le gramme Reviews 519

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and timeless design of the products, particularly the jewelry. Many people appreciate the aesthetic and craftsmanship, noting that items are beautifully made and often exceed expectations. The delivery service is frequently highlighted as fast, efficient, and reliable, with excellent packaging. However, some customers also noted significant issues with customer service, describing it as disappointing and, in some cases, "horrible." These individuals reported problems with product defects, such as bracelets breaking quickly or having manufacturing flaws, and experienced prolonged delays and a lack of communication regarding repairs and exchanges. Several reviewers mentioned that their items were held for extended periods without resolution, leading to frustration and a feeling of being unsupported.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many praise the beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality, describing products... See more

Service

People report ambiguous experiences with service. While some customers praise quick delivery, lovely... See more

Customer service

Users describe negative interactions with customer service. Many customers report that customer service is... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered an item that was unfortunately out of stock, the team were quick to notify me and processed a change to a similar item. The item itself is good quality. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

I recently made my third purchase from Le Gramme. I love the simplicity and quality of the designs especially for mens jewellery as it's the second bracelet I have gifted for my husband. We also purch... See more

Company replied

Rated 5 out of 5 stars

Bought 2 different bracelets from le gramme over the last couple of months. Great experience both times - quick delivery , lovely packaging and most importantly a great product with super service behi... See more

Company replied

Rated 5 out of 5 stars

Understated. Precise. Timeless. My Le Gramme bracelet – ribbon Le 21g in 925 black sterling silver– isn’t just jewelry. It’s a statement of balance and intent. Minimal design, maximum presence.

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.


Contact info

3.8

Great

TrustScore 4 out of 5

519 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Elegant, Understated And Well-Made Silver Bracelet for Minimalists

I ordered a silver bracelet from Le Gramme. I’d long been searching for a minimal yet androgynous design, made from real metals. Its an excellent quality product because been in use non-stop for almost a year now, but looks brand new. I would highly recommend the brand for their simple yet understated designs with quality materials!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Tasteful

Tasteful, high quality bracelet that was shipped immediately. Great customer service communication as well.

October 1, 2024
Unprompted review
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Rated 1 out of 5 stars

I loved my Silver 'Le 7g' Cable…

I loved my Silver 'Le 7g' Cable Bracelet from Le Gramme but within a year the threads that would interlock the bracelet became loose, with further wear the bracelet would break in 2.

Taking it to a brilliant besboke jewellers, they informed me the fault was with the design and it couldn't be fixed.

After contacting LeGramme they sent me a DHL/FedEx slip to send it to them as 'the repair or replacement of the jewellery is covered by the gram'. This was the last I heard from LeGramme. FedEx called me to say LeGramme had refused to pay the necessary duties and fees and sent the unwearable bracelet back to me. Multiple requests for custom payments totalled £118.5 from my pocket.

March 11, 2024
Unprompted review
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Reply from le gramme

Hello,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the issues you've encountered with your silver « le 7g » cable and for any frustration caused during the repair process.

We strive to ensure our customers are fully satisfied, and it’s disappointing to hear that your experience has not reflected that. We take such matters seriously as we continuously aim to improve our products.

Regarding the customs fees you mentioned, we’re truly sorry for the inconvenience this has caused. We would like to investigate this matter further to find a resolution.

Could you please provide us with your order details and any correspondence you’ve had with our team? This will help us assist you more effectively.

Thank you for your patience, and we look forward to resolving this for you.

Best regards,
Le Gramme Team

Rated 5 out of 5 stars

💍❤️👀 Love at first sight!

💍❤️👀 Love at first sight!

🎧 I'm a full-time DJ for weddings and company parties and I've been looking for the perfect jewelry for years and found it in le gramme!

😄 I no longer feel comfortable when I'm DJing without a le gramme bracelet and necklace!

❕ It was especially important to me with the bracelet that I could open and close it and that it wasn't pulled over so that it always fits tightly... I now have the one with a clasp in silver, blue and red.

💎 Especially for my situation, the jewelry shouldn't be too conspicuous, but still very classy: And that applies to all products. I've already received a lot of compliments!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning designs

I have 3 pieces of Le Gramme jewellery and they are just stunning designs. The minimal style means you can wear them when dressing up or for more casual days, and I always get compliments when wearing them. Much love, Stuart

September 23, 2024
Unprompted review
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Reply from le gramme

Dear Stuart,

Thank you so much for your amazing feedback! We are thrilled to hear that you are enjoying your Le Gramme pieces. We are also glad to know that they are getting you the compliments you deserve!

We truly appreciate your support, and we can not wait to continue creating pieces you'll love.

Sincerely,
le gramme team

Rated 5 out of 5 stars

The perfect Gift😵

My oh my! The bracelets I brought here as birthday gift for my loved one were soooo beautiful. When they arrived they were impeccable and so stylish. The shipping was very pretty fast as well. The reason I chose this brand at first is that I really like the concept behind each of its design. The quality and the simplicity of it. It’s pretty coool!!

