I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more
Company replied
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Review summary
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I recieved an answer from an attorney, but he was not in my state.
Company replied
I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more
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Company details
Written by the company
We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.
Contact info
300 E 2nd St, Suite 1410, 89501, Reno, United States
- (775) 335-1070
- CustomerSupport@LegalMatch.com
- legalmatch.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Untrustworthy!
Untrustworthy!! Inhumane!! Would not recommend!! These people are scam artists all around to clients and employees!!!
GLAD TO KNOW THE TRUTH FINALLY FOR MYSELF!!!
Nobody should trust these idiots!!!
This Company has zero ethics takes advantage of innocent victims and Attorneys Companies and even employees they scam anyone they can.
It's the only motto they have !!! SCAM SCAM SCAM
That's the impression I was given after the interview process.
I thought it was good Company come to find out ...I was scammed into believing that !!
They are completely unethical!!
I know now the real truth from inside experience!!
iI was actually very disappointed to find out that's their real inside culture!!! They refuse to hire honorable respectful employees they will ONLY bring on people willing to be dishonest and cut throat at all costs !!! My friends husband a felon of course ha ha got hired same day ripped off everyone he told me they award scammers dont wantgood honestemployees!!! They dispise good honest people Refuse to hire honest employees ! !! Doesn't align with their "culture "
DO NOT TRUST THIS COMPANY!!!
RUN RUN RUN 🏃♂️ BIRDS OF A FEATHER 🪶 THEY SCAMMED ME AND THEY WILL SCAM U
BIRDS OF A FEATHER SCAM TOGETHER!!!
December 26, 2025
Unprompted review
Reply from LegalMatch
Ms. Boss,
It's clear that you are angry about your LegalMatch experience, but after requesting more information I am still seeing only name calling and no specific complaint around which we can take corrective action.
Regretfully,
Jessie at LegalMatch
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Doesnt work
The one match I received was from an attorney firm that didnt practice what my issue was for and they never replied to my inquiries. I emailed LegalMatch and never received a reply
Hey Jessie at Legalmatch, I appreciate you concerned about this review, but I stand by this. I would work with you directly but I do not receive replys from legalmatch, same with the one match I was provided. Not return of phone calls. You request I update my entry, but it is accurate.
December 15, 2025
Unprompted review
Reply from LegalMatch
Edited to add: You did not get the representation you were expecting, and that is understandably frustrating. In order to provide free attorney-client matching services to people who are seeking legal representation, we use automations for many aspects of our business. It sounds like you are looking for a level of personalized attention that is beyond the scope of our free service.
Brian,
Given that you were matched with someone who does not practice your legal issue, we recommend you update your case details to provide more accurate information. Hope this helps!
~Jessie at LegalMatch
Law Firms - Do not hire - deceptive marketing cold calls
For some reason Legal Match decided to start calling my law firm this year after we'd been in business over 10 years.
What angers me is that they keep telling my receptionist that they "have done business with me," "have a case they want to discuss with me," or "are calling about a potential client." These are just lies to get around my receptionist and intake team that screen marketing cold calls because they're a waste of my time.
I did end up talking with one of the agents eventually because Legal Match wouldn't stop calling my intake team and claiming they were a client and would ONLY talk to one specific lawyer at my firm. This of course was complete BS. I went through their pitch and explained that I don't work with paid leads companies that won't do Month to Month. If you stand by your product, you know people will continue to pay for it. If you don't, you need long term contracts. The sales agent I eventually spoke with was nice enough, but I really really do not appreciate marketing people lying to my intake or receptionist, even bending the truth, just to get to me. If you have a good product you don't need to do that.
Take your money and invest in your own branding and marketing campaigns.
12/22/25 Update - LegalMatch continues to call my firm and use the same tactics described above, despite leaving a response below that they've removed us from their list. Their customer service seems to be as dishonest as their sales people.
