Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The coach was lovely and clean and the…

The coach was lovely and clean and the driver Tom was very pleasant and happy and kept us informed of everything during our trip it was my first time travelling with this company and it was a pleasant experience except for one thing which I was a little uncomfortable about but did not like to complain without spoiling others trip. There was an elderly gentleman sitting opposite me on his own who was very touchy-feely on my arm and leg throughout the journey up and home and I felt very uncomfortable about I tried to ignore him and he kept huffing and tutting if I did not respond to him and just kept staring at me to look at him. I had my daughter with me and was glad she sat on the inside seat. I did not want to upset the other passengers by complaining or making a scene but was glad when he departed the bus.

June 28, 2025
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Reply from Leisuretime by Toureasy

We're very pleased thaat you enjoyed your day trip with us, but very unhappy that you felt so uncomfortable. We understand that you might not have wanted to make a fuss but we would much rather you had alerted the driver, who would have taken action on your behalf. We know that is easier said that done, though, so please do accept our apologies for how the elderly gentleman made you feel.

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Rated 5 out of 5 stars

Excellent communication before and…

Excellent communication before and during stay,hotel clean tidy good food, staff could not be faulted, drivers good. All in all a well organised trip.

June 21, 2025
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Reply from Leisuretime by Toureasy

Wonderful! We are thrilled that you had such a wonderful holiday to Jersey and thank you so much for taking the time to let us know.

Rated 5 out of 5 stars

Jersey by Sea

From the helpful friendly staff at The Norfolk Hotel to the ease of getting around this beautiful island this was a wonderful experience. The Hotel is a little dated but clean. The food is plain, but very tasty with good choices. ideally situated just a two minute walk from a lovely park through which you gain access to the seafront. The surprisingly large town is about a 10 minute walk away from The Hotel, has a lot of places to shop and boasts a lively market.
Getting around couldn't be easier. The bus station is about a ten minute walk from The Hotel and the bus fares are extremely reasonable. We paid £2.55p per journey by card which saves you 45p on the fare of £3. They have a tap on service, you do not have to tap off. If you get off the bus at any point, but wish to go onto another stop on the route provided you produce your bus ticket and get a second bus within the hour the second journey is free. You can also purchase day tickets or 3 day passes, but they need to be used on 3 consecutive days. There is also The Little train which cost us £9 for a 35 minute journey down to St. Aubins Bay, but the bus journey there offers much better value at £2.55p. Unfortunately we didn't manage to visit the Glass Church which we were told is a lovely place to see.
We would certainly like to visit this beautiful island again and would definitely go to the church next time.

June 21, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for sharing such detailed feedback on your holiday to Jersey and we hope we can take you back there in the not too distant future!

Rated 4 out of 5 stars

The Newcastle Trip was very good.

The Newcastle Trip was very well organised, Keith the Driver was very good and looked after us well and gave us plenty of time on excursions The hotel was ok, but more for business than holiday makers. No set of drawers in room, food was ok but would have liked more choices on main meals. Overall the trop was very good value and would recommend Leisuretime.

June 23, 2025
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Reply from Leisuretime by Toureasy

Thank you and we're very pleased that you enjoyed the tip and recognised the great value offered. We probably can't change the furniture in the bedrooms but we can always work with the hotel to try and improve the meal experience.

Rated 3 out of 5 stars

Too long time spent in Torquay

The journey was fine. We paid for an upgrade our room which was fine, the evening meal was very poor, the entertainment was great. After checkout at 10 a.m we spent another 6 hours in Torquay which was far too long a few hours could have been elsewhere i.e Clark’s Village.

June 28, 2025
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Reply from Leisuretime by Toureasy

We're sorry that you felt you had too long in Torquay and that you did not like the food, which surprises us as we have had lots of very positive feedback from other customers on the trip. But obviously, it was not for you and we aare ssorry for that.

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Rated 5 out of 5 stars

Driver was really helpful ànd very…

Driver was really helpful ànd very polite. We enjoyed our day out and will definitely use Leisure Time again.

June 29, 2025
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Reply from Leisuretime by Toureasy

Thank you! We're really pleased that you enjoyed your day trip to Tenby with us.

