son to drive to prom with and now thats out the window.

May 14, 2026
Unprompted review
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Reply from LED Factory Mart

Dear Bryan,
We are sorry for the confusion and frustration caused by the product selection and labeling on our website. This is not the experience we want for our customers. Please contact our support team support@ledfactorymart.com immediately so we can review your order and make this right as quickly as possible. Thank you for bringing this to our attention and helping us improve.

Rated 1 out of 5 stars

Tracking

Tracking
I don’t need another app
I need to know when I get my order

May 13, 2026
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear kenneth,
We truly apologize for the frustration. Our goal is to simplify your experience, not complicate it.
Your tracking number was sent via email for easy access without any app downloads. Please check your inbox or spam. We appreciate your patience and are committed to improving our communication to better serve you.

Rated 1 out of 5 stars

You would not accept the code for 15%…

You would not accept the code for 15% off. Even though it stated that it was active on the web site and showed up at first. Then was rejected at the confirmation of purchase. Very disappointed.

May 9, 2026
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear George,
Thank you for your feedback. We’re sorry for the frustration caused by the discount code issue. We have reached out and are happy to refund the 15% difference. Please contact us if you need assistance or have any additional questions.

Rated 1 out of 5 stars

I placed my first order on May 1

I placed my first order on May 1, 2026and was quite excited about it. Now it's May 6, 2026 and my order has still not even shipped yet. I have tried several times to get a hold of someone, but I have not been able to speak with anyone. I've tried calling and I have spent emails, still nothing. I'm really trying to be patient and not just cancel my order and business.

May 6, 2026
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear Brian,
We sincerely apologize for the delay and the difficulty reaching our team. We understand how frustrating this is, especially for your first order. We’ve replied to your email with an update on your shipment and next steps. Please check your inbox or spam folder, and feel free to respond directly so we can assist you further right away today.

Rated 1 out of 5 stars

The items took over a month to receive

The items took over a month to receive. I needed it quicker so I ordered from a competetor. I have emailed several times, tried calling to talk to someone, but I still don't know how to return the item.

May 2, 2026
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear Larry,
We’re sorry for the inconvenience you experienced with shipping and communication. We’ve responded to your email with detailed return instructions and are here to assist further if needed. Please check your inbox or spam folder, and feel free to reply directly so we can ensure this is resolved quickly.

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