Excellent service at Leighton's in Poole today, my 1st visit. They were busy when I went in, all staff very professional, polite and helpful. Extremely customer focussed. I felt very reassured and wi... See more
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Positioned conveniently on the High Street in Poole near parking & all the shops. The premises are very light & the staff welcoming. They have the latest equipment & the extra medical tests are worth... See more
Company replied
The whole experience was enjoyable The Team had exceptional knowledge of all their products. Nothing was too much trouble. Once the frames were chosen, and there were lots of gorgeous one to choose fr... See more
Company replied
I’ve tried three opticians locally to get the service I finally received at Leightons in Poole. Really fast repairs on my glasses that another optician said could not be fixed after I sat on them and... See more
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
157 High Street, BH15 1AU, Poole, Dorset, United Kingdom
- 01202678244
4.8
Excellent
97 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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All the staff very helpful
All the staff very helpful, explained the tests and helped choosing my new frames.
May 18, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience at Leightons! Our team takes pride in offering excellent service and guidance when it comes to tests and choosing frames. We're delighted you found the staff helpful throughout your visit. Thank you for taking the time to share your feedback with us!
Excellent service at Leighton's Poole
Excellent service at Leighton's in Poole today, my 1st visit. They were busy when I went in, all staff very professional, polite and helpful. Extremely customer focussed. I felt very reassured and will be returning - I saw Bruce and Eduardo.
April 27, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your excellent experience at Leightons in Poole! Bruce and Eduardo will be delighted to hear your kind words. We're glad you felt reassured and we're looking forward to welcoming you back for your next visit!
Why go anywhere else?
Leightons in Poole are unfailingly impressive in their customer service.
April 15, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear that you've had such a positive experience at Leightons in Poole! Our team works hard to provide outstanding customer service, so it's great to know we've made a lasting impression. If you need any further assistance, just let us know.
Great opticians would highly recommend
Great opticians would highly recommend
March 7, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had a great experience with us! Thanks so much for recommending Leightons. If you ever need anything, just let us know!
I was treated as an individual and my…
I was treated as an individual and my concerns were addressed. I was treated with dignity and respect at all times. Excellent service in my opinion.
February 11, 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear that you felt treated as an individual and that your concerns were addressed with dignity and respect. Providing excellent service is always our goal, so knowing we hit the mark for you means a lot to us. Thanks for taking the time to share your experience!
I attended for an NHS annual eye examination
I attended for an NHS annual appointment, and the professionalism I received from Liny who carried out the examination was first class. She is a credit to Leightons.
November 21, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're delighted to hear about your positive experience during your NHS annual appointment with Liny at Leightons. Thank you for taking the time to share your feedback - we'll be sure to pass on your kind words to Liny and the team. If you ever need anything else, we're here to help!
The friendly and helpful staff at…leightons
The friendly and helpful staff at Leightons opticians went out of their way to make sure I made the right choice of sunglasses.
October 24, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience with us at Leightons! It's fantastic to know our staff were friendly and helpful in assisting you with choosing the perfect sunglasses. Thank you for sharing your feedback!
Continued exceptional service
Continued exceptional service. I have been a regular customer for years and am always impressed with the polite, friendly, helpful and professional staff. I am recognised when I go in and made to feel valued. All staff have excellent knowledge, give well-tailored advice and always have the latest technology available. I would never go anywhere else for glasses, sunglasses, contact lenses or hearing aids.
September 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your continued exceptional experience with us, it means the world to us that you feel valued and well taken care of by our team at Leightons. We're grateful for your loyalty over the years and delighted that you trust us for all your vision and hearing needs. Thanks for your kind words, we look forward to welcoming you again soon!
Amazing care
An amazing specialist who understands patients needs, works for their welfare, listens to their concerns and agrees a way forward.
September 16, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experience with our specialist at Leightons. It's fantastic to know they were attentive to your needs and worked towards your welfare. We truly appreciate your feedback and look forward to seeing you again soon!
When going to the Opticians is an enjoyable experience
The whole experience was enjoyable The Team had exceptional knowledge of all their products. Nothing was too much trouble. Once the frames were chosen, and there were lots of gorgeous one to choose from, we then had many options with regards to the lens which was refreshing. Each member of staff interacted with us at some stage all of them very approachable and as mentioned it made it fun to buy a new pair of glasses. They also give payment options which is amazing in our current financial climate. Looking forward to collect them now!! Thank you all and Happy Birthday Toby!!
September 8, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such an enjoyable experience at Leightons! Our team takes pride in providing exceptional service and making choosing new glasses a fun experience. We're glad you found our range of frames and lens options refreshing, and we're delighted to offer payment options to suit your needs. We can't wait for you to collect your new glasses – we're sure you'll love them!
Thoroughly professional & informative.
