Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Keith did a great job couriering us…

Keith did a great job couriering us around we had a good time considering that the weather was poor

June 2, 2025
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Reply from Leisuretime by Toureasy

We're sorry about the weather but very happy that you had such a good time. Thanks so much for taking the time to leave this lovely review.

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Rated 5 out of 5 stars

Had a great recent trip with…

Had a great recent trip with Leisuretime. Coach was fantastic and the driver was superb. Will definitely be booking again.

June 6, 2025
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Reply from Leisuretime by Toureasy

Thank you! We're just happy that you had such a great time and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Western Super Mare weekend

Really enjoyed the trip was well organised hotel was good and right in the centre. Driver was lovely he was very entertaining and nothing was too much trouble. Would love to have him again on my next trip!

June 6, 2025
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Reply from Leisuretime by Toureasy

We'll see what we can do on the driver front, but to be fair all of our drivers get great feedback, which we are very proud of. Thanks so much for leaving this review and we look forward to seeing you again.

Rated 5 out of 5 stars

good value

very happy with weekend trip pity weather wasnt nicer

June 6, 2025
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Reply from Leisuretime by Toureasy

If only we could fix the weather....but otherwise we're thrilled you had such an enjoyable weekend away with us. Thanks for taking the time to leave your review.

Rated 5 out of 5 stars

Joke

The trip was very comfortable. Nothing was a bother for the driver and he made the trip to London hysterical with his comedian jokes, everyone was enjoying it.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks for letting us know what a good time you had and we look forward to seeing you again soon.

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Rated 5 out of 5 stars

Isle of white experience

I love going on these trips the people are friendly and the driver is pleasant and full of information on the places we visit I can't wait for my next trip ,thank you

May 23, 2025
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Reply from Leisuretime by Toureasy

That is brilliant to hear and thanks so much for letting us know how much you enjoyed your weekend on the Isle of Wight.

Rated 5 out of 5 stars

Mamma Mia!

I was lucky enough to join the trip at Newport so the rest of the journey was seamless. Karl the driver was very informative and helpful. The hotel was ideally situated to the O2 and there was plenty of free time without becoming too tedious.
Overall a brilliant experience!

May 25, 2025
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Reply from Leisuretime by Toureasy

What more can we wish for!? Thanks so much for leaving us such a lovely review and we're just pleased that you had such a good time.

Rated 5 out of 5 stars

Very pleasant driver

Very pleasant driver, nice clean bus and on time infact picked us up early

May 25, 2025
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Reply from Leisuretime by Toureasy

We're so pleased that you enjoyed your day trip o Oxford with us!

Rated 5 out of 5 stars

Fabulous..I always use Leisuretime and…

Fabulous..I always use Leisuretime and I have never had a bad experience.. day trips, weekend trips. Fantastic experience.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for taking the time to leave your review and we love looking after you! Can't wait to see you again :-)

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Rated 5 out of 5 stars

Excellent once again ABBA brilliant.

Excellent once again ABBA brilliant.
Now planning to book ABBA voyage with yourselves.

May 25, 2025
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Reply from Leisuretime by Toureasy

It is great to hear that you enjoyed Mamma Mia the Party! so much and we look forward to welcoming you onto one of our ABBA Voyage weekends!

Rated 4 out of 5 stars

Isle of Wight

Coach was comfortable for me as I was in seat 2, coach driver jock was brilliant went above and beyond for his passengers, my room in the hotel was good, service and food excellent, only downside location of hotel. The trips were good especially the boat trip the crew were fantastic and kept us laughing 😀

May 19, 2025
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Reply from Leisuretime by Toureasy

Thanks for leaving your thoughts and we're really pleased that you enjoyed your holiday to the Isle of Wight and sorry that the Burlington Hotel's location was not ideal for you. It is generally a very popular hotel. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent well organised trip

Excellent well organised trip. Hotel location good, clean, comfortable with lively breakfast. Driver was friendly and helpful went over and above. Well done and thank you.

May 25, 2025
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Reply from Leisuretime by Toureasy

Brilliant! Thanks so much and we're just thrilled that you enjoyed Mamma Mia the Party! so much.

