Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic comfortable clean coach

Fantastic comfortable clean coach. Our driver was great, focussed, funny and engaging, making the Harry Potter weekend a more memorable experience for my little boy.

May 26, 2025
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Reply from Leisuretime by Toureasy

That is magical to hear and thanks so much for letting us know.

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Rated 5 out of 5 stars

Just come back from a lovely 5 day…

Just come back from a lovely 5 day mystery coach trip to the Isle of white. Jock our driver was brilliant, great hotel the burlington, I had a lovely room, food was really good and entertainment every evening was fab. Very nervous first time on my own, but everyone on the coach was so friendly and I've made some lovely new friends, can't wait to go on another trip with leisuretime.

May 19, 2025
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Reply from Leisuretime by Toureasy

We are over the moon that you had such a good experience, especially as it was your first time away on your own. Thank you so much for letting us know.

Rated 5 out of 5 stars

Nice day out in Oxford

This was a pleasant day out to Oxford. The driver was helpful and friendly. We were dropped off by the Ashmolean museum which was central and convenient. There was enough time to have a good look around the museum and then go sightseeing round the colleges and the River Thames.

May 24, 2025
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Reply from Leisuretime by Toureasy

Brilliant! Thanks for letting us know.

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Rated 5 out of 5 stars

Thomas made our day.

Thomas the Driver without a doubt who was so cheerful and an obviously brilliant driver.
He had the bus in stitches. Timings were spot on for pick ups. Definitely going to book for Hay on Wye again next year and many more trips as we have been on many.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for such wonderful praise, and Thomas is proving very popular! We just very pleased that you had such a good time.

Rated 4 out of 5 stars

Great weekend hotel good food good…

Great weekend hotel good food good entertainment good but very disappointed with the day tour we stop at places such as Yarmouth 2 hour stop ridiculous even an hour would be enough same applies to Ryde and needles was something of nothing sorry with an older passenger group shorter and better stops were needed regards Colin Bailey

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks for your review and we're glad you enjoyed your trip to the Isle of Wight overall. We're sorry that you did not enjoy the excursions and it is so difficult to get the places and timings right for everybody. We'll try and do better next time for you.

Rated 5 out of 5 stars

Daytrip to Bath Saturday 24th May 2025


Daytrip to Bath Saturday 24th May 2025

Everything ran smoothly we were collected on time and arrived a little ahead of schedule as traffic was good and the coach driver was very helpful at all times.

May 24, 2025
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Reply from Leisuretime by Toureasy

Excellent! Thanks for letting us know.

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Rated 5 out of 5 stars

Day trip to Oxford late booking

Day trip to Oxford late booking went alone from start to finish everything was really great Jock the driver looked after everyone

May 24, 2025
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Reply from Leisuretime by Toureasy

That is all we need to know! Thanks for taking the time to leave your review.

Rated 5 out of 5 stars

The Best Week

We had to meet the coach at the Pick up Point for 12.15. The coach was there at 12.15 that was the start and the coach was comfortable and spacious. We got to our destination at Torquay on time no delays perfect. We had a lovely room, there were lifts to the floors and the room was very clean and tidy. Entertainment was good the food was Excellent. And the trips were he had were good. I am going hopefully book for next year, the weather was super also could not of asked for a fantastic week.

May 19, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for leaving such a lovely review and we're just thrilled that you enjoyed Torquay so much.

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Rated 5 out of 5 stars

I had a great time

I had a great time , brilliant driver Jock he looked after us all on the coach . The hotel was great also the food they served . I have had many holidays with your company and will definitely book many more as such good value .

May 19, 2025
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Reply from Leisuretime by Toureasy

Thank you. That is what we aim for and we look forward to seeing you again soon!

Rated 4 out of 5 stars

A lovely break

A lovely break. The weather was sunny the company friendly. The hotel clean and the food was excellent. Osborne House so worth seeing. Simply the best setting. Beautiful trees a lovely house but the most important was the setting. A mile walk to a private beach. My only slight critism that we did not have a detailed itinerary for the one dadaywe were left wondering what came next. A little discussion would have helped.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks for leaving us your thoughts and we're glad you enjoyed your break to the isle of Wight. We've noted your point about a more detailed itinerary and will review the information we give out for future trips.

Rated 5 out of 5 stars

Wonderfull Day out to Oxford

Vert reliable company and equally the staff were so helpful and courteous. Planning to book additional day trips within the next 2-3 months.
Last Saturday we visited Oxford and had the most interesting and enjoyable trip.
It was so smooth and relaxing - thankyou

May 24, 2025
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Reply from Leisuretime by Toureasy

Great! Thanks so much for letting us know and we look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic value for money

Fantastic value for money. Comfy coach.outstanding hotel, Theeeee best bus driver Karl! Overall 10/10. will always go with leisuretime-never had a bad experience

May 25, 2025
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Reply from Leisuretime by Toureasy

Well, that is fantastic to hear and thank you so much for your glowing words - about us and the lovely Karl. we really appreciate your business and we look forward to seeing you again soon.

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Rated 4 out of 5 stars

Isle of Wight weekend

Trip was as advertised in brochure and we especially enjoyed Osborne House (would have liked more time there) - driver was punctual and did take us all around the Isle of Wight (he could have been more communicative with regard to stops/times etc) food at hotel was really good and there was entertainment each evening, but rooms were dated and basic - noisy too

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks for letting us know and whilst we're really pleased that you enjoyed the trip overall, we're sorry that the hotel fell short of your expectations. Whilst the Burlington is a budget hotel, we generally get very positive reviews. We'll take a look to see which room you had...

Rated 5 out of 5 stars

Always good

Always good! I was running late so I rang out of hours and made it just 5 minutes late Thanks.
Driver friendly and helpful.
Pick up home went well too.

May 23, 2025
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Reply from Leisuretime by Toureasy

We're glad you enjoyed your day trip to Hay on Wye and thanks for leaving us this review.

Rated 5 out of 5 stars

Beautiful Llandudno with Ray 👏

We had an absolute gorgeous trip to Llandudno with excursions to puffin island plus Snowdonia National Park, with lots of beautiful stops & scenery. Our hotel was a little dated (Four Oaks) but clean, good food & good staff. A huge thank you to our driver Ray, he was courteous, knowledgeable, helpful and very approachable if we had any queries. Congratulations Ray on looking after us so well. Many Thanks 👍

May 16, 2025
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Reply from Leisuretime by Toureasy

Thank you! Ray is a real star and we're just so pleased that you enjoyed yourselves so much!

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