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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the ease and efficiency of the overall process, from organizing old media to receiving the final digital output. Many people appreciate the clear communication and updates provided throughout the service, making the experience smooth and stress-free. The ability to preserve and share cherished memories is a significant highlight for many users, with the digital format making it convenient to access and enjoy old videos and photos. However, some customers also noted inconsistencies in the quality of the digitized content, with issues such as grainy or blurred images, jumbled orders of slides and pictures, and even some items being lost. There were also occasional reports of issues with customer service regarding refunds and damaged audio tapes.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the service for preserving precious... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, describing it as... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent quality... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process from... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy, with some... See more

Based on these reviews

Rated 5 out of 5 stars

What made this experience so incredible was seeing my children at the beach for the first time, eating their first bday cake, etc. The expressions were worth every penny!! As a Mom you’re exhausted th... See more

Company replied

Rated 5 out of 5 stars

Easy process, you place your order, they send you the kit, easy instructions, ship back and wait. Routine updates go on what you sent. Quality was excellent, my vhs tapes were over 30 years old, but... See more

Company replied

Rated 5 out of 5 stars

Very efficient approach for organizing old VHS tapes and 8mm films into a digital format that provides a great platform for saving and sharing precious memories. The instructions were easy and the pro... See more

Company replied

Rated 5 out of 5 stars

I received my Legacy Box back yesterday and the care and packaging of my VHS were handled with special care. I have not had an opportunity to see the DVD as of yet however I look forward to watc... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great experience

Great experience! Enjoying watching our home movies! Wish I had sent my tapes in sooner. One was unable to be transferred. Probably due to the age of the tape. Highly recommend!

February 17, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're glad you enjoyed watching your home movies! We appreciate your recommendation and are sorry one tape couldn't be transferred due to its age.

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Rated 5 out of 5 stars

I greatly appreciate the service exceptional service …

I greatly appreciate the service that Legacy Box provided. My son was killed in a car accident and he was in a music video right before he transitioned. The video was on VHS and because of this service, I am able to have my son's memory forever and share it with family and friends. The packaging was done with exceptional care.

June 5, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We are deeply sorry for your loss. It means so much to us knowing we could preserve your son's memory. We're honored to help you share this precious video with your loved ones, and we appreciate your kind words.

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service received. It took about 6 weeks from start to finish. I would use the company again.

February 13, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you were pleased with our service. Thank you for letting us know about your experience, and we appreciate your willingness to use our company in the future.

Rated 5 out of 5 stars

My home movies are preserved forever.

Loved my dvd's that I got from Legacybox. I will be sending more home movies in the future. Great service!!!

January 16, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're glad you loved the DVDs we made for you, and we appreciate you sharing your experience. We look forward to helping preserve more of your home movies!

Rated 5 out of 5 stars

The best is yet to come

How amazing it is to see these movies from my child days. Highly recommend and I also will use them again.

January 22, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you enjoyed revisiting those movies from your childhood! Thank you for the recommendation, and we appreciate your intention to use our services again in the future.

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Rated 5 out of 5 stars

Preserves Access to Heart Warming Memories

Wonderful to do business with due to clear instructions, fast turn around, original reels returned, saving options include cloud access and flash drives. In our experience, fond 1959 family memories are now with us forever, and not just in our hearts, but available for us to see and share with future generations.

November 10, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you had a wonderful experience! It's great knowing those precious family memories are now readily available to you and future generations. Thank you for your positive feedback!

Rated 5 out of 5 stars

The past

Loved seeing and hearing my families voices again. Working with Legacy Box was truly a wonderful experience and I can't wait to send my next round if VHS to them.

January 10, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you loved seeing and hearing your family's voices again! It's great to know that you had a wonderful experience, and we appreciate your intention to send more media in the future.

Rated 5 out of 5 stars

Legacybox delivers what they promise!