12/30/25 Update - I emailed their corporate and legal departments to get them to remove us from their call list like their response to this review claims. They have not done so and continue to call my intake team, lying to try and get past them. I am now doing what I told them I would do and leaving negative reviews elsewhere every time they call us and waste our time. 10/10 do not work with these scammers!
December 6, 2025
Unprompted review
Reply from LegalMatch
I've been able to identify your practice and confirm that you are now added to the Do Not Call list. Please accept our apology for the inconvenience. ~Jessie at LegalMatch
Two weeks of ignored outreach
Seven months ago, LegalMatch referred my boyfriend to an attorney for a complex case. She was disbarred last month, now faces up to 20 years in prison, and his family paid her over $25,000—before her alleged felony assault.
When we noticed red flags early on, he called to voice concerns. He was transferred to complaints manager “Jim.”
When Jim began raising his voice and berating him, he started recording the call.
Jim dismissed his concerns, told him he knew her personally, and that he was “lucky to have her.” When my boyfriend tried to respond, Jim cut him off: *“No, no, no Matthew. Period. End of story.”* Then: *“This is going nowhere. Have a good day.”* Click.
We’ve spent the last two weeks calling and emailing LegalMatch trying to get answers. Every number goes straight to voicemail. No one has responded.
He’s now navigating complex litigation pro se while managing serious health issues.
November 21, 2025
Unprompted review
Reply from LegalMatch
Your situation is understandably frustrating, and we're very sorry this happened to you.
Please note that LegalMatch is not a referral service but an attorney-client matching service which, as stated in the User Agreement, "provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service."
Please contact the state bar association for instructions on how to pursue this complaint through the appropriate legal channels.
Do not use this platform. Get a local referral.
I would not use this platform ever again. This first part is about Legalmatch. They do not have effective controls in place to regulate attroney quality. They offer a guarantee but they aren't available for any support. The 775 legalmatch phone number rings an outdated answering machine and clients are instructed to leave a voicemail which they do not respond to.
Second, the attorney quality is low. We were referred to an attorney who was retired and living abroad. He took payment for a consultation then went quiet for two days. We had to follow up three times to get a scheduled appointment. Then he showed to our scheduled paid consultation 35 minutes late! During this paid call, it became clear immediately that he had not even reviewed the materials that we provided. As a result he was not prepared to address most of the questions in the brief that we provided effectively. That is the kind of attorney that uses this platform.
I would not recommend it to anyone.
November 17, 2025
Unprompted review
Reply from LegalMatch
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
~Jessie at LegalMatch
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LegalMatch Atty Sweeney
LegalMatch Atty. Sweeney was very honest and provided me with professional legal advice. I appreciate the her open and honest advice.
Thank you,
Carlos Garcia
November 18, 2025
Unprompted review
Reply from LegalMatch
So glad we could help! Thank you for sharing your experience. ~Jessie at LegalMatch
I got in contact with a lawyer thru…
I got in contact with a lawyer thru legal match .
After several emails and a phone call I paid the retainer .
I never heard from the lawyer again.
Tried to contact legal match concerning the issue and got no response from them either.
I would not trust this site or anyone on it
A complete SCAM!!!!.
September 27, 2025
Unprompted review
Reply from LegalMatch
We’re sorry to hear that you did not get the legal outcome you were expecting. That is understandably frustrating.
As stated in the User Agreement:
LegalMatch provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Good culture and supportive management
Good culture and supportive management. LegalMatch offers work-from-home opportunities, career growth, and a competitive salary.
October 7, 2025
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience!
