LeFrenchMobile Reviews 

Ordered a French Sim to be delivered to Australia, was concerned whether it would arrive before I left, but still opted for the (free) longer delivery. It arrived very quickly, in less time than was quoted!

I have payed twice for data but data balance is not updated

I live in HongKong and ordered my simcard from LeFrenchMobile about a month before my departure to be on the safe side, given the delivery could take 2 weeks according to their website, and I received it in just one week. I waited until two days before my departure to insert the card in my phone and it worked straight away, confirming it had been activated. When I landed in France, I followed the very clear instructions regarding the data setup and I had immediate access to internet smoothly.
I have been using my simcard for several days now and it works perfectly fine.
I am very happy and will recommend this simcard to anyone traveling to France.

I have used this company in the past so I had no hesitation ordering a card before our current trip to France. Big mistake. This company now has the worst customer service.
When I arrived and had wifi, necessary to set up the card, I installed in the sim following the instructions that came with the card which was for calls, texts and data. The data aspect was not operating. When I called LFM, they said I needed to install the apn configuration and sent an email with the link. I clicked the link and I could then use my web browser - for an instant - as all of a sudden I am getting a message that my data was almost used up? And then it was. No more maps and no more browsing. I called again and was told I had used all my data and then sent an email with all the sites visited. Useless information as it was all URL’s. Who knows the url of the site they are looking at? - this scenario went on a couple of times during which I recharge my SIM card and saw the card depleted. I then sought a refund which led to several emails with my initial 25€ charge being refunded. I spent at least that amount again in trying to get the sim to work. They have refused to credit me that amount.
I would avoid this company like the plague. Go to Bouygues, SFR or Orange and get a card when you arrive. Or, sign up for Google Fi which works just fine overseas in most countries as well as the USA. I’ve been so pleased I am thinking of them being my only account.

I haven’t received the goods so I am disappointed in the service.

great customer services, reasonable respond time, connection quality is good

Having had a message from LFM that I hadn't used my sim for a while, I tried to send a text, it wouldn't send, neither could I text to it.
I could ring my mobile from my landline but not my landline from the mobile as there was a 'not registered' message.

I get plenty of Spam calls though!!! Even though nobody knows my number, although a few of them have asked for a Mme Bou***se, so it seems that my number has been used before by someone else.

So, I have cancelled my account and don't care about losing my balance. I've now got another sim with a different company with what I must say is a far more professional looking website than LFM.

Sayōnara.

No any responce on my questions.

I know your email address and I also tried by your chat, but no respons.

With some help from lfm it finally worked.

Communicatiing in english was always possible

Merci Bien

Does exactly what it says it will do, no catches.

I have used lfm off and on for several years. The service and value have always been great. Their latest improvements make them even better. Why use anyone else!

The SIM card is a bit hard to activate which is the only problem I had

Highly informative web site. Easy to use and to get the SIM card. Fairy hassle free from start to finish.

Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days.
Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving Paris. FYI: True delivery window is 10+ days within Paris.

Customer service emails were not helpful nor did they convey efforts of support.

Orange brick-mortar store, boutique.orange.fr, provided functional SIMS in 20 minutes.

Thanks for your support, happy for your swift follow-up responses