Rated 5 out of 5 stars

Norfolk lodge hotel with toureasy

The hotel was lovely and clean and all staff was brilliant. The one thing that was not to do with toureasy was the fact the lift was not working on the ferry. But apart for that we would recommend the jersey trip through toureasy leisuretime.

June 21, 2025
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Reply from Leisuretime by Toureasy

Thank you so much and we are thrilled you enjoyed your Jersey holiday so much. Yes, we were upset too when advised by the ferry company that the lift would be out of action but very glad that it did not spoil your overall enjoyment of the trip.

Rated 4 out of 5 stars

The only complaint is that the…

The only complaint is that the breakfast was a bit dried as if it had been kept warm.
Actual coach journeys was very good & the driver was excellent.

June 21, 2025
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Reply from Leisuretime by Toureasy

Thank you and we're sorry that you had an issue with the breakfast, which is unusual as the Ibis Greenwich consistently gets excellent reviews all round. We're glad that you enjoyed the other aspects of your ABBA Voyage weekend experience.

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Rated 4 out of 5 stars

Lovely trip to Torquay

Lovely trip to Torquay. Great day trips. Hotel was in a great location and staff very helpful and friendly. Food and service were great. Only let down was the 8 hour trip home due to various factors. Will definitely travel with Leisuretime again.

June 16, 2025
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Reply from Leisuretime by Toureasy

Thank you for letting us know and we're really pleased that you enjoyed your holiday to Torquay and the Devon Coast so much.

Rated 5 out of 5 stars

Had a lovely weekend the weather excellent

Had a lovely weekend the weather was great as it was a Lot of walking.the driver was great lots of laughs.with his jokes.hotel was great.would recommend it.

June 20, 2025
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Reply from Leisuretime by Toureasy

Great! Thanks for letting us know how much you enjoyed your Cotswolds weekend and we look forward to seeing you again.

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Rated 5 out of 5 stars

Abba voyage

Everything went smoothly, from the booking to the trip itself. Chris, our driver was brilliant, very helpful, knowledgeable (almost a guided tour of London), couldn't do enough for us. Really enjoyed the show, hotel was great. Will travel with this company again.

June 21, 2025
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Reply from Leisuretime by Toureasy

That is brilliant to hear. Thanks so much for letting us know.

Rated 5 out of 5 stars

Great time

Very well organised trip , coach comfortable with air con. The Driver Chris was excellent , very funny but really efficient. Hotel nice , breakfast very good .Only issue for me was that it wasn’t made clear on booking that after being picked up in South Somerset we had to go up to Bristol to meet the main coach . We thought we would go straight up the A303 and be in London in less than 3 hrs instead it was a very long journey of over 6 hrs. Would have loved more time to relax before the concert.Didn’t stop us enjoying the weekend though.

June 21, 2025
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Reply from Leisuretime by Toureasy

We're so glad you enjoyed yourself and we're sorry about the confusion with the routing. We're glad that it did not spoil your enjoyment of the weekend and thanks so much for booking with us.

Rated 5 out of 5 stars

Well organised pick up on time

Well organised pick up on time. Good location for hotel.Bus driver Chris was very informative and very helpful. ABBA concert was fantastic. Free time in Covent garden's enjoyed the weekend .

June 21, 2025
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Reply from Leisuretime by Toureasy

Wonderful! Thanks for letting us know :-)

Rated 5 out of 5 stars

Ray the driver was great he made…

Ray the driver was great he made everyone happy

June 20, 2025
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Reply from Leisuretime by Toureasy

We're so glad you enjoyed your weekend in Torquay and thanks for taking the time to leave this review.

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Rated 5 out of 5 stars

Torquay long weekend

The driver was lovely really calm and friendly the hotel was great and near the beach food was good and I enjoyed the evening entertainment at the hotel and the excursions were good too would definitely do this trip again

June 20, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know what a good time you had and we look forward to seeing you again on your next trip.

Rated 5 out of 5 stars

Good trip

Good trip made by good hotel and driver driver done a quiz night could not fault anything will book company again

June 20, 2025
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Reply from Leisuretime by Toureasy

Thank you so much and we are really happy that you enjoyed your Cotswolds weekend.

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