Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Went above and beyond when we was…

Went above and beyond when we was waiting at the wrong pick up spot, and it was no trouble to drop off at more convenient places when the roads were closed

June 21, 2025
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Reply from Leisuretime by Toureasy

We're really pleased to hear that and that all went well for you in the end. Thanks for letting us know!

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Rated 5 out of 5 stars

Everything was great

Everything was great, the coach and driver were very good. Hotel was great value for money. The excursions were really good. Food was great in the hotel with a good selection each night

June 16, 2025
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Reply from Leisuretime by Toureasy

We're so glad that you enjoyed your holiday to Torquay and the Jurassic Coast. Thanks for taking the time to send in your review.

Rated 5 out of 5 stars

Our bus driver chris was excellent…

Our bus driver chris was excellent nothing was too much trouble explained everything and Evan gave us a tour guide as we traveld through London everything was organized would definitely be going again with you excellent service from start to finish thankyou .

June 21, 2025
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Reply from Leisuretime by Toureasy

What more can we ask! Thanks so much for leaving such a lovely review and we're really glad that you had such a good time. We certainly look forward to seeing you again.

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Rated 5 out of 5 stars

Austria didn't disappoint

Really enjoyed the trip.Hotel was nice and nothing was too much trouble for them. Hotel location was breath taking. Choice of menu was good, food a la carte, no problem to switch potatoe choice when asked.The excursions were well thought-out and organised, bit disappointed with the steam train after the waterfalls, would have liked to have spent more time at the waterfalls.The coach experience was very long which was to be expected,however this was made more bearable by the Chuckle Brothers (Jock & Ray )🤪 who were great fun but very professional and nothing was too much trouble for them either.

June 7, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for your lovely review and we're so pleased you enjoyed your holiday to Austrai so much with us. We will review the railway journey forr future trips, though.

Rated 5 out of 5 stars

Brecon Canal trip

Even though the weather was dreadful, the day was very enjoyable.

June 12, 2025
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Reply from Leisuretime by Toureasy

That is really good to hear and we're so sorry about the weather!

Rated 5 out of 5 stars

Great tour great driver

It was an excellent tour our driver Nigel was fantastic ,funny and informative well executed from start to finish with a cracking cream tea and excursion up the river Avon, awesome.

June 8, 2025
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Reply from Leisuretime by Toureasy

That is great to hear and thanks for such a lovely review of your River Avon Cream tea & Cruise day trip.

Rated 5 out of 5 stars

Went to Austria for 8days

Went to Austria on June 7th for 8days with overnight stays in France going & coming back to break the journey up.
All accommodation was lovely very long days travelling to & from Austria thou but the trips whilst in Austria was well worth it. Everything was well organised,sights we would have never got to see nor found if we done it ourselves. The only 2 downsides was the narrow gauge stream train after the waterfalls would have liked more time at the waterfalls & maybe not done the train (didn't have enough time to get any food all day). Myself personally would have liked abit more time in Salzburg aswell as 1 of my party got walking problems so didn't get to see everything we wanted to. But it was well organised trips throughout the week enjoyed every minute of it, a completely different holiday to my usually sitting by the pool/beach holiday.
& not forgetting the entertainment team sorry I mean the drivers Jock & Ray they was fantastic a big thank you to both of u for a great week.

June 7, 2025
Unprompted review
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Reply from Leisuretime by Toureasy

Thank you so much for your review and we're really glad that you enjoyed your holiday to Austria so much. Your comments on the itinerary whilst in Austria will be fed back to our tour planning tem.

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Rated 5 out of 5 stars

Excellent trip

Excellent trip. Well organised. Loved the Abba concert. Location of Greenwich was a bonus.

June 14, 2025
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Reply from Leisuretime by Toureasy

Brilliant. We are so pleased. Thank you so much for taking he time to leave this review.

Rated 5 out of 5 stars

Weekend away

Prompt pick up
Helpful driver
Comfortable coach and very nice hotel.
Good value for a wonderful weekend

June 7, 2025
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Reply from Leisuretime by Toureasy

Thank you! We're so pleased that you enjoyed your Cotswolds weekend so much.

Rated 5 out of 5 stars

Toureasy by Leisuretime to Austria

Firstly I would like to thank the drivers for making the trip to Austria enjoyable they went above and beyond there duties. The only down side was the Pinzgua narrow gauge train it was boring no scenery would have rather spent more time at the Kimmie falls. All the other trips were fine well worth it, Hotel, hospitality and food was excellent. Great holiday.

June 7, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for your feedback and we're really pleased that you enjoyed your trip to Austria so much - although we're sorry that you the Pintzgau railway was not for you.

Rated 5 out of 5 stars

amazing value for money

amazing value for money
5 star top hotel and service at bargain price.