Attorneys beware of Legal Match
Attorneys beware of Legal Match based in Reno Nevada as a source for client leads. Legal Match is unscrupulous for their misrepresentations over inflating the amount of leads and the quality of leads seducing you into a 1 year contract that leaves you stuck making payments for a substandard service. For example, in the territory in California, costing over $1,110 a month I was advised they provide an average of 70 leads per month. The average has been less than 50. Then a representative who has apparent authority advises that they will let you out of your contract but later advises they cannot. Their overly friendliness and willingness to assist you does not make up for the lack of quality in potential clients who mostly are just looking for free legal advice, cannot afford an attorney, are seeking contingency arrangements for amounts that do not warrant the time, do not respond to you, have weak cases or no case. You spend up to 30 minutes on a consult, further time with follow up phone calls, emails, review of documents, so maybe you acquire 1-2 out of 50 that will actually retain you. After almost 7 months I have (3) clients from Legal Match. Maybe if you are lucky, you break even after all the time and effort expended, but in reality if placing a value on your time, you lose. Don’t trust them!!!
October 3, 2025
Unprompted review
Reply from LegalMatch
We want you to enjoy the kind of success we know is possible for you based on experiences like Attorney Rick M. In Norman, OK who says, "In my 10 years of using LegalMatch, I’m sure I had a couple of cases that settled in the six-digits. So it’s a couple of million dollars over the years."
LegalMatch receives more than 40,000 case leads each month across all legal categories, and each member attorney receives whatever portion of those leads corresponds with the practice category and location they selected during account setup. We cannot do the deeply personal work of screening these leads for you, and neither does your local bar association. There are just too many factors to consider, and only you can know which cases are valuable based on your personal practice-building goals.
Please work closely with your account manager so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.
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relaxed and performance based
You have the flexibility to manage your working hours and you won't be stressed out with the workload and the management.
October 3, 2025
Unprompted review
Reply from LegalMatch
Thank you for sharing your positive experience!
Legal Mismatch!
A close friend of mine, an attorney, had a frustrating and disappointing experience with LegalMatch, and based on what he shared, I think it's important to raise awareness for others considering this service. In his case, the platform did not deliver what was described in the sales presentation. He was led to believe he would receive curated, qualified leads in his practice area and jurisdiction. Instead, what he received was a series of leads that he felt were unqualified, often unresponsive, and in some cases completely irrelevant — including contacts from outside his licensed jurisdictions or unrelated legal fields. According to him, many leads had no ability or willingness to pay, and others never followed up after initial contact. He described it as a “quantity over quality” experience, which did not reflect the personalized, professional lead-matching that was promised. In his view, the service felt more like random client requests being pushed through the system — which is why he jokingly suggested they rename it “Legal Spaghetti on the Wall: Does It Stick?”
He also expressed concern about how the service was marketed — with high expectations set around the number and quality of leads and ROI — none of which matched what he experienced. On top of that, he was locked into a long-term contract with auto-renewal terms that made it difficult to cancel. He felt that the refund policy was unclear and difficult to qualify for, despite the existence of a money-back guarantee being used in promotional material. Even now, long after discontinuing the service, he continues to receive marketing emails from LegalMatch, which he has found irritating and unsolicited.
In his personal opinion, the platform did not deliver on its promises, and he did not see a return on his investment. While every attorney's experience may differ, his feedback suggests potential clients should read all terms carefully, get any claims in writing, and be cautious before committing. His experience reflects a mismatch between expectations and reality, and he would not recommend the service to colleagues.
December 20, 2024
Unprompted review
Reply from LegalMatch
Your friend’s experience did not match their expectations, and that is understandably frustrating. Reviewing the complaints you’ve shared, it seems your friend could have used more support in navigating the LegalMatch platform and system. Receiving leads from outside their licensed jurisdictions or unrelated legal fields is an indicator that they needed to adjust their account settings, as LegalMatch receives more than 40,000 case leads each month across all legal categories and member attorneys receive whatever portion of those leads corresponds with the practice category and location they select during account setup.
LegalMatch delivers a regular stream of potential clients, but we cannot do the deeply personal work of screening these leads for any member attorney, and neither does the local bar association. With so many factors to consider, only the attorney in question can determine which cases are valuable based on their personal practice-building goals.
