Party booking
I booked a party for my soon to be 10 year old son. Including my son there were 14 guests.
Booking the party was very easy and simple to do. Communication from Legends after that point was slow.
On the day of the party we arrived on time. Two young men were at the venu, who we assumed must be in charge, but neither of them spoke to me or my husband. We were not greeted or welcomed in any way, they simply unlocked the doors and let us in. No effort was made by either staff to engage with the children and they didn't even ask who the birthday boy was. After letting us in they were mostly absent and were not approachable. There was no communication at all. In every other party I have ever paid for and attended as a guest, the hosts were enthusiastic and made a real effort to engage with the birthday child, making them feel special. Unfortunately this was not the experience we had at Legends at all. It was disappointing. When you pay that much for a party you do expect the host to be a lot more involved, enthusiastic and engaging.
The venu itself was good. The space was clean and well set up. The choice of games was good and everything worked well in that sense. This was a positive. However, we had to ask for games discs to be loaded. Despite having sent over the games selection as requested prior to the party day, these games were not set up ready and that was disappointing, especially as I had understood it would be ready.
We liked how the table was set up in Sprinkles and the food service was good. The food itself was delicious and a hit with the children. But again, there was no engagement with the children or the birthday boy. I had to ask to do the cake whereas I have been used to the host sorting that all out at other parties.
To improve the experience I would like to have seen a more dedicated and enthusiastic member of staff whose specific job it would be to greet the guests, welcome everyone and to explain the setup of the party, and maybe even explain the rules and expectations for behaviour before letting the children go off to play. The host would get involved with the children while they are playing, encouraging them and helping them to have fun. The host should also make a fuss of the birthday child.
Unfortunately, I would not recommend to others that they have a party here as things are.