When I went to convert my 8mm tapes to digital, I discovered my camcorder no longer worked and I could either buy a used camcorder for several hundred dollars or use a conversion service. I did some research on several local and national companies that offer this service. Legacybox had thousands of very positive reviews. So, I decided to take the risk and use their service. I ordered my Legacy box on Christmas morning. I was really impressed with the updates that Legacybox provided to me, on my account, all thru the process. I received my Legacy box after a week. Sent my tapes to them the next day and started receiving updates as soon as they received them. In February, I received an email saying my tapes were all digitized. I downloaded my 11 tapes from the cloud in a matter of minutes. I checked my tapes and they all converted with amazing quality. My tapes were between 17 to 32 years old. Thank You Legacybox for saving all our memories!!! I would, and will, recommend their conversion service expertise to family and friends. It is so nice to be a customer of a company that delivers what they promised. Plus it was surprisingly affordable.
Thank You LegacyBox!!!!!!

February 16, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you had a great experience converting your 8mm tapes! It's wonderful to know that we could help save your memories and preserve the quality, especially given the age. We appreciate you recommending our service to your family and friends!

Rated 5 out of 5 stars

The service was impeccable

The service was impeccable. Very professional and my tapes are now available to watch.

January 22, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you received professional service! It's great that we could help make your tapes accessible for viewing. Thank you for your feedback.

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Rated 5 out of 5 stars

On time and with care

Legacy box delivered our finished product on time and with great care. Now the whole family can log on to the cloud and access the family photos whenever they want to, thanks Legacy box!

November 15, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that our service helped your family access your photos easily. Thank you for trusting us with your memories and for sharing your positive experience!

Rated 5 out of 5 stars

Easy to do

Easy to do! Got a great price.

December 17, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you found it easy to use and got a great price. Thank you for your positive feedback!

Rated 5 out of 5 stars

VERY FAST SERVICE MADE IT EASY FOR ME…

VERY FAST SERVICE MADE IT EASY FOR ME JUST SENT MORE TO GET DONE

February 1, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We are happy to hear that our service was fast and easy for you. Thank you for trusting us with more of your work; we appreciate it!

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Rated 4 out of 5 stars

My only complaint is that continuing to…

My only complaint is that continuing to use the cloud should require an affirmative response rather than an assumption that no response means renewal. You aren’t the only company that does that. I wish all companies would require an affirmation

February 16, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We appreciate your feedback. We acknowledge your concern about the cloud service renewal process. We'll consider your suggestion to require confirmation for continued use. Thanks for your input.

Rated 5 out of 5 stars

Completely worth the money

Completely worth the money. Cried all day watching films I haven't seen of my loved ones in over 15 years. Thank you!!

February 15, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're so glad you were able to reconnect with cherished memories after so long. Thank you for sharing this personal experience with us; it truly means a lot!

Rated 5 out of 5 stars

Legacy box is amazing

Legacy box is amazing. We are using them to digitize all our pictures, old reels, and videos. They do an amazing job and they return everything back to you as promised. They also digitize the back of the pictures, so you can write who’s on the picture and will have that recorded also. In years to come other generations will know exactly who is who.

The process is super easy and they send you emails along the way, so you are updated.

February 14, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you found our service amazing! It's great to know that we could help preserve your precious memories by digitizing your photos, reels, and videos. We appreciate you mentioning the extra care we take to digitize the back of photos, ensuring future generations know who is who. We're also glad the process was easy and you were kept updated. Thanks so much for your positive feedback!

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Rated 5 out of 5 stars

Great experience, worth the money

I appreciated the communication throughout the process. I sent 23 VHS tapes and they had them done within a month. The packaging and the personalization of it all was top notch.

February 11, 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you appreciated our communication and quick turnaround. We're glad you enjoyed the packaging and personalization of your VHS transfer order. Thanks so much for your positive feedback!

Rated 5 out of 5 stars

Great business

I appreciate the updates as they worked through the process.
Since we converted videos, we had them put on thumbdrives. Watching those 2 decade old videos brought back so many memories. The quality was good also.
We will be sending in more things to transfer.

December 12, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you appreciated our updates and that the quality of your converted videos was good. It's wonderful those memories were brought back to you. We appreciate your intention to send in more items!

Rated 5 out of 5 stars

Really amazing experience

Really amazing experience. Getting to hear my mother's voice again has been a true gift.

November 30, 2025
Unprompted review
Legacybox logo

Reply from Legacybox

We're happy to hear that you had such a wonderful experience. It means so much to us that we could help you reconnect with your mother's voice. Thanks for sharing!

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