We wish your friend would have worked more closely with their dedicated account manager to maximize the return on their investment and achieve the kind of success we know is possible based on feedback from member attorneys like Alan R. from Overland Park, KS who says, “I have grown so satisfied with the return on my investment that I extended my membership for another three years,” Steve O. from Denver, CO who says, “I would say that overall, LegalMatch has increased my revenue by $2,000 or $3,000 per month, and that represents about 20 percent of my overall business,” and so many other happy member attorneys we’ve supported in building their clientele over the past 25 years.
We view each member attorney account as a collaborative business partnership for long-term success, and our contracts are structured to enable the kind of installment financing that makes access to our services affordable for small law firms and those just starting out in private practice. As with any formal agreement, we completely agree with you that it’s important to read all terms carefully, get claims in writing, and be cautious before committing. For those who no longer wish to receive email marketing, it’s also important to unsubscribe.
non-toxic culture
Great company with a non-toxic culture and real growth opportunities. Sales team is supported, empowered, and rewarded. A place where you can truly thrive!
September 27, 2025
Unprompted review
Reply from LegalMatch
Thanks for sharing your positive experience! ~Jessie
Beware of Legal Match
Beware of Legal Match! They fraudulently misrepresent the quality of leads they will send you before you sign up. After you sign, they send all kinds of leads, all with potential clients who have no money to pay for your services. Then Legal Match will not let you out of the contract.
August 8, 2025
Unprompted review
Reply from LegalMatch
Jean,
Given that you are still very new to the membership, it seems you could use more support in making the LegalMatch system work for your legal practice. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to maximize the return on your investment.
We want you to experience the kind of success we know is possible for you based on experiences like Attorney Alan R. from Overland Park, KS who says, “I have grown so satisfied with the return on my investment that I extended my membership for another three years.”
I have escalated your concerns, and someone will reach out to you shortly. Please work closely with them so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.
Kindly,
Jessie at LegalMatch
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I had a terrible experience
I had a terrible experience. Most leads would get crushed with emails from many attorneys and when a potential client would respond they were generally annoyed do to all of the attorneys reaching out to them.
August 28, 2025
Unprompted review
Reply from LegalMatch
Our attempt to review your complaint has found no accounts under the name provided. Please share more information so we can investigate further and address your concerns. Thank you!
I found an awesome attorney
I found an awesome attorney, Erik Carter, who helped me file for divorce, and was so helpful!! I’m so glad I found him through LegwlMatch.
August 2, 2025
Unprompted review
Reply from LegalMatch
Thanks for sharing your positive experience! ~Jessie at LegalMatch
They don't keep appointments. What a Joke . If you want "the run around". This is the place for you! Goox
Did nothing but have a hundred lawyers call me, none for what I asked for, some not even the state I asked for. Finally I got a lawyer and set up a phone conversation for July 15th at 10:30 a.m. . I waited for 2 hours until I called back and they told me to wait a little longer. Well it's 2 days longer and I've had it with legal match. It would get negative two scores if I had that option.
July 14, 2025
Unprompted review
Reply from LegalMatch
Dear Chele,
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.
As described on our website:
1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty. In some instances, such as what you are describing here, revising the language of your case can help our lawyers better understand your legal needs.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Kind regards,
Jessie at LegalMatch
I haven’t been able to resolve my…
I haven’t been able to resolve my situation, and at this point, I’m uncertain about what steps to take next. I feel completely in the dark about what options are available to me right now.
July 1, 2025
Reply from LegalMatch
Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. If this is something that might be a good fit for you, please log into your client dashboard and follow the link on the right hand side that says "My LegalMatch Membership," then select the tab for "Explore Premium Offers." Hope this helps!