Would highly recommend others for purchasing their jewellery!!

September 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Top decision

I ordered a silver bracelet (7g nato) with engraving for my friend to celebrate his accomplishment, and I couldn’t be satisfied more.
Everything went smooth and the bracelet itself is amazing and exactly like it looked on the pictures. Highly recommend!

August 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam company. Unethical.

This is genuinely shopping experience from hell.

I bought a ring online on 19/7. Without any explanation and the customer service was completely non contactable, the shipping was delayed by 2 weeks. During this time, WhatsApp, live chat and emails all no reply.
Phone not working. On 30/7 finally shipped, no explanation or whatever. Over a week later now, it's still in Paris based on tracking! Contacted DHL and they said the paperwork from Le Gramme was incorrect hence it couldn't be shipped. Attempted to contact Le Gramme again, no reply! Nothing from live chat or email.

Disrespectful, disappointing and irresponsible company. No product in sight or follow up after taking over 1000USD for a ring!

After I posted all of these on Google, IG and even the CEO’s IG page, they finally shipped it. On 10/8, I received the item and it was broken. The gold was eroded even. Attached photos.

So I asked for returned. Parcel back to DHL on 11/8. And arrived in Paris 16/8. It was stuck in custom for 11 days! DHL said the documentation for tax exemption for return product was not completed. DHL contacted Le Gramme but no reply. So Le Gramme was fully aware of it for 11 days and did nothing! Then today, 27/8, the custom is sending the parcel back to me! How unethical! Business scam to refuse return by on purposely refusing to do the proper paperwork and trying to escape refund!

Everyone should be cautious and think twice when dealing with this fraudulent business model. I have left the same story in Le Gramme Instagram and their CEO's instagram, as it is the truth. My order is 22355, shipping to Australia, Le Gramme can't deny the legitimacy of my experience.

I’m reserving to dispute this charge on American Express as I have refused to pay for this transaction, and I’m filing police report in Paris.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very elegant and quality bracelet

Very elegant and quality bracelet. Ordered with engraving for a birthday. No surprise in the delivery process and timely communication. Amazed by the packaging which I did not expect to be that classy. Highly appreciated and recommended.

August 12, 2024
Unprompted review
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Reply from le gramme

Dear Said,

Thank you so much for your kind words! We are thrilled to hear that you loved the bracelet and the engraving.

We are glad you are happy with your purchase and your experience, and we truly appreciate your recommendation.

Looking forward to serving you again soon!

le gramme team

Rated 5 out of 5 stars

Amazing product

Amazing product, with a great customer support

August 1, 2024
Unprompted review
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Reply from le gramme

Dear Fynn,

Thank you so much for your kind words! We are thrilled to hear you are happy with your product and our customer support.

It is our mission to provide both exceptional quality and service, and your feedback means a lot to us.

We look forward to serving you again soon!

Best regards,
le gramme team

Rated 5 out of 5 stars

Great and high quality products

Great and high quality products. Will definitely order again from Le Gramme!

August 15, 2024
Unprompted review
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Reply from le gramme

Dear Fares,

Thank you for your kind message !

We are delighted to hear that you are satisfied with your purchase. We look forward to hearing from you in the future.

Best regards,
le gramme customer service

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Rated 5 out of 5 stars

Definitely recommend !!!

The ring and bracelet I recieved were beautiful and stylish. Fast delivery and good quality, highly recommended.

July 8, 2024
Unprompted review
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Reply from le gramme

Dear Ariel,

Thank you for your kind feedback! We are delighted that you are satisfied with our creations and that our services have met your expectations.

We would like to thank you for sharing your beautiful experience and would be delighted to accompany you in future purchases.

Kind regards,
Le Gramme Team

Rated 3 out of 5 stars

Great products

Great products, specially when they are on sale. Too bad for the customer service. After my initial order I realized I had chosen the wrong size, contacted customer support a few hours after the order and they said that it was too late because it was already with logistics. Then it took 3-4 days to be sent which was enough time to contact someone to change the order, but it seemed like they didn’t even try.

July 17, 2024
Unprompted review
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Reply from le gramme

Dear Carlos,

Thank you for your feedback and for your kind words about our products. We’re thrilled to hear that you enjoy them!

We understand your frustration regarding the size of your jewel. Please know that we often process orders very quickly, sometimes even on the same day, which can make it challenging to modify them once they are in progress.

We appreciate your understanding and are here to assist you if you have any other questions or needs.

Best regards,
Le Gramme Team

Rated 5 out of 5 stars

Super bijoux

Super bijoux

July 17, 2024
Unprompted review
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Reply from le gramme

Bonjour Carla,

Nous vous remercions de l'intérêt que vous portez à nos créations et sommes ravis que vous ayez vécu une belle expérience à nos côtés !

Merci beaucoup pour le temps que vous avez pris pour nous évaluer. Nous restons à votre écoute et à votre entière disposition pour toute question ou besoin futur.

Très sincèrement,
L'équipe le gramme

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