The coach was brand new and pristine
Phil the driver was also a top entertainer, who kept us in fits of laughter throughout.
A relaxing change to be able to sit back and relax and not worry about driving.

The hotel room was immaculate and cosy with view out to the pier and the sea.
Hotel staff were polite and friendly, nothing was too much trouble for them.
The food in the hotel was also top class, with a variety of options to suit everyone.
(only complaints i heard were that people had eaten too much and would have put on a few pounds)

The hotel location couldn't be better, across the road from the sea front, next to other bars and restaurants. The lovel long promenade was perfect for after dinner walks.
We felt very well looked after and safe.

The trips to Wells and Bath were lovely.
Phil the driver was a real tonic. We travelled with my parents and have memories to cherish.

Thank you again to all at Leisuretime for such a wonderful experience.

June 6, 2025
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Reply from Leisuretime by Toureasy

Wow! Thank you so much for such a wonderful review and we are just thrilled that you enjoyed your weekend in Weston at the Royal Grosvenor so much.

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Rated 4 out of 5 stars

Well ran trip to Ludlow…

The trip to Ludlow was well ran and very enjoyable, but the toilet on the coach was very awkward to step in and out of.

June 11, 2025
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Reply from Leisuretime by Toureasy

We're glad you enjoyed your day trip to Ludlow and we're sorry that you found the toilet awkward to access. It is generally intended for emergency use as we make frequent convenience stops en route but we know that it is an important facility.

Rated 5 out of 5 stars

Clarks Village and Glastonbury.…

For £32 visiting two places and having plenty of time in each place.In the end feeling very happy.All facility available to get help by the company any time.

June 6, 2025
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Reply from Leisuretime by Toureasy

Wondeful. Thanks Mr Ramnarain for taking the time to leave is this lovely review.

Rated 5 out of 5 stars

Abba voyage

In all fairness,everything was run to plan. I found the journey a long one time wise ,as of course there were pick ups in various locations before we got onto the motorway. That cannot be helped obviously, but as far as anything else was concerned, the trip to the venue for the Abba show was first class, the bus was outside waiting to take us back to our hotel after the show and we had a few hours in London to ourselves.

June 14, 2025
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Reply from Leisuretime by Toureasy

Thank you for such a great review and we're just so happy that you enjoyed your weekend so much. We also appreciate your understanding with regard to the pick up locations and hope to see you again soon.

Rated 5 out of 5 stars

This was our second stay at Judd’s Folly

This was our second stay at Judd’s Folly and we were pleased to have returned to this friendly hotel. It was an excellent base to explore Kent, the Garden of England,, visiting a number of towns including Whistable , Faversham, Canterbury and Sissinghurst the home of Vita Sackville-West and a National Trust property
Our coach was comfortable and had charging points for our tech, our driver, Karl, was welcoming and helped to make our holiday another hit with LeisureTime by Toureasy

June 9, 2025
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Reply from Leisuretime by Toureasy

We love a holiday hit! Thanks so much for being so complimentary and we are just pleased that you enjoyed your trip with us so much.

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Rated 5 out of 5 stars

Austria was amazing

Austria was amazing. Lovely hotel and food. Drivers were really good and entertaining

June 7, 2025
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Reply from Leisuretime by Toureasy

Brilliant. That is all we need to know! Thanks so much for sharing your review.

Rated 5 out of 5 stars

The drivers were amazing

The drivers were amazing. They went out of their way to make sure everyone had the best possible time. We certainly did. The accommodation was great in all stops. There was an hour stop on the way to the falls NO one on the coach wanted to do “nothing there” an extra hour at the falls would be great.

I have a comment All passengers agree with it’s to do with a lady “Maisie” sat in the front row with us. She was a very intelligent lady and was polite to fellow passengers but. She was rude and had attitude with the drivers and deliberately returned late to the coach when we did rest stops. The drivers had to go look for her every time. We all felt so sorry for them because they knew it would happen. I would say she went out of her way to make things difficult for them. They never once complained. In fairness to them. They knew her from past trips. Meal times she made difficult for everyone she was sat on our table. She would benefit from having a family member friend or support worker to accompany her. Again not just my words. The trip took a lot longer than needed because of her times back.

June 7, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for your fabulous review and we are thrilled that you enjoyed your holiday to Austrai so much. We also appreciate your comments on 'Maisie' and it is certainly not acceptable for one customer to repeatedly disrupt a trip. Our apologies for that.

Rated 5 out of 5 stars

Excellent day out

Excellent day out, driver was lovely, coach very comfy, very impressed

June 12, 2025
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Reply from Leisuretime by Toureasy

We love that! Thanks so much for lettung us know.

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