Rated 5 out of 5 stars

The Leisuretime Grand Day Out in…

The Leisuretime Grand Day Out in Weston-Super-Mare was a great day out. It was lovely to put faces to the Leisuretime Team who are always so helpful, friendly and professional when you contact them. Convenient pick up points and great value for money. Thank you!

June 1, 2025
Unprompted review
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Reply from Leisuretime by Toureasy

We aim to please and we're thrilled that you enjoyed your day out with us so much and thank you for your very kind words. We look forward to welcoming you aboard again soon.

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Rated 5 out of 5 stars

Glastonbury/Stonehenge. up point very convenient

Pick up point very convenient, coach clean and comfortable. Driver very sociable, knowledgeable, professional and smartly dressed. Hotel and meals first class. Visiting locations all we expected.

May 31, 2025
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Reply from Leisuretime by Toureasy

Lovely! Thank you for letting us know and we're so pleased that you enjoyed yourselves so much.

Rated 4 out of 5 stars

Fab trip

Almost all of it. Absolutely Beautiful hotel. Fab trip, nice, friendly Driver. Downfall was far too busy Saturday afternoon at RHS chelsea = ( they need a bigger venue), and leaving at 3pm, so weren't allowed to buy any plants, they sell them of at 4pm. But all in all, had an amazing time. Thank you Leisuretime 😊 🙏.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for the feedback and we're really pleased that you enjoyed this visit to the RHS Chelsea Flower Show - but it does get busy! That is one of the reasons we love the RHS Show at Hampton Court which is much less crowded. We'll look at our timings for next year and see whether we can stay for the plant sale!

Rated 5 out of 5 stars

From start to finish a great trip to…London Chelsea

From start to finish a great trip to London ‘s Chelsea flower show, the coach driver was fantastic great fun, caring such an asset to your company .. the hotel was lovely breakfast amazing , Chelsea was absolutely fabulous.. would have loved meeting later for coach as missed plants being sold .. but understandable arriving home in good time , and tickets were till 15.00, everyone loved trip thank you .. will be booking for next year !

May 23, 2025
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Reply from Leisuretime by Toureasy

That is wonderful to hear and thanks so much for sharing your feedback.

Rated 5 out of 5 stars

London weekend

We booked a weekend in London, our second time booking with yourselves.
Our driver Ray was fantastic, made sure we were all okay & looked after us. Went out of his way to make sure people had the best experience.
The hotel was central to everything, a few minutes walk to Oxford Street & tube station around the corner.
Can't wait for our next trip to Greenwich in August.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for sharing your experience and we are thrilled you enjoyed London so much. We look forward to seeing you in August.

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Rated 5 out of 5 stars

Great coach driver

Great coach driver
Lovely little trip and the hotel was beautiful

May 25, 2025
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Reply from Leisuretime by Toureasy

Thank you! We're really pleased that you enjoyed your trip to Harry Potter Studios.

Rated 5 out of 5 stars

Good experience

Booked coach tour for two to see show in London with overnight stay. Pick-up was on time, the coach was comfortable and the driver very friendly. The hotel was fine and in a good location. The coach also took us to the show venue and picked us up afterwards. Happy to recommend this company.

May 25, 2025
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Reply from Leisuretime by Toureasy

Wonderful. Thank you so much and we're so pleased you enjoyed your Mamma Mia weekend.

Rated 5 out of 5 stars

Great experience from start to finish

Have to say it was Tom our wonderful chatty friendly young driver. As soon as we got to the coach he came out to greet us, introduced himself and was of such a happy disposition, he lifted or spirits up. All through the journey Hay on Wye, he kept us updated on expected times of arrival at all the pick up points and said if anyone wanted anything just let him know. He was a breath of fresh air. You should not have him hidden away in the garage, he needs to be on more bus trips. He was lovely. O yes, Hay was lovely too!!! 10 out of 10 for everything. Thankyou.

May 23, 2025
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Reply from Leisuretime by Toureasy

Thank you so much, and we will do all we can to keep Tom out of the garage!

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