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Warning to Attorneys
Warning to Attorneys - do NOT sign up with LegalMatch. They did not provide 1 good lead. It is a scam with huge promises and zero deliverables. They promise a Money Back Guarantee of which they do not honor. The declining of the MBG looked like a 7 year old wrote it and then they just ghost you when you want to discuss. SCAM do not sign up. Jim Val Marte, Julie Reynolds, Michelle Brown, Emily Spencer, Chantal Cook (C.J.), Ms. Hooker the whole group are con artists.
December 1, 2024
Unprompted review
Reply from LegalMatch
Dear "California Attorney,"
When you posted a nearly identical review three months ago, I asked you to please contact me directly so I could do the necessary research to better understand and assist with your situation. I'm confused as to why, rather than email me at the address I provided, you simply added my name to your sweeping attack on the company.
In addition to a 7-day free trial, the majority of our memberships do come with a money-back guarantee which has specific requirements based on data-driven best practice recommendations.
We want you to experience the kind of success we know is possible for you based on experiences like Attorney Steve O. from Denver, CO who says, “I would say that overall, LegalMatch has increased my revenue by $2,000 or $3,000 per month, and that represents about 20 percent of my overall business.”
Having been in this business for more than 25 years, we aim to build a long-term partnership with each of our members. Please contact me as requested so I can follow up on your concerns.
~Ms. Hooker
Garbage scam lawyer reached out to me
Garbage scam lawyer reached out to me. I contacted him. I set up an appointment. I sent him all my documentation. He emailed me that he had to reschedule and then he never contacted me. What a waste of time don’t bother.
Re response what part of we had a schedule appointment? Did you not understand? He didn’t keep his appointment your response is totally absurd. Your company is a scam.he was a no show and this is after we rescheduled the first appointment to a later time your response is absurd. Are you on medication?
Ridiculous response total scam WE RESCHEDULED THE APPOINTMENT HE CONFIRMED THE APPOINTMENT THEN HE NEVER CALLED SHIT SHOW THATS JUST PLAIN RUDE HE COULD HAVE CALLED AGAIN TO RESCHEDULE I REPEAT ARE YOU TAKING MEDICATIONS HE COULD HAVE EVEN SENT AN EMAIL THAT THE CASE WAS NOT UNDER HIS PURVIEW . YOUR COMPANY IS A TOTAL WASTE OF TIME I ALSO DID A GOOGLE SEARCH ON THIS SO CALLED REPUTABLE LAWYER HAD SEVERAL JUDGEMENTS IN VIRGINIA FOR RULE VIOLATIONS AND MISCONDUCT YOU NEED TO STOP RESPONDING IT MAKES YOU LOOK AND YOUR COMPANY LOOK RIDICULOUS
June 6, 2025
Unprompted review
Reply from LegalMatch
We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.
Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty. EDITED TO ADD: This includes times when a lawyer's schedule requires them to prioritize current client needs, such as when a case is assigned an unexpected court date or series of court dates. If a lawyer says they will reschedule, and then there's no follow up, it doesn't mean they are a "garbage scam lawyer." Also, once a lawyer reviews client documentation, it's fairly common for them to decide against continuing to work with that client for a variety of reasons -- including personality fit. Successful matching allows both parties to decide whether or not to work with each other.
We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
Scam & Fraud!! Possible Stolen Identity.
Scam & Fraud!! Possible Stolen Identity.
The Site referral was to a scam!
Once they get your info, you can't get them on the phone or to return a phone call. There is different phone numbers and emails all over the internet.
MOST IMPORTANTLY not one person list on forms or website is a licensed attorney according to the California Bar.
May 28, 2025
Unprompted review
Reply from LegalMatch
Erica,
The consumer phone number for LegalMatch is (775) 277-3705. We also use a few different numbers online for tracking the effectiveness of our advertising to attorneys. Please rest assured that we are not a scam or a fraud.
Reviewing your account, I see that you were matched with a nationwide law firm in your legal category who has a licensed authorized user on their account, active with the California bar. We encourage you to visit your client dashboard and contact this lawyer to see how they may be able to help you with your case.
~Jessie
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