Thoroughly professional informative helpful and friendly experiences with suitable conclusions every visit to Poole branch.
September 2, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're delighted you had such a positive experience at Leightons! Our team works hard to ensure every visit is professional, informative, and friendly. We're glad you found the conclusions suitable. Thank you for your kind words and for choosing Leightons for your care.
Amazing personalised service
I wanted to express my gratitude to David at the Poole branch for going above and beyond to solve my query and deliver my much needed contact lenses.
He’s always very kind attentive and helpful when my family visit the Poole branch.
August 23, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you for taking the time to share your experience, we're thrilled to hear how David at our Poole branch has been so attentive and helpful in solving your query and providing your contact lenses. It's wonderful to hear he's made such a positive impact when your family visit. We'll make sure to pass on your kind words to him and the team.
Optical & hearing care highly recommended at Poole branch
My husband & I have been very pleased with our new glasses & received excellent care & service from all the optical team we saw - Cliff Rees for the excellent refraction, Toby Baverstock & David Heptinstall when glasses dispensed & fitted well, June & Eduardo very helpful at the desk. I have now found your hearing team to be equally good! Your excellent regular audiologist Katy Waterman was away (but I know she will see me at follow-up) so I saw Janos Tomics who was brilliant. He took me through where I had got to with my NHS aids (not very far!) & explained everything very well & answered every question. I am now wearing my Oticon Intent hearing aids all the time & am enjoying hearing well again. Thank you very much Janos for your expertise in explaining & helping me to use the aids so effectively. Top quality care, many thanks to you all.
July 17, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you and your husband are enjoying your new glasses and that you had such a positive experience with our optical and hearing teams, we truly appreciate your kind words! The team will be delighted to hear your feedback. It's fantastic to hear that Janos provided such brilliant service in explaining everything about your hearing aids. We're so glad you're now able to hear well again with your Oticon Intent hearing aids. Thank you for taking the time to share your experience. We look forward to seeing you again for your follow-up appointment!
Good standard as usual
August 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you for your glowing review! We're delighted to hear that you had a positive experience with us at Leightons. Our team always aims to provide a high standard of care, and we're thrilled that you appreciate it. Look forward to seeing you again soon!
Reply from Leightons Opticians & Hearing Care - Poole
Thanks for taking the time to leave your review! We're thrilled to hear that you had a good experience with our team. If you need anything else, just let us know. Take care!
Great service. Lovely staff
All the staff are always very helpful
I've had great advice regarding my hearing loss, and it's made such a difference to my quality of life
The opthalmology staff were also great and again very professional and helpful, especially with regards to choosing frames
I can't praise everyone enough for their friendly & very efficient service
Thank you
August 19, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear about your positive experience at Leightons! Our team is delighted to have made such a positive impact on your quality of life. Thank you for your kind words and for taking the time to share your feedback. We're here for you whenever you need us!
Lifesaver for my 9yr old son
The experience I’ve had with Leighton’s has been truly remarkable.
My 9yr old son suffers from high hypermetropia, and life with glasses was becoming very difficult for him, and distressing to me to witness as a parent. The normal high street opticians were unable to help any further, but one suggested Leightons may be able to help with specialist contact lenses.
It was a long process of monthly fitting and retests, which was to be expected given the complexity of my son’s problems; the size of the lenses required; his small eyes with irregular corneal topography, and the tiny gap between his eyelids! But Keith at Leightons tenaciously continued until finally we struck gold with a perfectly fitting pair.
The outcome has been transformational for my son. His vision (compared to glasses) has massively improved, his agility is much better, and he’s stopped being clumsy altogether! This has all meant he’s more confident and just plain happier!
We owe a lot to Keith and to Leightons - I couldn’t recommend them enough.
July 1, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear about the positive impact the specialist contact lenses have had on your son's life. Keith and the team at Leightons really appreciate your kind words and recommendation. It's fantastic to hear that he's more confident and happier. If you need any further assistance, just let us know - we're here to help!
Very helpful staff.
July 10, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you found our staff very helpful! Thanks for taking the time to share your positive experience!
Excellent results
Having had an excellent experience with a tricky contact lens fitting and now recently got a great pair of Photochromic specs which I am very pleased with. Excellent service all round and highly recommended.
July 16, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear that you had an excellent experience with your contact lens fitting and you're pleased with your new Photochromic specs! Thank you for recommending Leightons - we're delighted to have been able to help.
Friendly, professional and honest
Very friendly, approachable and honest staff. Excellent customer service and make you feel comfortable yet still being professional
April 22, 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Poole
We're thrilled to hear you had such a positive experience with our team at Leightons! Our goal is to provide friendly, approachable, and professional service to all our patients, so we're delighted to know we've met your expectations. Thank you for your kind words!
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